Conga

Customer Success Manager

• Own a portfolio of Enterprise accounts as the primary relationship steward
• Build proactive, outcome-driven strategies for customer value
• Set strategic agendas, build relationships, and success plans with customers
• Identify risks and develop mitigation plans collaboratively
• Demonstrate quantified impact of Conga platform on customer's business
• Collaborate internally and externally to drive adoption and expansion
• Maintain and improve customer retention rates

Account Executive

• Spearheading efforts to uncover and nurture new business prospects
• Strengthening connections with current clientele
• Collaborating with cross-functional teams to deliver solutions
• Managing sales opportunities through the entire cycle

Enterprise Account Executive

Product Manager

• Work side-by-side with domain product managers and the AI Stack product manager
• Deliver intelligent, high-value solutions in multiple product domains
• Translate customer needs and market opportunities into ROI-driven roadmaps
• Guide initiatives from discovery to launch and adoption
• Ownership of operations and outcomes for a portfolio of AI-enabled solutions
• Shape AI-enabled solutions that will redefine how customers work and succeed

Staff Product Manager

Consultant

• Play a critical role within our Global Technical Support team, delivering expert-level support across Conga’s suite of products, with a strong focus on Revenue and Contract Management solutions.
• Responsible for resolving complex technical issues, partnering closely with customers and internal teams, and ensuring a high-quality, seamless support experience.
• Troubleshoot advanced issues, perform root cause analysis, and provide clear guidance to customers while collaborating with engineering and product teams to drive resolution and continuous improvement.
• Maintain customer trust and satisfaction by ensuring timely, accurate, and effective resolution of technical challenges.
• Contribute to the ongoing improvement of our support operations by documenting solutions, identifying product gaps, and partnering with internal teams to enhance product quality and support processes.

Senior Technical Consultant

• Work side-by-side with domain product managers and the AI Stack product manager
• Translate customer needs and market opportunities into ROI-driven roadmaps
• Guide initiatives from discovery to launch and adoption
• Ensure Conga’s AI investments create measurable business outcomes

Operations

• Ensure accuracy, consistency, and timeliness in billing and revenue recognition
• Prepare daily customer billing
• Support month-end and quarter-end close activities
• Contribute to financial reporting integrity
• Partner closely with Sales, Customer Success, and Finance
• Resolve billing inquiries and ensure contract alignment
• Maintain a seamless customer experience
• Contribute to annual audit readiness and reinforce compliance
• Identify and implement process improvements in billing operations

Customer Success Manager

Enterprise Account Executive

Staff Product Manager

Senior Technical Consultant

Staff Product Manager

Billing Operations Specialist