Technical Project Manager

• Support the Technical Services team in coordinating and executing healthcare integration projects.
• Assist with software configuration tasks and maintain accurate project documentation across various tools.
• Execute standard operating procedures efficiently and consistently.
• Communicate technical requirements to clients clearly, both through documentation and real-time discussions.
• Monitor automated credentialing processes and resolve any issues or failures.
• Perform scheduled and ad-hoc software configuration changes.
• Collaborate with internal teams and clients to gather requirements and track project progress.
• Monitor project timelines, deliverables, and follow-ups to ensure smooth execution.
• Lead meetings with customers and internal stakeholders to establish or update VPN connectivity.
• Write and execute queries to generate reports for internal stakeholders.
• Participate in internal meetings and document action items, decisions, and next steps.
• Provide technical support to customers, escalating complex issues as needed.
• Identify opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, data parsing).
• Stay curious about emerging AI tools and explore how they can streamline or enhance work within your role.

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