Senior Business and Organizational Change Manager
Boeing
ERP
Mission Support Program Manager
Saronic Technologies
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Build and manage Saronic’s warranty program, including policies, claims processes, budgets, and reporting
- Establish program P&L ownership and performance metrics
- Oversee global spare parts inventory and warehousing to ensure operational readiness
- Manage procurement and fulfillment strategies to support warranty and field service requirements
- Ensure scalable parts operations aligned with company growth
- Partner with customers, repair centers, and suppliers to ensure seamless claim resolution and parts availability
- Act as the central point of contact for warranty-related issues
- Track warranty claims, failure trends, and parts utilization to identify systemic issues and drive continuous improvement
- Provide executive-level reporting on warranty costs, parts availability, and operational KPIs
- Monitor recall notices and service bulletins to ensure compliance and timely communication
- Drive quality improvements in collaboration with engineering and manufacturing to reduce warranty exposure
- Develop policies, SOPs, and work instructions for warranty and parts management
- Implement continuous improvement initiatives to reduce claims, improve service metrics, and enhance customer experience
Requirements
- Bachelor’s degree in Supply Chain Management, Business, Industrial Engineering, or related field (MBA or advanced degree preferred)
- 5–8 years of progressive experience in services supply chain, warranty management, after-market support, or related operations in manufacturing, aerospace, defense, automotive, or industrial technology sectors
- Proven experience building or managing warranty programs, including P&L responsibility
- Strong background in global parts inventory management, logistics, and supplier coordination
- Proficiency with CRM tools (Salesforce strongly preferred) and ERP/supply chain systems
- Solid understanding of data analysis, financial modeling, and trend identification
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders at all levels
- Exceptional problem-solving and critical thinking skills with a track record of process improvement
- Ability to balance near-term operational demands with long-term strategic objectives
- Excellent written and verbal communication skills, with the ability to translate technical and financial data into actionable insights
- Ability to certify as “fit for work” by demonstrating ability to swim and tread water
- Frequently and repetitively lift, push and carry up to 75 lbs
- Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
- Ability to carry 20 lbs. up and down stairs
- Must be a U.S. Person (U.S. citizen, legal permanent resident, or certain protected classes of asylees and refugees)
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty managementP&L responsibilityglobal parts inventory managementlogisticsdata analysisfinancial modelingtrend identificationprocess improvementsupply chain managementafter-market support
Soft skills
problem-solvingcritical thinkingleadershipcommunicationstakeholder influencecross-functional collaborationstrategic thinkingcustomer experience enhancementcontinuous improvementoperational readiness
Certifications
Bachelor’s degreeMBA or advanced degree (preferred)
