Salute

Security Engineer

• Lead and manage all physical security operations, including access control, surveillance, guarding, and incident response
• Oversee daily security activities, ensuring policies and procedures are consistently followed and continuously improved
• Design and implement security programs aligned with organizational goals and client requirements
• Conduct regular risk assessments, vulnerability analyses, and site audits; implement corrective actions as needed
• Manage and optimize access control systems, CCTV, alarm systems, and other security technologies
• Coordinate with internal stakeholders, clients, vendors, and local authorities to ensure seamless security operations
• Tailor and enforce standard operating procedures (SOPs), post orders, and emergency response plans
• Lead incident management, including investigations, reporting, and root cause analysis
• Ensure compliance with all regulatory, legal, and company security requirements
• Manage security vendors and guard force operations, including performance, staffing, and training
• Provide leadership, coaching, and performance management for all security personnel
• Plan and conduct drills for emergency preparation (e.g., fire, active threat, evacuation)
• Maintain detailed documentation, reporting, and metrics on security performance and incidents
• Support business continuity and crisis management planning

Data Center Security Manager

Technician

• Support data center operations and IT systems, network services, business critical processes and procedures to support the delivery of customer products and services;
• Provide technical, operational and administrative support, including as it relates to colocation, connectivity, server hardware and network products and services;
• Support internal networks, IT infrastructure, computers, electronics, and telephone systems;
• Implement deployment plans from infrastructure spreadsheets, ensuring all physical rack, stack, and cabling steps precisely match the documented design;
• Read, interpret, and execute deployments based on A-Z port maps, accurately identifying source (A) and destination (Z) locations, including patch panels, network devices, and specific port assignments;
• Perform precise fiber and copper cable routing based on port maps, ensuring correct media types (e.g., Single-mode/Multi-mode fiber, Cat6), connector types (LC, SC, RJ-45), and proper bend-radius management within the rack;
• Coordinate the ordering and physical installation and turn up of cross-connects with partners;
• Perform basic network configuration and verification activities on network devices like routers and switches;
• Perform software/firmware upgrades on network equipment;
• Maintain hardware and circuit inventory record accuracy in DCIM tools during deployment activities;
• Plan and execute network deployments;
• Install and deploy IT and network hardware;
• Make and run patch cables as well as verify testing cable paths;
• Oversee access to, and work within, the Cloudflare facilities, including work related to structured cable installation, circuit delivery, and equipment installations;
• Support maintenance of infrastructure, network equipment, and network services, including but not limited to break-fix work;
• Perform Data Center hardware and inventory and circuit audits;
• Process incoming shipment, label packages, and maintaining designated storage;
• Maintain/Uphold the cleanliness within the cage/rack;
• Help manage tickets from end to end;
• Travel to nearby cities;
• Assist with capacity and power audits.

Data Center Metro Technician

Data Scientist

• Lead and supervise daily HVAC-related maintenance activities, ensuring adherence to schedules, safety, and quality standards.
• Provide guidance and mentorship to team members, ensuring proper techniques and safety practices are followed.
• Monitor HVAC performance and lead troubleshooting efforts, coordinating with team members to resolve complex issues.
• Coordinate seasonal HVAC operations such as winterization and peak cooling preparations.
• Ensure system efficiency through performance testing and routine system evaluations.
• Act as the primary point of contact between the field team and client or project leadership.
• Lead and supervise daily building maintenance activities, ensuring adherence to schedules, safety, and quality standards.
• Lead daily briefings and communicate ongoing or emergent issues to stakeholders.
• Delegate and monitor work orders, track completion, and ensure proper documentation of maintenance tasks.
• Serve as a point of escalation for HVAC/Facility emergencies, providing leadership during after-hours or critical events.
• Maintain work order priorities and schedule tasks accordingly.

Data Center Facilities Site Lead

Customer Support

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.
• Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits.
• Escalate complex issues to Team Leads when necessary.
• Account retention through inbound and outbound channels.
• Document customer interactions and maintain accurate, up-to date records in Kustomer.
• Contribute to the knowledge base by sharing valuable insights and helpful feedback.
• Stay up-to-date on product updates, company policies, and department needs.
• Identify opportunities to improve customer experience and service delivery.
• Collaborate with other departments to ensure seamless customer support.
• Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.

Customer Support Representative

• Support data center operations and IT systems, network services, business critical processes and procedures to support the delivery of customer products and services;
• Provide technical, operational and administrative support, including as it relates to colocation, connectivity, server hardware and network products and services;
• Support internal networks, IT infrastructure, computers, electronics, and telephone systems;
• Implement deployment plans from infrastructure spreadsheets, ensuring all physical rack, stack, and cabling steps precisely match the documented design;
• Read, interpret, and execute deployments based on A-Z port maps, accurately identifying source (A) and destination (Z) locations, including patch panels, network devices, and specific port assignments;
• Perform precise fiber and copper cable routing based on port maps, ensuring correct media types (e.g., Single-mode/Multi-mode fiber, Cat6), connector types (LC, SC, RJ-45), and proper bend-radius management within the rack;
• Coordinate the ordering and physical installation and turn up of cross-connects with partners;
• Perform basic network configuration and verification activities on network devices like routers and switches;
• Perform software/firmware upgrades on network equipment;
• Maintain hardware and circuit inventory record accuracy in DCIM tools during deployment activities;
• Plan and execute network deployments;
• Install and deploy IT and network hardware;
• Make and run patch cables as well as verify testing cable paths;
• Oversee access to, and work within, the Cloudflare facilities, including work related to structured cable installation, circuit delivery, and equipment installations;
• Support maintenance of infrastructure, network equipment, and network services, including but not limited to break-fix work;
• Perform Data Center hardware and inventory and circuit audits;
• Process incoming shipments, label packages, and maintaining designated storage;
• Maintain/Uphold the cleanliness within the cage/rack;
• Help manage tickets from end to end;
• Travel to nearby cities; and
• Assist with capacity and power audits.

Data Center Technician

Engineer

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions.
• Rapid response, investigation, and management of indoor emergency situations and air quality complaints.
• Have a complete working knowledge of creating, closing, and tracking 'work requests' (WR). Initiate or respond to work orders, follow-up and verify completion of work.
• Monitor performance/note deficiencies of service contractors and recommend changes as necessary.
• Perform other related duties and responsibilities as assigned by management.
• Supports the delivery of data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
• Acts as an operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
• Carries out tasks under the direction of the Network/Engineering Infrastructure Manager and IT Manager necessary to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Conducts activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
• Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.

Critical Facility Engineer I – 2nd Shift

• Conduct unarmed foot and/or vehicle patrol
• Control access and egress
• Monitor closed-circuit televisions and alarm systems
• Compose reports
• Deter criminal activity and misconduct
• Patrol exterior grounds of the facility
• Provide access control for gates
• Manage traffic flow at gates
• Maintain access log
• Monitor cameras after normal working hours
• Notify DPR personnel of any issues
• Contribute to communication and awareness of security policies

Security Officer Lead – Evening Shift

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions.
• Rapid response, investigation, and management of indoor emergency situations and air quality complaints.
• Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work.
• Monitor performance/note deficiencies of service contractors and recommend changes as necessary.
• Perform other related duties and responsibilities as assigned by management.
• Supports the delivery of data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
• Acts as an operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
• Carries out tasks under the direction of the Network/Engineering Infrastructure Manager and IT Manager necessary to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Conducts activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
• Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.

Critical Facility Engineer II

Critical Facility Engineer II – Day Shift

• Provide comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions.
• Rapid response, investigation, and management of indoor emergency situations and air quality complaints.
• Initiate or respond to work orders, follow-up and verify completion of work.

Critical Facility Engineer I, Day Shift

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress
• Monitor closed-circuit televisions and alarm systems
• Compose reports
• Deter criminal activity and misconduct
• Perform other duties as specified in post orders
• Patrol exterior grounds of the facility
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates to ensure no disruption in business operations
• Maintain access log
• Monitor cameras after normal working hours
• Notify DPR personnel of any issues
• Observe and report any suspicious activity
• Maintain awareness of surroundings to promote physical security and safety; watch for irregular or unusual conditions that may create security concerns or safety hazards
• Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
• Permit authorized persons to enter property and monitor entrances and exits; control/direct traffic

Lead Security Officer – Day Shift

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress
• Monitor closed-circuit televisions and alarm systems
• Compose reports, deter criminal activity, and misconduct
• Patrol exterior grounds of the facility
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates to ensure no disruption in business operations
• Maintain access log
• Monitor cameras after normal working hours
• Notify DPR personnel of any issues
• Observe and report any suspicious activity
• Maintain awareness of surroundings to promote physical security and safety
• Warn violators of rule infractions

Data Center Security Officer – Day shift

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress
• Monitor closed-circuit televisions and alarm systems
• Compose reports and deter criminal activity
• Perform other duties as specified in post orders
• Patrol exterior grounds of the facility
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates to ensure no disruption in business operations
• Maintain access log
• Monitor cameras after normal working hours
• Notify DPR personnel of any issues
• Observe and report any suspicious activity
• Maintain awareness of surroundings to promote physical security and safety
• Observe departing personnel to protect against theft of company property

Data Center Security Officer – Night Shift

• Maintain and operate all mission-critical systems, including UPS, HVAC, generators, fire/life safety, BMS, and CMMS platforms
• Interpret and apply site-specific system one-lines, equipment nomenclature, and layout drawings
• Execute and refine Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and Sequence of Operations (SOOs)
• Monitor and respond to BMS alarms, extract trend data
• Conduct routine inspections and rounds to identify anomalies and ensure compliance
• Supervise construction activities and vendor installations to ensure alignment with site protocols and safety standards

Critical Facilities Engineer III

• Cleaning will be required for this position
• Data Hall subfloor/surface/crevice/ cleaning using approved equipment, attachments, and methodologies.
• Scrub floor tile surfaces to client expectations.
• Clean overhead cable trays, conduits, busways, and other fixtures using approved equipment, attachments, and methodologies.
• Vacuum, sweep, and damp mop floor to client expectations.
• HEPA vacuum acoustical ceiling bottom faces.
• Vertical and horizontal surface wipe down to client expectations using approved equipment, attachments, and methodologies.
• Clean surfaces up to 12 feet, including conduits and other fixtures
• Wipe down exteriors of electrical and mechanical equipment.
• Spot clean equipment and fixtures.
• Cosmetic cleaning tasks.
• Particulate testing.
• Trash and recyclable disposal.
• General janitorial functions that might include spill cleanup, common area cleaning and sanitation, and office area dusting.