Conga

Sales Engineer

• Be a strategic partner to our Sales team
• Help customers envision how Conga’s solutions can transform their business
• Lead technical discovery, craft compelling demonstrations, and guide prospects through complex evaluations
• Mentor junior SEs, contribute to product feedback loops, and help shape the future of Conga’s go-to-market strategy

Senior Sales Engineer

Vice President

• Lead the strategy, execution, and delivery of services for Conga’s North America Professional Services organization
• Drive operational excellence, customer satisfaction, and revenue growth through scalable service offerings including implementation and consulting
• Lead and manage Conga’s PS team in delivering high-end solutions, including building the team and embedding best-practice processes
• Manage key customer relationships and oversee execution plans
• Plan efficient resource growth and allocation across the team to deliver for all clients
• Act as a facilitator, coach, and advisor; drive Conga’s strategic vision and foster a culture of innovation
• Demonstrate leadership that motivates teams to exceed expectations and deliver exceptional customer value
• Support growth of the organization while managing and mentoring the team to develop along their career paths

VP, Professional Services

Customer Success Manager

• Design, deliver, and scale training programs for the Customer Success organization
• Oversee full lifecycle of enablement initiatives from needs analysis to instructional design, delivery, and measurement
• Develop role-based onboarding and continuous learning programs, playbooks, toolkits, and training catalogs
• Act as voice of the field; build cross-functional relationships and capture feedback to inform training
• Serve as trusted advisor to leadership and embed Conga methodology and messaging across initiatives
• Define and track KPIs (time-to-productivity, CSAT, employee engagement, retention) and partner with Customer Success Operations and Business Intelligence to analyze data
• Influence customer retention, satisfaction, and business growth through enablement strategies

Senior Enablement Manager, Customer Success

Copywriter

• Write and edit both long-form and short-form content, including landing pages, blog posts, digital ads, email campaigns, event signage, collateral, and promotional assets
• Support the development and distribution of newsletters with engaging and timely content
• Provide writing support for social media, especially advocacy and customer-driven stories
• Review and copyedit content with accuracy, clarity, and attention to detail
• Manage and upload marketing assets in Aprimo (or similar content management platforms)
• Partner with the content team to repurpose assets across multiple channels
• Bring creativity and fresh ideas to brainstorming sessions and projects
• Collaborate closely with demand generation, sales, design, and product teams to align content with broader business goals
• Help shape Conga’s brand voice across multiple channels and audiences
• Support demand generation campaigns, events, product storytelling, and customer advocacy

Junior Content Writer/Copywriter

Technical Customer Success

• Match Conga product capabilities to customers' business goals to drive value
• Foster customer relationships and serve as a trusted advisor
• Provide guidance, usage/adoption recommendations, and risk identification/mitigation
• Coach customers to follow best practices and maximize ROI
• Conduct discovery and targeted outreach to improve customer engagement
• Contribute to customer onboarding and new hire onboarding experience
• Work cross-functionally across the business and report to Manager, Customer Success
• Improve customer retention and sentiment through expert product support

Associate Customer Success Engineer

• Manage a small portfolio of Conga’s largest, most complex global accounts
• Build trusted relationships and manage executive relationships with multiple stakeholders
• Drive product adoption and ensure customers achieve measurable business outcomes
• Act as a strategic advisor and cross-functional liaison
• Coach customers toward success and continuously seek insights to strengthen partnerships
• Influence customer retention, expansion, and satisfaction
• Work with data-driven approaches to guide customer maturity, identify areas for improvement, and track success

Senior Customer Success Manager

Marketing

• Define and execute go-to-market (GTM) strategies with largest global and key regional partners
• Bring campaigns to life and align with cross-functional teams (marketing, sales, alliances)
• Build deep partner relationships to showcase Conga’s solutions
• Drive joint brand presence, demand generation, and thought leadership with partners
• Scale demand and deliver measurable ROI from awareness to pipeline to closed deals
• Create campaigns and co-marketing initiatives that expand market reach and fuel revenue growth
• Act as a connector between Conga and partners’ ecosystems to enable partner sales and revenue