Scaled Customer Success Manager
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Customer Success Manager
Amadeus
full-time
Posted on:
Location: Florida, Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.
- Become the primary point of contact for optimization and usage of Amadeus products and services.
- Gather customer usage data relevant for product development and enhancements.
- Collect and share business process and marketing best practices.
- Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
- Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities.
- Ensure clients see the value of Amadeus products for a seamless renewal contracting process.
- Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products.
- Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.
- Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels.
- Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned
Requirements
- Bachelor’s degree in a related business field or equivalent work experience.
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.
- Prior experience managing and optimizing a portfolio of customers.
- Demonstrated experience managing a portfolio of accounts and achieving financial goals.
- Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry.
- Skills: Computing: Proficiency with MS PowerPoint, Word, Excel, and Outlook. Knowledge of Salesforce.com preferred.
- Language: Proficiency in English.
- Specific Knowledge: Revenue Management skills are a plus.
- Other: Ability to complete multiple tasks concurrently and deliver results under pressure. Detail-oriented with a bias toward action (project management experience preferred). Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams. Excellent analytical, problem-solving, and troubleshooting skills – able to define problems, collect data, establish facts, and draw conclusions. Strong business and people skills, including planning, presentation, sales, and business acumen. Effective communication skills; able to interface with all levels and departments on a formal, informal, written, and verbal basis. Self-motivated, goal-oriented, and able to work in a team environment
