Customer Success Representative (Bilingual Portuguese Required)
Veeam Software
SFDC
Named Account Executive - Higher Education
Salesforce
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Oregon, Washington
Visit company websiteSalary
💰 $132,650 - $231,200 per year
Job Level
SeniorLead
Tech Stack
SFDC
About the role
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
- As a Named Account Executive specializing in selling into Higher Education customers you will play a critical role in establishing and nurturing strong relationships with these organizations.
- Cultivate and maintain enduring relationships with Higher Education clients; Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations; Provide regular progress updates to management regarding client accounts; Monitor and report on key performance metrics, including client retention and revenue growth; Maintain a high level of client satisfaction by consistently exceeding expectations; Work collaboratively with internal teams to devise solutions for complex challenges; Address and resolve client issues in a timely and efficient manner; Keep clients informed about new product features, updates, and enhancements relevant to their needs; Identify growth opportunities within existing accounts and work towards expanding Salesforce services; Collaborate closely with clients to formulate customized account strategies; Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery; Stay informed about industry trends, government regulations, and competitive offerings; Develop an in-depth understanding of Salesforce products and solutions; Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement; Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
Requirements
- 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers across the Pacific Northwest.
- Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)
- Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission.
- A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust
- Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue
- Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
