Conga

Operations

• Ensure accuracy, consistency, and timeliness in billing and revenue recognition
• Prepare daily customer billing
• Support month-end and quarter-end close activities
• Contribute to financial reporting integrity
• Partner closely with Sales, Customer Success, and Finance
• Resolve billing inquiries and ensure contract alignment
• Maintain a seamless customer experience
• Contribute to annual audit readiness and reinforce compliance
• Identify and implement process improvements in billing operations

Billing Operations Specialist

Sales

• Undertake detailed discovery and scoping sessions with multiple personas, to uncover their pain/challenges and related metrics, to build a solid business case.
• Create customer-facing deliverables, including detailed services proposals, budgetary proposals and Statements of Work.
• Present proposals to customers C-Level Executives, including detailed business cases, project approach, the value of Conga PS and how to achieve successful business outcome.
• Negotiate and build customer relationships at multiple levels of an organization (Business, legal, sales, sales ops, IT, etc.).
• Act independently to determine deal strategies and positioning, that you can use with other colleagues and partners to successfully win opportunities.
• Work as part of a POD (AEs, BAMs, CS, Partners) to define and execute sales strategy and execution for your key customers, including territory and account planning, pipeline creation (ABM), opportunity management and forecasting.
• Collaborate and drive a deal internally in Conga across multiple organizations (sales, legal, finance, delivery and delivery ops) to completion.
• Help manage the strategy and risk at a deal level and leveraging Salesforce and other tools to track opportunities and forecast.
• Understand deal financials and drive the wider team towards achieving region and company goals.

Senior Services Sales Manager

Customer Success Manager

• Manage a book of global, complex customers who have invested in Conga to power their revenue operations.
• Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
• Lead value realization activities like customer stakeholder alignment and roadmap reviews.
• Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently.
• Facilitate, coach, consult and ask questions to understand customers’ needs.

Associate Customer Success Manager, French/German

Backend Engineer

• leading technical requirement gathering sessions
• writing requirements and technical architecture documents

Senior Technical Architect

Director

• The Director of Renewals leads the global renewals organization responsible for driving customer retention, recurring revenue growth, and a seamless renewal experience for customers across all segments.
• This role owns the end-to-end renewal lifecycle, leads a globally distributed team, and partners cross-functionally to ensure operational excellence, forecast accuracy, and customer value realization.
• Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV.
• Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk.
• Lead quarterly planning, renewal calendar execution, and long-term strategic initiatives.
• Drive price increases, multi-year strategies, expansion identification, and churn mitigation.
• Ensure adherence to pricing, contract, and approval policies.
• Champion a customer-first renewal experience.
• Deliver accurate renewal forecasts and executive-level reporting.

Director, Renewal Management

• Manage a book of global, complex customers
• Perform detailed adoption analysis and engage customers in joint planning
• Drive customer advocacy by ensuring technical issues are resolved quickly