Employee Benefits Account Coordinator
Acrisure
Success Architect - Sales Cloud
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $133,400 - $183,500 per year
Job Level
SeniorLead
Tech Stack
CloudETLInformaticaSOAPVisualforce
About the role
- Partner with strategic and high-priority customers to assess Sales Cloud implementations and deliver expert recommendations on architecture, solution design, application lifecycle management, reliability and feature adoption
- Serve as a trusted Sales Cloud SME providing proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices
- Simplify complex technical concepts for diverse audiences including executive leadership
- Identify capability gaps and design inefficiencies; recommend product enhancements or custom solutions to drive adoption and long-term success
- Leverage and tailor Success Architect playbooks to meet unique customer challenges
- Collaborate with support engineers, customer success managers and product teams to resolve technical challenges and influence product improvements
- Assess system performance, optimize efficiency and reliability, proactively identify risks and recommend improvements to maintain technical health
- Provide strategic insights into application lifecycle management to help customers plan, develop and evolve Salesforce implementations
Requirements
- Fluency in either Spanish or Portuguese (both written and spoken) is required
- 8+ years of experience in software, system or enterprise architecture
- Expertise in Salesforce products, platform capabilities, technical governance and best practices
- Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure
- Strong knowledge of enterprise application integration, process orchestration, master data management, AI, analytics and security best practices
- Familiarity with industry- or vertical-specific solutions (preferred)
- Ability to assess business objectives, propose solution options and drive stakeholder alignment
- Strong written and verbal communication skills; ability to present complex technical concepts to business and executive audiences
- Skilled in creating clear, visually compelling design documents
- Proven ability to lead discussions, influence decision-making and advocate for best practices
- High proficiency in English
- Expertise in Sales Cloud features (opportunity/pipeline management, forecasting, email integration, Einstein Conversation Insights, Sales Engagement, Sales Performance Management)
- Proficient in data models, validation rules, data governance, ETL, deduplication, data import/export strategies
- Experience integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors
- Knowledge of security configurations: role hierarchy, sharing rules, profiles, permission sets, LDV considerations
- Hands-on experience with APEX, Visualforce and Lightning Web Components (LWC)
- Experience optimizing custom triggers, controllers, batch jobs, asynchronous processing and handling governor limits
- Experience with OAuth, Platform Events, External Objects, Salesforce Connect and Event Relay
- Required certifications: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant
- Desired certifications: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
- flexible work arrangement (Office flex 3 days a week)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce productsSales Cloud featuresAPEXVisualforceLightning Web ComponentsREST APIsSOAP APIsdata governanceETLprocess orchestration
Soft skills
communication skillsstakeholder alignmentinfluence decision-makingthought leadershipsimplifying technical conceptscollaborationproblem-solvingpresentation skillsadvocacy for best practicesdesign documentation
Certifications
Salesforce AdminSalesforce Advanced AdminSales Cloud ConsultantPlatform App BuilderPlatform Developer 1Certified Architect Credentials
