Senior Customer Success Manager
Conga
CloudERP
Salary
💰 $129,640 - $208,350 per year
Job Level
Lead
Tech Stack
CloudERPIoT
About the role
- Work closely with senior leadership across Samsara (Sales, Finance, Operations, Accounting, Legal, and Product) to influence deal outcomes and achieve corporate financial goals.
- Execute at a high pace and ensure continuous improvement through business insights and cross-functional influence
- Foster a fulfilling and inclusive work experience by hiring, managing and developing a high-performing team.
- Provide direct support to Sales and Sales leadership to help shape complex Enterprise transactions
- Partner with Sales and Finance leadership to inform and execute a syndicated deal strategy, including pricing, payment structures, commercial terms, legal and product considerations
- Utilize data and real-time reporting to support decision-making/executive communication and to identify areas of improvement
- Demonstrate operational excellence to provide a delightful Sales and Customer experience
- Build strong cross-functional partnerships, proactively communicate and iterate on feedback
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high-performing team of deal managers
Requirements
- 10+ years of combined experience in Deal Desk, Finance, Sales, Sales Operations, Revenue Operations or equivalent roles
- Demonstrated experience in complex deal negotiations
- Financial acumen, ability to translate corporate financial goals into deal support strategy
- Demonstrated ability to hire, manage, and develop talent and lead a high-performing team
- Ability to work with senior management and Enterprise Customers, distill key concepts, and influence business choices
- Strong written and verbal communication skills
- Ability to synthesize data into actionable insights, make data-driven conclusions and establish recurring reporting to monitor performance
- Proficiency in CRM, CPQ and CLM tools and familiarity with downstream systems (eg, ERP, reporting visualizations)
- Experience managing a Deal Desk or Commercial Incubation team within a high-growth SaaS business at scale ($1 billion + ARR)
- Proficiency in Salesforce and NetSuite
