Salute

Account Executive

• Develop and execute long-term strategic account plans aligned with client and organizational objectives
• Identify and drive upselling and cross-selling opportunities
• Monitor trends and proactively position solutions
• Deliver scalable, innovative strategies
• Serve as senior point of contact for key accounts
• Maintain executive-level relationships
• Provide recommendations based on data-driven analysis
• Ensure expectations are met or exceeded
• Lead cross-functional coordination and delivery
• Ensure compliance with operational standards
• Review performance and implement improvements
• Oversee P&L, forecasting, and gross margin performance
• Lead and mentor teams

Account Director

Engineer

• Maintain and operate all mission-critical systems, including UPS, HVAC, generators, fire/life safety, BMS, and CMMS platforms, in accordance with Salute’s engineering protocols.
• Interpret and apply site-specific system one-lines, equipment nomenclature, and layout drawings to support accurate diagnostics and maintenance.
• Execute and refine Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and Sequence of Operations (SOOs) to ensure operational readiness.
• Monitor and respond to BMS alarms, extract trend data, and escalate issues per Salute’s incident management framework.
• Create, edit, and close change management work orders and incident reports using the CMMS platform.
• Conduct routine inspections and rounds to identify anomalies and ensure compliance with Salute’s Maintenance and Operations Standards.
• Lead or support low-risk maintenance activities, including the development and execution of Method of Procedures (MOPs).
• Troubleshoot and resolve mechanical and electrical issues independently, escalating as needed.
• Supervise construction activities and vendor installations to ensure alignment with site protocols and safety standards.
• Support internal and external audits, including SSAE16, SOC2, ISO 27001, and other accreditation initiatives.
• Maintain awareness of customer-specific operational requirements and contribute to a culture of service excellence.
• Complete Salute’s Critical Awareness Training and adhere to Environmental and Occupational Health and Safety standards.
• Assist in site specific Training and Job Shadowing of Critical Facilities Engineer I and II to ensure proper development.

Critical Facilities Engineer – Shift Lead

Customer Support

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.
• Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits.
• Escalate complex issues to Team Leads when necessary.
• Account retention through inbound and outbound channels.
• Document customer interactions and maintain accurate, up-to-date records in Kustomer.
• Contribute to the knowledge base by sharing valuable insights and helpful feedback.
• Stay up-to-date on product updates, company policies, and department needs.
• Identify opportunities to improve customer experience and service delivery.
• Collaborate with other departments to ensure seamless customer support.
• Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.

Account Director

Critical Facilities Engineer – Shift Lead

Customer Support Representative