Salesforce

Account Executive

• Cultivate and maintain enduring relationships with Higher Education clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in-depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Named Account Executive, Higher Education

Product Manager

• Serve as a key driver of Product Operations excellence, optimizing and scaling product development processes to enable consistent, high-impact delivery at enterprise scale.
• Accelerate the delivery of customer- and employee-facing innovations, ensuring products are high quality, market-ready, and aligned to strategic priorities.
• Partner closely with Product, Engineering, Design, and cross-functional stakeholders to drive alignment, execution rigor, and shared accountability across the product lifecycle.
• Operationalize best practices and governance, creating scalable, repeatable frameworks that improve predictability, efficiency, and product outcomes.
• Own and continuously evolve the end-to-end Product Development Lifecycle, ensuring teams deliver on commitments while maintaining a strong focus on quality, security, and trust.
• Translate product and operational data into actionable insights, enabling data-driven decision-making and providing clear visibility to executives and key stakeholders.
• Act as a strategic thought leader and trusted advisor, influencing cross-functional decisions through strong storytelling, analytics, and stakeholder management.
• Build and sustain strong relationships with senior leaders and external product advisors, helping shape the future roadmap and innovation strategy.
• Contribute to enterprise planning, prioritization, and goal-setting, gaining a holistic view of the business while ensuring product investments deliver measurable value.
• Champion a culture of continuous improvement, operational rigor, and customer success, aligned to Salesforce values of Trust, Customer Success, Innovation, and Equality.

Senior Product Manager

Software Engineer

• Architect Search & Retrieval Systems: Design and implement robust search indices that enable AI agents to perform complex retrievals across the Salesforce data ecosystem.
• Lead AI Component Development: Oversee the creation of the semantic layer and embedding pipelines necessary for grounding Agentic AI in Customer Success data.
• Team Leadership: Lead, mentor, and manage a high-performing team of data and AI engineers, fostering technical excellence and career growth.
• Strategic Roadmap: In partnership with product managers, define the technical vision for agentic retrieval, aligning search strategy with the broader migration to Data Cloud and the evolution of AI-driven personalized engagements.
• Operational Excellence: Establish rigorous standards for data quality, latency, and index freshness to ensure agents provide reliable, real-time insights.
• Cross-Functional Collaboration: Partner with Data Scientists, Product Managers, and the other engineering leaders to translate complex business needs into scalable technical solutions.
• AI Integration & Automation: Lead efforts to automate the data delivery pipeline, ensuring seamless integration between internal databases, third-party APIs, and the AI orchestration layer.

Director, Engineering – Agentic Search & AI Components

Backend Engineer

• Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.
• Own the end-to-end process of any Proof of Concept (POC) needed.
• Ensure consistent awareness and education of Salesforce capabilities for the customer.
• Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used.
• Provide hands-on support and education to the customer's team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption.
• Maintain a scalable, secure, and high-performance multi-cloud solution and review regularly with VPs of Engineering and CTOs.
• Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.

Embedded Technical Architect

Financial Planning and Analysis

• Serve as the liaison between Salesforce’s matrixed M&A organization and the acquired businesses, representing the voice of Finance to foster growth and build trust across both internal (e.g., Salesforce Corporate Development Integration team) and external partners (e.g., acquired company Finance team) during integration.
• Lead project management effort across various finance workstreams (e.g., tax, accounting, payroll, treasury) to ensure smooth and timely integration of financial operations while identifying and raising key risks to the cross-functional team to ensure proactive resolution.
• Own the FP&A integration workstream for acquired company focused on transitioning the FP&A people, process and technology.
• Work with acquired company to successfully bring P&L into Salesforce corporate process.
• Provide timely communication to the leadership team of the acquired business and Salesforce executives on financial performance and key integration updates.
• Refine and execute on the M&A integration playbook, ensuring the financial management and processes of the acquired business are fully integrated into Salesforce’s core teams.

Senior Manager, Corporate Development Finance

Sales

• Lead and manage a sales team of up to eight account executives
• Develop, execute, and manage a comprehensive sales strategy
• Identify key stakeholders and decision-makers within target agencies
• Conduct compelling presentations and product demonstrations
• Manage the full sales cycle from initial contact to contract closure
• Collaborate effectively with internal teams
• Navigate complex government procurement processes
• Maintain accurate sales activity records within Salesforce
• Stay abreast of industry trends and government regulations
• Achieve and exceed assigned sales quotas

RVP, Sales

Vice President

• Lead the development and execution of Salesforce’s global workplace and facilities strategy
• Serve as a key member of the REWS leadership team
• Oversee the Global Hospitality and Facilities Management Centers of Excellence (COEs)
• Deliver meaningful, customer-centric event and hospitality experiences
• Assume fiscal responsibility for Workplace Services through financial planning
• Ensure workplace solutions reflect cultural and regional diversity
• Assess, evolve, and optimize global facilities management service models
• Lead, mentor, and develop a high-performing, globally distributed team
• Establish and maintain strong partnerships with peers, senior leaders, and external vendors
• Ensure compliance with all applicable local regulations and industry standards

Senior Vice President, Workplace Services

Customer Success Manager

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer.
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Senior Customer Success Manager – Healthcare & Life Sciences

• Build trusted relationships with key business partners across Finance, Corporate Development and cross-functional partners, establishing trust and gaining an understanding of relevant business financial drivers to inform annual planning and reporting process for M&A.
• Support the team in developing the annual business plan for Integration and quarterly forecast updates by providing required data trends, reports and insights for the various department’s functions and regions along with incorporating any new deal activity.
• Work cross-functionally with F&S, Technical Accounting and other business partners as necessary to ensure accurate GAAP Accounting expense treatment among other Accounting technicalities across M&A.
• Support ad-hoc diligence and integration requests driven by deal volume and various priorities
• Provide timely communication to the leadership team of the acquired business and Salesforce executives on financial performance and key updates.
• Refine and execute on the M&A integration playbook, ensuring the financial management and processes of the acquired business are fully integrated into Salesforce’s core teams.

Senior Analyst, Financial Planning & Analysis

• The Salesforce Cloud Technical Architect is a pre-sales customer-facing enterprise domain expert applying broad technical skills, with industry knowledge and deep business acumen, supporting sales teams in developing Salesforce value propositions that align to our customers’ business strategies on digital transformation and cloud adoption.
• The Salesforce Cloud Technical Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, artificial intelligence, distributed platforms, mobile, and analytics.
• With a solid blend of technical and sales skills, the Salesforce Cloud Technical Architect uses a consultative approach to understand business and technical requirements.
• The Salesforce Cloud Technical Architect determines which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard integration frameworks and Salesforce Architecture methodologies.
• With a broad IT background including solution architecture, technical architecture, software/systems engineering, cloud computing, and governance, the Salesforce Cloud Technical Architect leads key discussions and considerations around change programs from both a business and technical perspective.
• The Salesforce Cloud Technical Architect helps the TMT CMRCL sales teams develop specific, repeatable propositions and go to market strategies.
• The Salesforce Cloud Technical Architect also participates in the delivery of solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and to internal audiences.

Principal Technical Architect

• Drive Engineering Strategy & Execution
• Partner with senior engineering and business leaders to translate company strategy into actionable operating plans
• Serve as a trusted advisor to Platform Engineering leadership on priorities, trade-offs, and investment decisions
• Own program and spend management for Platform Engineering, including budget planning, forecasting, and optimization
• Apply strong financial and data analytics to guide high-impact investment and resource decisions
• Design and implement operational frameworks for knowledge sharing, reusable assets, and engineering engagement playbooks
• Establish mechanisms that improve execution rigor, delivery predictability, and cross-cloud collaboration
• Define and evolve the technical vision for engineering enablement programs in alignment with Salesforce platform standards, guardrails, and product roadmaps
• Partner across Product, Engineering, and Customer Success to ensure engineers are equipped to deliver differentiated customer outcomes
• Develop and track success metrics for programs and initiatives
• Use data-driven insights to continuously refine strategy, operations, and future investments

Senior Manager, Engineering Ops & Strategy

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Lead technical design sessions
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Provide oversight and governance of Salesforce projects
• Liaise with Salesforce product teams to support client implementations

Senior Technical Manager, Salesforce

Manager

• Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.
• Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
• Work with our customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform.
• Lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
• Be a key member of the cross-functional Mulesoft leadership team.
• Facilitate collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams.

Mulesoft Technical Manager

Support Engineer

• 大規模なお客様へ高いレベルでの技術サポートの提供
• お客様の期待値や社内関係者からのエスカレーションのコントロール
• お客様のお問い合わせ内容や、監視と検知結果の傾向、お客様業務の理解した処理最適化の支援
• 自身の成長のみではなく、チームの成長への寄与
• チームのオペレーション効率化
• 以下の複数のサービスに対応いただきます
• Agentforce Data Cloud
• セールス
• サービス
• プラットフォーム
• Industory製品
• Proactive Monitoring

Principal Technical Support Engineer

• Define and execute the product roadmap for digital onboarding and origination
• Identify and address key customer pain points ensuring the product delivers measurable value
• Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions
• Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements
• Drive prioritization and trade-offs across user experience, performance, and technical feasibility
• Leverage data-driven insights to iterate and improve product offerings
• Collaborate with sales, marketing, and enablement teams to ensure successful product launches and adoption
• Regularly present product updates, strategies, and results to executive team ensuring alignment with organizational goals