Senior Observability Expert, Dynatrace & AIOps
Remote Recruitment
Job Level
Mid-LevelSenior
About the role
- Lead one or more workstreams in complex enterprise customer engagements as a Solution Architect
- Serve as hands-on advisor and trusted partner to customers and internal stakeholders
- Analyze requirements, design comprehensive Salesforce solutions, and obtain customer acceptance
- Drive discovery sessions, define business requirements, and create user stories and system/functional designs
- Identify gaps between current and desired end-states and recommend corrective actions
- Communicate and present to technical and business stakeholders, including C-suite
- Steward Professional Services Methodology and contribute to community best practices and thought leadership
- Engage with Customer Success and Product teams to ensure solutions meet value objectives
- Manage customer expectations, negotiate solutions with customers and third-party partners, and mitigate risks
- Review and correct project/program direction to keep programs on track and ensure solutions are extendable and maintainable
- Drive program vision and advise on program/project strategies that enable Salesforce technologies
Requirements
- 5+ years of relevant experience in enterprise-level projects using both waterfall and agile methodologies
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining system architecture landscapes and delivering comprehensive solutions
- Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
- Experience documenting business processes and wire-framing system designs using process flow diagrams, UML, sequence diagrams
- Strong presentation skills and ability to communicate with stakeholders up to C-suite
- Detail-oriented and quick learner of new concepts, business models, and technologies
- Strong written and verbal communication skills
- Team player with customer qualification of large-scale/enterprise implementations with multiple work streams
- Good listening skills and ability to communicate with diverse roles
- Resourceful and innovative problem solver
- Possible travel of about 25%
- Preferred: Proven results delivering high value business outcomes using agile approaches
- Preferred: Proven results leading customer and/or partner success stories
- Preferred: Relevant Salesforce certifications and consulting experience are strongly recommended
