Bamboo Health

Analytics Engineer

• Design, build, and optimize advanced Tableau dashboards, workbooks, and data products for high-performance analytics.
• Define Tableau visualization standards, style guides, and reusable templates.
• Design, optimize, and manage data pipelines essential for supporting reporting solutions.
• Implement dashboard performance tuning, extract optimization, and best practices for Hyper.
• Work closely with Product, Engineering, Data Engineering, and Business teams to understand requirements and deliver scalable solutions.
• Conduct design reviews, code reviews, and architecture assessments to ensure high-quality deliverables.
• Support a variety of business-aligned projects to meet organizational objectives.
• Establish yourself as the go-to technical expert on the reporting components of our product suite.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

Staff Analytics Engineer

Clinical Operations

• Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs.
• Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations.
• Monitor and manage key performance indicators to measure impact, quality, and operational success.
• Use operational and financial data to continuously refine workflows, staffing models, and service delivery.
• Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes.
• Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission.
• Oversee the implementation and optimization of technology platforms used by the clinical team.
• Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance.
• Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers.
• Partner with executive leadership to define and execute the vision for best-in-class clinical operations.
• Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.

Senior Director, Clinical Operations

Customer Success Manager

• Execute Tier 3 customer retention and engagement strategies, ensuring consistent and high-quality delivery across the customer base.
• Manage ongoing customer communications, including email campaigns, webinars, and in-person sessions that educate users on workflows, best practices, and how to maximize product value.
• Leverage digital education resources and self-service tools to increase adoption and improve customer engagement.
• Monitor customer health and engagement metrics, proactively identifying retention risks and supporting execution of churn-save playbooks.
• Support implementation of loyalty and engagement programs that reinforce customer satisfaction and retention.
• Communicate Bamboo Health’s value to customers through reporting, success stories, and ROI-driven messaging.
• Collaborate with internal teams to ensure customer issues are resolved quickly and effectively, escalating where necessary to prevent churn.
• Identify and surface up-sell and cross-sell opportunities through insights gained from customer interactions and engagement data.
• Contribute customer feedback and insights to internal teams (Product, Marketing, Operations) to help improve the customer experience.
• Maintain accurate documentation of customer interactions, retention activities, and outcomes in CRM and related tools.
• Serve as a trusted partner to customers, ensuring they feel supported, informed, and valued throughout their journey with Bamboo Health.
• Continuously build proficiency with AI tools and integrate them into daily work practices to measurably improve productivity, accuracy, and customer experience.

Product Manager

• Learn from senior team members and gain experience in all aspects of product ownership, contributing to the team's success by providing insights and assistance as needed.
• Collaborate with cross-functional teams to define product requirements and features related to data ingestion, storage, and analytics.
• Own the Jira board by refining work into stories with clear acceptance criteria, planning sprints, prioritizing tickets, and grooming the backlog.
• Ensure that work is scheduled effectively and that new features, enhancements, and bug fixes are delivered on time.
• Work closely with engineers and analysts to ensure that data is properly ingested, transformed, and stored in accordance with business needs and requirements.
• Communicate product status, progress, and upcoming releases to stakeholders, executives, and customers.
• Create and maintain product documentation, including user guides and release notes.
• Monitor key product metrics and analytics to identify areas of improvement and make data-driven decisions.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

Product Owner

Full-stack Engineer

• Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions.
• Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes.
• Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues.
• Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing.
• Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently.
• Reduce recurring operational issues through automation, improved tooling, and process improvements.
• Contribute code to improve reliability, observability, scalability, and operational safety.
• Document incidents and standard operating procedures to improve response consistency and team effectiveness.

Senior Software Engineer

Operations

• Support large active implementation projects by maintaining accurate, timely, and complete project data across internal systems and documentation.
• Assist with project tracking, status updates, and reporting to ensure milestones, dependencies, and deliverables are clearly documented.
• Monitor project data for accuracy and consistency, identifying discrepancies or gaps, and escalating issues as appropriate.
• Serve as a point of contact for internal project-related questions and administrative requests, routing items to the appropriate stakeholders.
• Help identify potential risks, delays, or data issues and support project leads in keeping projects on track.
• Perform project coordination and administrative tasks supporting all product implementations.
• Conduct data optimization and administrative refinement within internal tools such as Salesforce, Cloud Coach, and other tracking systems.
• Prepare and maintain implementation documentation, reports, and internal records.
• Support basic reporting and administrative activities related to implementation metrics and operational needs.
• Assist with special projects, ad hoc initiatives, and process improvement efforts within the Delivery organization.
• Collaborate with cross-functional partners to improve documentation standards, workflows, and overall operational efficiency.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).

Delivery Operations Associate

Revenue Operations

• Create and implement a holistic revenue operations strategy that supports Bamboo Health’s goals for market expansion and growth across all segments.
• Partner with marketing to optimize lead generation and nurturing, ensuring pipeline health aligns with strategic objectives.
• Collaborate with sales to streamline processes, improve conversion rates, and shorten sales cycles in high-potential markets.
• Deliver accurate forecasts and actionable insights to leadership, ensuring performance aligns with company goals.
• Work with customer success teams to drive retention strategies, upsell opportunities, and long-term value creation.
• Align marketing, sales, finance, and customer success teams on revenue goals and strategic initiatives.
• Oversee CRM and revenue management tools, ensuring scalability and efficiency.
• Ensure accurate revenue recognition and compliance with regulatory requirements, minimizing revenue leakage.
• Build and mentor a high-performing revenue operations team, fostering a culture of collaboration and innovation.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

VP, Revenue Operations

• Support strategy, planning, and day-to-day operations through project management, research, analysis, and cross-functional coordination
• Collaborate closely with internal partners across Growth, Operations, Finance, Marketing, Revenue Operations, and Technical Project Management, often through dotted-line working relationships
• Conduct research to support outreach and engagement with counties and states
• Track, analyze, and communicate new funding streams, legislative models, and policy programs via presentations, memos, webinars, email, and Slack updates
• Manage and maintain legislative tracking in Quorum, providing regular updates to state teams on key elections, major bills, funding opportunities, and policy impacts
• Coordinate with Marketing to ensure timely, high-quality completion of collateral for legislators and other outreach initiatives
• Support enhancements to pricing methodology and analyze utilization trends for channel partners
• Build and maintain market, utilization, and partner models to inform go-to-market strategies
• Leverage data, analysis, and modern tools (including AI-enabled solutions) to identify patterns, improve reporting, and support more efficient operational and invoicing workflows
• Research and assess new markets and partnership opportunities
• Partner with Operations, Finance, and Revenue Operations to support existing partnerships, including troubleshooting invoicing, reporting, and operational issues
• Coordinate with Technical Project Management to support partnership operations and implementation needs as required