Salute

Customer Support

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.
• Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits.
• Escalate complex issues to Team Leads when necessary.
• Account retention through inbound and outbound channels.
• Document customer interactions and maintain accurate, up-to-date records in Kustomer.
• Contribute to the knowledge base by sharing valuable insights and helpful feedback.
• Stay up-to-date on product updates, company policies, and department needs.
• Identify opportunities to improve customer experience and service delivery.
• Collaborate with other departments to ensure seamless customer support.
• Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.

Customer Support Representative