Senior Revenue Accounting Analyst
Pure Storage
SFDCSQLTableau
Customer Success Strategy and Operations Manager
Zendesk
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $113,000 - $169,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDCTableau
About the role
- Support and deliver assigned CX cohorts and projects focusing on customer health, adoption, and value
- Coordinate maintenance of program documentation and provide regular status updates to stakeholders
- Develop actionable frameworks, standards, processes and best practices to enable customer success and growth
- Lead and execute cross functional transformation initiatives to improve customer health, product adoption, customer value realization, retention and growth
- Lead and run recurring cross functional CX delivery excellence programs (global risk programs, regional heal desks, digital success programs, customer journey optimization)
- Implement Best Practices by applying established CX standards, playbooks, and best practices to program delivery for enterprise customers
- Collaborate closely with Zendesk CX and go-to-market colleagues
Requirements
- 5+ years experience in CX/GTM delivery, Strategy & Operations or similar.
- Customer Success, Professional Services, Renewals and Consulting experience is value adding
- Must understand industry best practices in CX service delivery and apply those best practices
- Expertise in customer success concepts: segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes
- Track record in complex, multi-product enterprise technology firms with global go-to-customer operations
- Experience running cross functional change-the-business continuous improvement initiatives and global run-the-business programs
- Financial acumen and ability to do foundational quantitative analysis and forecasting
- Strong interpersonal and influencing skills across multiple organization levels
- Demonstrated experience in data analysis and reporting; translate complex data into streamlined operations
- Proven ability to learn new technology/software and link solutions to customer use cases and product adoption frameworks
- Experience with SFDC, Gainsight, Zendesk, Tableau, Looker, Gong, Clair is preferred
- Bachelor degree in computer science, information sciences & technology, engineering or business is ideal
