Customer Success Manager

Conga

Customer Success Manager owning Enterprise accounts at Conga for value-driven strategies. Collaborating with Sales to drive retention and expansion in customer relationships.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS Customer Success and Account Management, focusing on proactive strategies, risk mitigation, and customer retention. Strong communication and analytical skills are essential for driving customer value and product adoption.

Highest-signal resume keywords

B2B SaaS Customer SuccessAccount ManagementRisk Identification & MitigationOutcome OrientationConga Product Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesSMART Goal DevelopmentProactive StrategySales AlignmentData Analysis

Soft Skills

Communication SkillsInterpersonal SkillsSelf-MotivationCuriosityConstructive Challenger Mindset

Tools & Technologies

Conga Platform

Industry Keywords

Enterprise AccountsCustomer ValueSuccess PlansAdoptionExpansion

About the role

Key responsibilities & impact

Own a portfolio of Enterprise accounts as the primary relationship steward
Build proactive, outcome-driven strategies for customer value
Set strategic agendas, build relationships, and success plans with customers
Identify risks and develop mitigation plans collaboratively
Demonstrate quantified impact of Conga platform on customer's business
Collaborate internally and externally to drive adoption and expansion
Maintain and improve customer retention rates

Requirements

What you’ll need

3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role
Outcome Orientation & SMART Goal Development skills
Proactive Strategy & Sales Alignment abilities
Risk Identification & Mitigation expertise
Curiosity & Product Fluency in Conga's products
Communication and interpersonal skills
Confident, Constructive Challenger mindset
Self-Motivation and continuous growth focus
Analytical Comfort with data

Benefits

Comp & perks

Flexible work options
Medical and dental insurance