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Behavioral Health Care Navigator
Bamboo HealthBehavioral Health Care Navigator working to improve care access for individuals with mental health conditions. Engaging patients remotely and assisting in navigating behavioral health services.
About the role
Key responsibilities & impact- Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services
- Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care
- Utilize motivational interviewing techniques to understand the individual’s care goals
- Screen for unmet behavioral health, social service and physical health conditions and needs
- Identify clinical needs and triage escalations, providing brief interventions, as necessary
- Identify and address barriers to definitive behavioral health care
- Identify the appropriate level of evidence-based care for the individual, as applicable
- Support navigation of that individual to appropriate care, including behavioral health and/or primary care, as applicable
- Support post-care follow-up
Requirements
What you’ll need- 2+ years of experience working as a Community Health Worker, Social Worker, or other patient-facing customer service healthcare setting; active certification as a Community Health Worker or similar certification or licensed social work highly preferred
- 1-2 years of patient outreach and engagement experience or similar background initiating patient relationships built on trust
- 2+ years of experience working in a metric/quota-driven environment and/or with high-volume targets
- Access to a quiet, HIPAA compliant and internet connected space to perform clinical duties
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, mental health conditions or substance use disorders
- Experience working in fast-paced, rapidly changing work environments
- Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Behavioral Health ScreeningMotivational InterviewingPatient EngagementTriage EscalationEvidence-Based Care Identification
Soft Skills
ResilienceFlexibilityTrust BuildingNavigating Ambiguity
Certifications
Community Health Worker CertificationLicensed Social Work