Saronic Technologies

IT Support

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
• Assist with network configurations, including routers, switches, firewalls, and VPNs.
• Perform routine system maintenance, including software updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
• Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices, including data protection and access control.
• Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.

IT Technician

Engineer

• - Complete all necessary maintenance on vessel machinery.
• - Oversee all operations in the engine room
• - Always be on-call while the vessel is underway to address any issues that arise during operations.
• - Manage the inventory and ordering of spare parts
• - Participate in the creation of a planned maintenance schedule
• - Assist in the shipboard execution of mission objectives.
• - Development of Engineering processes for vessel prior to launch
• - Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• - Excellent interpersonal and communication skills, with the ability to effectively collaborate with team members, stakeholders, and senior management.
• - Problem-solving abilities and a proactive approach to addressing challenges.
• - Strong leadership skills to lead a team in a dynamic environment and pitch in when your skills are applicable while working across teams.
• - Travel to multiple locations on the Gulf Coast while on hitch

IT Technician

Commissioning Chief Engineer