Salesforce

Solutions Engineer

• Act as the lead technical advisor for one of our top Automotive Key Accounts, working as a strategic co-pilot alongside your Account Executive.
• Lead the entire solution cycle through close collaboration with the extended account team, specialists, and engineering.
• Translate complex customer needs into a compelling "Connected Vision," positioning Salesforce as the ultimate solution for their unique challenges.
• Develop, build, and present highly customized demos and architectural concepts to C-level decision-makers, clearly demonstrating business value and ROI.
• Represent Salesforce at marketing and partner events (e.g., industry demos, automotive-specific use cases).
• Lead the technical strategy for RFPs and complex proposals.
• Actively mentor peers, participate in internal training, and maintain a deep curiosity for emerging technologies (especially AI/Agentforce).
• Attain quarterly and annual objectives assigned by management.

Experienced Solution Engineer – Automotive Key Accounts

Architect

• Enable customers to become a true Agentic Enterprise.
• Serve as the Subject Matter Expert (SME) for Agentforce and Data 360.
• Guide customers at every step of their journey.
• Accelerate customer adoption and maximize consumption of Data & AI products.
• Engage directly with the sales team on strategic accounts, leading technical discovery and design.
• Define customer use cases and deliver compelling workshops, demos, and hands-on POCs.
• Develop detailed data architectures and provide recommendations.
• Monitor credit consumption and fine-tune solutions for optimal performance.

Agentforce & D360 Architect

• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Senior Solution Architect, Public Sector Industry Experience

Onboarding Specialist

• Serve as a Salesforce subject-matter expert for Sales Cloud products, accelerating customer time-to-value and driving rapid adoption of core functionality
• Own the post-sale customer welcome experience, establishing trusted advisor relationships and seamlessly onboarding new customers into the Salesforce ecosystem
• Deliver high-impact virtual 1:1 engagements that educate, empower, and enable customers to unlock measurable business value from their Salesforce investment
• Apply consultative discovery techniques to uncover business use cases, identify success metrics, and align product capabilities with customer objectives
• Provide strategic, personalized recommendations that address specific business challenges and maximize product adoption
• Design customized Success Paths that map clear, actionable steps from onboarding through value realization, ensuring customers achieve their business goals
• Cultivate collaborative relationships with internal stakeholders and external partners to drive customer outcomes and contribute to organizational growth
• Leverage AI tools and knowledge-sharing platforms to scale expertise, contribute to the collective knowledge base, and continuously enhance the customer experience

Senior Customer Onboarding Specialist

Customer Success Manager

• The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
• This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
• Ensuring the seamless delivery of all deliverables necessary to advance the customer’s core business goals.
• The Senior Manager is required to integrate multiple products or processes to create effective customer solutions.
• Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

Senior Customer Success Manager – Global Public Sector – Core (Sales/Services)

Client Partner

• Lead E2E go-to-market motion to build 7- and 8-figure proposals to accelerate customer value in partnership with cross-functional teams across License Sales, Product, and Services
• Serve as the primary conductor for Digital Transformation roadmaps and operating models, moving customers from Legacy Systems to AI-First Enterprises
• Act as the closer for complex services pursuits, leveraging compelling direct & indirect communication to align diverse CxO stakeholders (e.g., CIO, CFO, Head of Commercial Ops)
• Drive account planning across strategic Life Sciences customers, designed to deliver customer value by mapping program outcomes to commercial milestones
• Self-originate pipeline and accelerate high-value opportunities by identifying untapped value within the Life Sciences ecosystem
• Engage at the CxO level positioning yourself as a long-term trusted advisor from initial vision white-boarding through Program Executive Steering Committee meetings
• Inspire cross-functional teams, often leading with indirect authority across matrixed teams, including with various internal executive sponsors and external partners (i.e., system integrators and other ecosystem partners)
• Utilize industry and market trends to build tangible pathways to drive scalable and sustainable Agentic innovation

Senior Director, Life Sciences Account Partner

DevOps Engineer

• Ensure maximum availability of Salesforce’s Government Cloud infrastructure
• Proactive enhancements and adept troubleshooting
• Security compliance
• Leading key projects in design, development, and post-release support of Salesforce platform
• Collaborate with internal teams for efficient iterations of automated CI/CD pipelines
• Maintain service owner feature velocity
• Solve and reproduce issues reported in Production environments
• Create and maintain detailed documentation
• Researching and finding the right tools for the job

DevOps Engineer – GovCloud Mid/Senior

Community Manager

• Advance the goals of the Informatica Community Practice org to support the broader technical sales and sales communities, facilitate timely communications and community activities across the globe.
• Support strategic sales opportunities through creation of reusable sales assets, coaching field resources, and engaging directly with customers.
• Develop and maintain expertise in GTM messaging, processes, and activities to enhance CoP impact on overall GTM goals.
• Establish and maintain partnerships with sales, marketing, and product teams, ensuring regular communication and documented follow-ups.
• Oversee Seismic page development and community engagement activities, expanding community participation and interaction.
• Promote the Community of Practice mission internally and externally, representing its value proposition.
• Collaborate with the larger Industry Advisor team and technical sales leaders to deploy expertise.

Community Practice Leader – Industry Advisor

Director

• Lead the transition from traditional, process-centric ITIL practices to an agile, modern operating model rooted in DevOps and SRE principles, focused on speed, automation, and resiliency.
• Partner with the Salesforce Product teams to adopt the new agentic ITSM platform, ensuring our internal practices and technology are the leading example for our customers.
• Define key ITSM use cases for agentic (AI/ML-driven) automation, working closely with engineering teams to build and deploy solutions that transform how agents and users interact with IT services.
• Develop and institutionalize the strategic framework for mapping business services and capabilities to underlying technology assets, leveraging App360 (APM), Tech Catalog, and CMDB.
• Own the strategic direction and operational health of Configuration Management, ensuring the CMDB provides accurate, high-integrity data necessary for effective Incident, Change, and Resiliency programs.
• Establish a framework for collecting, analyzing, and presenting core operational metrics that drive continuous improvement and provide clear, executive-level insight into the health and risk of technology services.
• Ensure all Service Management practices, particularly Configuration Management, Resiliency, and Change, adhere to SOX and Security best practices and are fully auditable. Serve as the primary point of contact for collaboration with SOX auditors.
• Develop and deliver clear, compelling presentations on strategy, roadmap, and operational performance to executive leadership and key customers.

Director, Service Management

• Lead a team of senior and principal Solution Engineers supporting the largest Financial Services customers
• Earn credibility with highly experienced technical professionals
• Coach senior SEs to elevate their craft in strategy, storytelling, architecture, and influence
• Identify skill gaps early and drive continuous development
• Build the next generation of Principal SEs, Distinguished SEs, Strategic Client Architects, and Leaders
• Partner with Sales Leadership to win strategic deals by providing technical deal strategy
• Shape Financial Services technical narratives that the field can leverage including novel approaches

Director, Solution Engineering

• Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.
• Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
• Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.
• Manage to our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.
• Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders.
• Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process.
• Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.
• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
• Provide feedback that improves the sales team's experience when engaging with customer success.

Customer Success Area Lead – Digital, Tableau

Sales Operations Manager

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle
• Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business
• Perform ad-hoc analyses across multiple data sets and tools
• Drive forecast management excellence to ensure sustained growth across all business units
• Create executive-level presentations for both local and global leadership reviews
• Assist in troubleshooting of operational issues as they surface

Sales Strategy Manager

Product Manager

• Lead the development of in-house Tooling powered by modern AI including Salesforce Agentforce and Salesforce LLM Gateway
• Own high-impact, multi-month initiatives across the portfolio
• Define the scalable technical frameworks and architecture
• Act as the primary technical voice in assessing AI tools and infrastructure investments
• Build coalitions for cross-functional strategy execution
• Establish organizational standards for technical translation
• Coordinate release trains and align enterprise-level roadmaps

Lead Product Owner

Sales

• support the Small and Medium Business team to drive operational excellence and sales development
• leverage Agentic AI and the Customer 360 platform to optimize lead flows and streamline workflows
• develop foundational skills and technical proficiency

Sales Professional

• Advising existing customers and new logos on modern CRM architectures
• Developing end-to-end solution strategies based on CRM, data platforms, and AI
• Positioning Agentic AI as the next evolutionary step for customer engagement and automation
• Conducting Discovery Workshops, Value Engineering Sessions, and Architecture Discussions
• Developing compelling solution designs and architecture concepts
• Presenting complex solutions to C-level executives, business units, and IT
• Identifying expansion opportunities
• Supporting the account team with cross- and upsell initiatives
• Building long-term trusted advisor relationships
• Translating new technologies such as AI, Data Platforms, and Agentic AI into concrete business applications
• Close collaboration with Product, Partners, and Customer Success
• Co-creating innovative customer engagement strategies