Bamboo Health

Revenue Operations

• Own and evolve the GTM systems roadmap, aligning Salesforce and the broader GTM tech stack with company priorities and revenue goals.
• Act as a strategic thought partner to RevOps and executive leadership on systems strategy, process optimization, and operational efficiency.
• Serve as a hands-on senior Salesforce administrator, directly executing configuration, automation, reporting, and troubleshooting to ensure system reliability and scalability.
• Lead data quality, governance, and pipeline integrity, improving visibility, forecasting accuracy, and revenue performance.
• Manage and mentor a Salesforce Administrator, balancing hands-on execution with effective delegation and prioritization.
• Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and Operations to design and optimize end-to-end GTM workflows across the revenue lifecycle.
• Translate business requirements into scalable system solutions, driving standardization, adoption, and accountability across teams.
• Develop actionable dashboards and reporting to surface insights, trends, and opportunities for growth.
• Ensure the GTM tech stack (e.g., Salesforce, Gong, ChurnZero, ZoomInfo) is integrated, scalable, and aligned with business processes.
• Support key corporate initiatives—such as new product launches and partnerships—through systems readiness and process alignment.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Senior Manager, Revenue Operations Systems

Manager

• Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders
• Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
• Identify the individual’s care goals
• Screen for unmet behavioral health, social service and physical health conditions and needs
• Identify and address barriers to definitive behavioral health care
• Identify the appropriate level of evidence-based care for the individual
• Navigate the individual to appropriate care, including behavioral health and/or primary care
• Support the individual in getting care with pre-appointment checkins
• Perform post-care follow-up
• Collaborate on care issues with the broader clinical team by participating in case reviews
• Use relationship-based strategies to engage individuals
• Leverage your understanding of the community and best-in-class customer service skills to gain trust
• Provide clinical supervision as appropriate for other members of the care team
• Identify and develop workflow needs and work with leadership as needed
• Meet key engagement metrics

Behavioral Health Licensed Care Manager

Account Manager

• Lead and manage all aspects of Bamboo Health’s channel partnerships, serving as the primary point of contact for partners and ensuring alignment with business objectives.
• Develop and implement strategic plans to strengthen existing partnerships, mitigate churn, and drive new growth opportunities.
• Identify gaps and develop strategies to expand channel partner relationships across all business segments.
• Oversee the health and performance of channel partnerships by working cross-functionally with Finance, Operations, Product, and Product Strategy teams.
• Develop and execute Health Information Exchange (HIE) strategies, enhancing partnerships for Bamboo Health’s care coordination suite and Bamboo Bridge.
• Manage and grow existing partnerships within the controlled substance and care coordination suite of products, such as DrFirst, Altera, and Zus.
• Collaborate with Growth and Product Strategy teams to align channel partner initiatives with behavioral health product expansion.
• Serve as a key negotiator in partner contracts and ensure mutually beneficial agreements.
• Regularly assess partnership performance, providing reporting and insights to leadership.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Senior Director – Channel Partnerships

Operations

• Support escalations for designated Delivery Operations workflows.
• Execute integration processes and ensure reliable, consistent execution.
• Analyze operational issues, identify root causes, and implement practical solutions.
• Assist with prioritization and coordination of integration-related work across the team.
• Identify workflow gaps and implement improvements to increase clarity and efficiency.
• Update and refine documentation, SOPs, and operational standards within assigned areas.
• Partner with Engineering, Product, and Customer Operations to resolve integration-related challenges.
• Optimize project tracking and execution within Cloud Coach to ensure visibility and accountability.
• Support system and workflow improvements across Salesforce, Customer Connect, Cloud Coach, Jira, and related platforms.
• Contribute to automation and Ai-enabled enhancements that improve efficiency and scalability.
• Support Delivery leadership in aligning priorities and maintaining operational continuity.
• Model strong execution standards, accountability, and proactive problem-solving.

Delivery Operations Specialist

Product Manager

• Develop and maintain a clear, prioritized workflow strategy aligned with company objectives
• Engage directly with customers to understand workflow execution, pain points, and adoption barriers
• Create concise PRDs and workflow documentation with clear requirements and expected outcomes
• Partner closely with engineering to ensure workflows are scalable, technically sound, and aligned with architecture
• Serve as the subject matter expert on cross-pillar workflows and product capabilities
• Define and optimize integrated workflows that span multiple products and pillars
• Identify workflow gaps and translate them into clear, testable product requirements
• Drive roadmap decisions that prioritize adoption, utilization, and real-world workflow performance
• Own workflow-level adoption, engagement, and utilization metrics across customers
• Diagnose underutilization using usage data and customer feedback and identify required product changes
• Ensure delivered capabilities match intended workflow outcomes and support customer success
• Maintain strong cross-functional alignment and lead tradeoff discussions to protect end-to-end workflow performance
• Continuously refine workflows and establish a data-driven feedback loop between usage, customer outcomes, and roadmap decisions
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions

Product Manager II

Full-stack Engineer

• Build and scale mission-critical applications using Kotlin/Spring Boot on the backend and JavaScript/HTML on the frontend.
• Design and implement real-time data pipelines and streaming applications using Apache Kafka.
• Architect and optimize schemas and complex queries within MySQL to ensure high performance and data integrity.
• Design, implement, and maintain RESTful APIs that serve as the backbone for our internal and external integrations.
• Take responsibility for the entire development lifecycle, from initial concept to deployment and production monitoring.
• Partner closely with the Product team to translate healthcare workflows into high-performing software.
• Use AI-assisted tools responsibly to accelerate debugging, log analysis, and code generation.
• Contribute to system design discussions and help shape scalable, maintainable architectural patterns.
• Improve observability through logging, metrics, dashboards, and alerting best practices.
• Collaborate in sprint planning to improve estimation accuracy and development flow.

Software Engineer

Account Executive

• Serve as the main point of contact for the partner, ensuring all contractual commitments are met and communicating promptly to address high-priority needs.
• Look for opportunities to engage with the partner’s clients to help increase Bamboo Health’s visibility and presence in the market.
• Work closely with the partner to understand their commitments, capabilities, and capacity to meet agreed-upon metrics and KPIs, and identify upsell opportunities that address service gaps and support their performance.
• Serve as an escalation resource for internal teams to help ensure projects and deliverables stay on track.
• Proactively identify risks, remove roadblocks, and develop mitigation plans to maintain account stability.
• Act as a bridge between the partner and Bamboo Health teams, ensuring support, product, and delivery groups stay aligned on shared goals.
• Prepare and deliver strategic account reviews and track progress toward annual business objectives.
• Maintain a solid understanding of the market and the partner’s environment, including opportunities, priorities, and issues that could impact the work.
• Collaborate with client support, product management, marketing, operations, and engineering to complete scopes of work, change orders, and software enhancement documentation accurately and on time.
• Manage contract renewals, extensions, project additions, and other contract-related updates for current business.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

State Account Director

Data Analyst

• Analyze commercial performance: Evaluate sales, marketing, and customer data to identify growth opportunities, key drivers, and performance trends.
• Quantify ROI: Develop robust methodologies to measure the financial impact and ROI of campaigns, partnerships, and product initiatives.
• Deliver actionable insights: Translate data into clear, compelling insights that inform strategic decisions and support business cases.
• Build dashboards & reports: Create dynamic visualizations (e.g., Tableau, Power BI, Looker, etc.) to communicate performance and ROI metrics across teams.
• Partner cross-functionally: Collaborate with business stakeholders to define KPIs, track outcomes, and deliver insights that influence revenue strategy.
• Enhance data quality & integrity: Ensure accuracy, consistency, and reliability of all data used in commercial analyses.
• Support forecasting & planning: Contribute to revenue projections and scenario modeling using data-driven insights.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Strategic Analytics Manager

Analytics Engineer

• Design, build, and optimize advanced Tableau dashboards, workbooks, and data products for high-performance analytics.
• Define Tableau visualization standards, style guides, and reusable templates.
• Design, optimize, and manage data pipelines essential for supporting reporting solutions.
• Implement dashboard performance tuning, extract optimization, and best practices for Hyper.
• Work closely with Product, Engineering, Data Engineering, and Business teams to understand requirements and deliver scalable solutions.
• Conduct design reviews, code reviews, and architecture assessments to ensure high-quality deliverables.
• Support a variety of business-aligned projects to meet organizational objectives.
• Establish yourself as the go-to technical expert on the reporting components of our product suite.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

Staff Analytics Engineer

Clinical Operations

• Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs.
• Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations.
• Monitor and manage key performance indicators to measure impact, quality, and operational success.
• Use operational and financial data to continuously refine workflows, staffing models, and service delivery.
• Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes.
• Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission.
• Oversee the implementation and optimization of technology platforms used by the clinical team.
• Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance.
• Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers.
• Partner with executive leadership to define and execute the vision for best-in-class clinical operations.
• Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.