IT Application Architect
GuideWell Source
Job Level
Mid-LevelSenior
About the role
- Own full lifecycle project delivery, from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
- Build project plans based on customer requirements and deliverables of the implementation team; must understand key technical concepts of Conversational AI to independently build the plans.
- Develop detailed project plans aligned with the SOW, with defined timelines, milestones, and deliverables.
- Lead multiple projects concurrently, with potential team leadership responsibility for other Project Managers and coordination with cross-functional teams.
- Track action items and enforce accountability across all stakeholders to maintain project momentum and resolve issues promptly.
- Identify and mitigate risks early, manage escalation effectively, and implement robust contingency plans.
- Lead post-project evaluations, capturing lessons learned, and proactively recommending process improvements for future projects.
- Communicate clearly and regularly with internal and external stakeholders, including project sponsors and executive leadership.
- Foster a culture of collaboration and excellence across all project teams.
Requirements
- Minimum 5+ years of project management experience, delivering enterprise-level projects—preferably in Conversational AI or Contact Center environments.
- Proven track record managing multiple, simultaneous projects in a professional services or consulting setting, using both Agile and Waterfall methodologies.
- Comfortable working with technical teams and understanding core concepts of Conversational AI to independently build and manage project plans.
- Experience serving as the primary client contact, with strong stakeholder management skills across departments and executive levels.
- Skilled in developing, executing, and maintaining detailed project plans aligned with Statements of Work (SOW), including timelines, milestones, and deliverables.
- Proactive in identifying risks, managing escalations, and implementing contingency plans to ensure project stability.
- Highly organized and detail-oriented, with strong time management and the ability to maintain momentum across diverse teams.
- Proficient in project management tools such as MS Project, Jira, Asana, or Smartsheet.
- Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position.
