Conga

Senior Customer Success Manager

Conga

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

CloudERP

About the role

  • Manage a small portfolio of Conga’s largest, most complex global accounts
  • Build trusted relationships and manage executive relationships with multiple stakeholders
  • Drive product adoption and ensure customers achieve measurable business outcomes
  • Act as a strategic advisor and cross-functional liaison
  • Coach customers toward success and continuously seek insights to strengthen partnerships
  • Influence customer retention, expansion, and satisfaction
  • Work with data-driven approaches to guide customer maturity, identify areas for improvement, and track success

Requirements

  • Languages required: English - native/C2 level (in addition French or German are advantageous)
  • 5 to 10 years of B2B SaaS Customer Success experience owning accountability for Strategic-level, global customers with a proven track record of customer retention and expansion
  • Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies; comfortable using PowerBI, Gainsight, Salesforce and Clari
  • Communication and interpersonal skills: Exceptional communicator; ability to convey complex concepts to executive and non-technical audiences; skilled at building rapport and managing relationships across diverse profiles and internal teams
  • Strategic problem-solver: Comfortable navigating complexity and ambiguity; adept at operational details and strategic level engagement
  • Business acumen: Able to align product functionality and adoption to broader business goals; confident advising on best practices; understands revenue models, KPIs, and financial metrics
  • Customer advocacy: Passion for advocating on behalf of customers and influencing internal stakeholders
  • Innate curiosity and adaptability: Commitment to staying updated with industry trends and willingness to learn
  • Strong technical background (advantage): In-depth understanding of Revenue Management and/or contract management software, commercial functions and IT project management fundamentals
  • Being a thought leader (advantage): in SaaS and/or CS