Cognigy

Technical Project Manager

• Own full lifecycle project delivery, from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and deliverables of the implementation team; must understand key technical concepts of Conversational AI to independently build the plans.
• Develop detailed project plans aligned with the SOW, with defined timelines, milestones, and deliverables.
• Lead multiple projects concurrently, with potential team leadership responsibility for other Project Managers and coordination with cross-functional teams.
• Track action items and enforce accountability across all stakeholders to maintain project momentum and resolve issues promptly.
• Identify and mitigate risks early, manage escalation effectively, and implement robust contingency plans.
• Lead post-project evaluations, capturing lessons learned, and proactively recommending process improvements for future projects.
• Communicate clearly and regularly with internal and external stakeholders, including project sponsors and executive leadership.
• Foster a culture of collaboration and excellence across all project teams.