Senior Revenue Accounting Analyst
Pure Storage
SFDCSQLTableau
Customer Success Manager
Salesforce
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Virginia, Washington
Visit company websiteSalary
💰 $133,400 - $183,500 per year
Job Level
SeniorLead
Tech Stack
SFDCTableauTypeScript
About the role
- Serve as a trusted advisor to organizations with a Signature Success Plan for Tableau
- Help customers achieve strategic objectives and strengthen their technical foundation to realize full value of Tableau
- Build lasting relationships with stakeholders at all levels, from technical teams to executive sponsors
- Anticipate customer needs, remove barriers to adoption, and provide clear guidance on how Tableau can drive impact
- Optimize platform performance, advise on best practices and new features, and prepare customers for release schedules
- Play critical role during key moments: preparing for peak events, troubleshooting technical hurdles, and managing escalations
- Coordinate across Tableau, Salesforce, and partner teams to drive timely resolution and create a unified customer experience
- Orchestrate completion of the Signature Success catalog of services and communicate the value of Signature Success
- Act as advocate during triage and resolution of high severity cases
- Primarily support Department of Defense customers and comply with mission-critical security and compliance requirements
- May require occasional travel to customer sites and some after-hours/weekend coverage depending on customer need
Requirements
- Minimum of 8 years work experience in one or more of: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
- Experience with Tableau products and/or a competing platform (Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo)
- Experience supporting the Department of Defense with familiarity in security, compliance, and mission-critical environments
- Exceptional communication and presentation skills; ability to communicate and influence at all levels including executive and C-level
- Ability to analyze technical concepts and translate them into business terms and map business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms to customers and relay customer needs to internal partners
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams to facilitate resolution or disposition of customer needs or projects
- Ability to be available for occasional travel and after-hour or weekend coverage as needed
- Preferred: Tableau product certifications (Tableau Desktop, Tableau Server)
- Preferred: Knowledge of Salesforce products, and experience working with Enterprise-level customers
