Bamboo Health

Technical Project Manager

• Support the Technical Services team in coordinating and executing healthcare integration projects.
• Assist with software configuration tasks and maintain accurate project documentation across various tools.
• Execute standard operating procedures efficiently and consistently.
• Communicate technical requirements to clients clearly, both through documentation and real-time discussions.
• Monitor automated credentialing processes and resolve any issues or failures.
• Perform scheduled and ad-hoc software configuration changes.
• Collaborate with internal teams and clients to gather requirements and track project progress.
• Monitor project timelines, deliverables, and follow-ups to ensure smooth execution.
• Lead meetings with customers and internal stakeholders to establish or update VPN connectivity.
• Write and execute queries to generate reports for internal stakeholders.
• Participate in internal meetings and document action items, decisions, and next steps.
• Provide technical support to customers, escalating complex issues as needed.
• Identify opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, data parsing).
• Stay curious about emerging AI tools and explore how they can streamline or enhance work within your role.

Technical Project Lead

Account Manager

• Serve as the primary point of contact for assigned provider and payer clients, ensuring all contractual commitments and key enablement factors for Bamboo Bridge engagement and adoption are met
• Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients
• Develop and maintain strong relationships with key provider and payer stakeholders to promote growth and ensure satisfaction
• Track and analyze performance metrics and KPIs to confirm ROI delivery, alignment with strategic goals, and proactively identify opportunities for improvement or expansion
• Lead strategic discussions and advise clients on enhancing behavioral health program effectiveness, positioning Bamboo Bridge as essential to their operations
• Act as an escalation point for internal teams, ensuring timely project delivery and resolution of issues
• Collaborate cross-functionally with Product, Marketing, Operations, and Engineering to deliver scopes of work, change orders, and service enhancement documentation with accuracy and professionalism
• Identify and pursue upsell opportunities in partnership with internal teams to expand program scope or improve service delivery
• Oversee successful contract renewals, extensions, project additions, and other contract modifications
• Provide expert insights to clients on integrating Bamboo Bridge within broader public health initiatives and systems

Account Management Director

QA Engineer

• Partner with engineering leadership and cross-functional teams to uphold the highest standards of quality
• Collaborate with the product team to ensure solutions meet customer needs and deliver an exceptional user experience
• Design, implement, and maintain automated test suites to increase test coverage and efficiency
• Develop comprehensive test plans and strategies to guide quality assurance efforts
• Execute manual and automated testing for new features as well as regression testing prior to releases
• Contribute to long-term quality initiatives by anticipating future product needs and shaping the next generation of Bamboo Health software

Senior QA Engineer

Security Analyst

• Evaluate organizational policies and standards, ensuring that external and internal compliance requirements are met.
• Develop improvements to the compliance program through the use of AI, automation, and optimized processes.
• Work with external auditors and customers as necessary, providing them with required information and assistance.
• Improve efficiency using AI toolsets to respond to customer compliance requests while simultaneously exercising professional judgment to review outputs.
• Assist in policy documentation upkeep and development, ensuring clarity and applicability.
• Work closely with various teams, including IT, Legal, HR, and Operations, ensuring seamless compliance and security integration.
• Monitor and assist with the internal training programs on compliance requirements and best practices.
• Ensure Bamboo Health’s security operations remain aligned with both internal and external compliance requirements, contributing to ongoing internal and external audit reviews.
• Effectively communicate Bamboo Health’s compliance posture to both internal and external stakeholders, offering tangible proof of adherence to policy requirements.
• Partner with the Security Operations team, assisting in incident response, and identifying areas for continuous improvement within the compliance framework.
• Participate in the on-call rotation to address and escalate security incidents as they arise.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Senior Security Compliance Analyst

Customer Support

• Respond to customer product inquiries via telephone or written format via internet-based email or chat sessions
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action
• Document customer information and recurring technical issues to support product quality programs and product development
• Create customer satisfaction, develop Omni Channel outcomes, and contribute insight for informed change
• Participate in committees, special projects and provide feedback to enhance process or improve procedure

Customer Support Specialist

Product Manager

• Develop a deep understanding of Bamboo Health’s products, markets, and customers, with a specific focus on Controlled Substance data.
• Act as the primary product contact for clients, emphasizing reporting deliverables.
• Collaborate with internal and external stakeholders to understand and fulfill reporting needs, balancing external stakeholder voices with Bamboo Health’s strategic initiatives.
• Utilize Jira to create, manage, and track tasks and projects, ensuring timely and efficient progress.
• Create and maintain thorough internal and external product documentation, including user guides and data dictionaries.
• Present draft and final reports to external stakeholders, clearly explaining the decisions and rationale behind them.
• Assist in user acceptance testing (UAT) to ensure features meet defined requirements and standards.
• Provide training and support to users and stakeholders on new product features and functionalities.
• Work with the Product Manager to manage and prioritize the backlog, articulating prioritization factors and highlighting concerns about missed deliverables.
• Dedicate most of your time to scoping and delivering reporting deliverables that align with the product roadmap, strategic direction, and existing SOW.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Product Owner I

• We are actively hiring a full-time Staff QA Engineer who wants to craft something meaningful that will deeply impact people’s lives. Bamboo Health supports customer-facing web-based applications that facilitate care coordination. As Staff QA Engineer, you will validate all tiers of our application and explore new technologies and approaches as we continue to expand our services. You should love to pursue tough problems and are constantly searching for elegant solutions while striving for excellence.
• What You’ll Do:
• Work closely with both platform teams and engineering leadership to ensure the highest standards of quality assurance are met. Collaborate with product managers to ensure customer needs are translated into reliable, high-quality solutions. Contribute to and maintain automated testing suites across multiple services and platforms. Develop and execute comprehensive test plans for new features and regression cycles. Perform testing for both new development and release regressions. Lead efforts to anticipate and plan for the next generation of software products, contributing to long-term QA strategy. Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing). Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

Staff QA Engineer

Support Engineer

• Report to the Help Desk Manager and be part of the Corporate IT team.
• Deliver high-quality customer service and technical support to end users, including guidance, troubleshooting, and proactive technical education across platforms and systems.
• Deploy, maintain, and decommission end-user devices while ensuring accurate tracking of hardware and software assets within the company's inventory systems.
• Provision and manage user and device access to corporate environments, systems, and enterprise applications in accordance with security and compliance standards.
• Configure, support, and troubleshoot enterprise tools and applications to ensure operational stability and user productivity.
• Collaborate with internal teams and external vendors to resolve complex issues, streamline support processes, and assist in the implementation of new technologies and tools.
• Develop and maintain Help Desk documentation, knowledge base content, and standardized support workflows to ensure consistent service delivery and knowledge sharing.
• Continuously adapt support practices, tools, and processes to meet evolving business needs and organizational goals.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Participate in a local team based in Louisville, KY; generally follow Eastern Time business hours with occasional after-hours support as part of a rotating weekly on-call schedule.

Desktop Support Technician

Account Executive

As the State Account Director, you are responsible for directing all retention and growth activities associated with assigned state government client accounts focused on controlled substance solutions and Prescription Monitoring Programs (PDMPs).
Serve as the primary point of contact for assigned state clients, ensuring all contractual commitments related to controlled substances programs are met.
Develop and maintain relationships with key stakeholders at all levels of government, including decision-makers and program directors.
Lead strategic discussions and advise clients on ways to enhance the effectiveness of their controlled substances programs, positioning Bamboo Health’s solutions as essential to their operations.
Identify upsell opportunities and collaborate with internal teams to offer solutions that expand program scope or improve service delivery in the controlled substance space in order to meet an annual sales quota.
Track and analyze performance metrics and KPIs for clients to ensure alignment with strategic goals, and work proactively to identify opportunities for improvement or growth.
Act as an escalation point for internal teams to ensure timely delivery of project commitments and resolve any issues that may arise.
Collaborate with product management, marketing, operations, and engineering teams to deliver scopes of work, change orders, and software enhancement request documentation in a timely, accurate, and professional manner.
Ensure successful contract renewals/extensions, project additions, and other required contract modifications.
Provide expert insights to clients on the integration of controlled substance-related data into broader public health initiatives and systems.