Amadeus

Communications

• Lead external communications for the DACH region, acting as the primary contact for media inquiries, spokesperson preparation, and interview coordination.
• Draft, adapt, translate, and publish press releases, including uploading and distributing them on the Amadeus website.
• Develop and execute regional communications strategies, including localizing global campaigns and programs across Amadeus business units.
• Produce market-relevant content and support visibility at key industry events, including trade shows and association conferences.
• Coordinate crisis communication activities for DACH in close collaboration with product and global teams.

Corporate Communications Manager – DACH

Account Executive

• Prospect airports and immigration authorities for promoting and selling operational and passenger processing solutions and/or Border Control solutions.
• Undertake aggressive growth on Passenger, Baggage and/or Border Control Solutions, whereas selling and promoting operational and customer processing portfolio.
• Develop strong relationships with customers, connect with key business executives and stakeholders and preparing sales reports.
• Answer client queries and identify new business opportunities among existing customers.
• Liaise with cross-functional internal teams (including Customer Service/Support, Airport Delivery Managers, and Product Development departments) to improve the entire customer experience.
• Collaborate with the sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services over the long term.
• Focus on developing new business for existing and prospecting customers in the North America region, with possibility to extend to others in Latam depending on the type of opportunity.
• Build and maintain strong, long-lasting client relationships
• Assist in negotiating contracts and agreements; observe internal procedures on salesforce, bid management, compliance rules
• Forecast and track key accounts metrics i.e.. Reports, sales forecasts, account status, etc.
• Keep an accurate and up to date set of records about accounts, contacts, leads, opportunities within SalesForce platform
• Perform other duties as requested or assigned

Sales and Account Executive – Airports and Borders

Product Manager

• Own and communicate the product vision and roadmap for AppCenter and its portfolio of applications
• Align customer needs, operational efficiency, and platform modernization priorities
• Define clear value propositions and success outcomes to drive adoption and long‑term scalability
• Serve as the single owner of the product backlog, priorities, and acceptance criteria
• Translate roadmap themes into epics, features, and user stories aligned with a web‑based, API‑first architecture
• Partner with engineering to deliver incremental, independent releases
• Support beta programs, phased rollouts, and production launches
• Release management
• Collaborate across engineering, customers, and delivery teams
• Elicit, analyze, and document functional and non‑functional requirements
• Ensure traceability from customer needs through delivered capabilities
• Incorporate feedback from customers, account teams, training, and support into backlog refinement
• Contribute to release notes, user documentation, and enablement materials
• Drive customer adoption and migration from legacy applications to AppCenter
• Support deployment strategies aligned with customer upgrade cycles
• Track adoption progress, parity gaps, and legacy sunset readiness

Manager

• Lead bid qualification & governance: Lead structured bid / no-bid assessments for airline RFPs, RFIs and RFQs; Evaluate opportunities against strategic alignment, solution and asset readiness, delivery feasibility and risk, commercial attractiveness and margin expectations; Challenge scope, assumptions and timelines where required; Prepare clear, concise recommendations for management decision-making; Ensure bid decisions are documented, consistent and aligned with Amadeus strategy.
• Lead end-to-end bid management: Own and orchestrate the full bid lifecycle from kick-off to submission; Define bid plans, timelines, roles and milestones; Ensure compliance with customer requirements and internal policies; Coordinate inputs from Sales, Pre-Sales, Product, Finance, Legal and Delivery; Drive internal reviews and approvals.
• Value proposition and win strategy: Support Sales and Pre-Sales in defining bid win strategies; Ensure responses clearly articulate customer value, differentiation and outcomes; Optimize bid content to maximize evaluation scoring and customer perception.
• Commercial & risk awareness: Partner with Finance and Sales to review commercial assumptions and risks; Identify and flag margin, delivery and contractual risks early; Ensure commercial commitments are realistic and defensible.
• Continuous improvement: Maintain bid templates, standards and best practices; Capture lessons learned and win/loss insights; Continuously improve RFP tooling, bid efficiency and effectiveness.

Bid Manager

Customer Success Manager

• Own a portfolio of enterprise customers across the US market
• Lead onboarding coordination and ensure seamless transition from Sales to Customer Success
• Develop and execute customer success plans aligned to client objectives and KPIs
• Conduct regular business reviews (QBRs / EBRs) with executive stakeholders
• Monitor health metrics, adoption trends, and usage data to proactively mitigate risk
• Drive product adoption across traveler populations, travel managers, and administrators
• Identify opportunities to optimize workflows, automation, AI capabilities, and integrations
• Ensure customers realize time-to-value and ROI aligned to contractual objectives
• Support change management initiatives during rollouts and program expansions
• Promote best practices across booking, servicing, expense integration, and reporting
• Drive renewal strategy in partnership with Account Executives
• Identify and develop expansion opportunities including additional modules, markets, or services
• Protect ARR through proactive engagement and executive alignment
• Manage commercial risk signals and coordinate mitigation strategies internally
• Partner with Sales to support upsell and cross-sell opportunities
• Provide structured customer feedback to Product to influence roadmap priorities
• Coordinate with Support and Professional Services to ensure timely issue resolution
• Collaborate with TMC partners to ensure operational alignment
• Act as customer advocate internally within Amadeus
• Maintain deep understanding of the North American managed travel ecosystem
• Stay current on corporate travel trends, compliance considerations, AI innovation, and distribution evolution
• Represent Cytric at industry events and customer forums as needed

Manager, Customer Success Management

Sales

• Strategic Account Ownership & Commercial Leadership: Hold overall executive accountability for the performance, growth, and long‑term value of multiple global accounts within the assigned portfolio. Act as the primary headquarters‑level point of contact, with full responsibility for commercial governance, including approvals, dispute resolution, and executive‑level quarterly business reviews. Lead and influence senior internal and external stakeholders, ensuring alignment between customer priorities and the unit’s strategic objectives. Establish trusted‑advisor relationships with C‑level and senior customer decision‑makers, strengthening long‑term partnerships and strategic influence.
• Growth, Value Creation & Customer Strategy: Drive revenue growth and account expansion through tailored, account‑specific strategies that increase total global account value. Align company goals with customer business objectives by deeply understanding account strategy, corporate buying cycles, and key influencers and decision‑makers. Position the organization as a strategic partner rather than a transactional supplier, supporting long‑term retention and value creation. Align internal teams and leadership around a single, coherent global customer strategy, ensuring consistency across regions and functions.
• Commercial Execution & Deal Accountability: Lead negotiations on proposals, statements of work, and service agreements, exercising strong commercial judgement and deal‑making capability. Remain accountable (with support from the Global Account Manager and specialist roles) for proposal quality, solution positioning, and commercial outcomes, adapting involvement based on region and customer profile.
• Sales Planning: Define and own the client‑specific global account plan, ensuring it drives business growth, prioritization, and execution in line with unit objectives.
• Governance, Scale & Cross‑Regional Execution: Work with regional teams to execute the global sales strategy, cascading opportunities from global contracts to Regional Coordinators for Global Accounts. Ensure effective handover to Operations for delivery of products and services committed under global contracts. Coordinate with Customer Success Management to support adoption, retention, and value realization at local level. Support and enable local teams to accelerate strategic initiatives, retain long‑term value, and ensure alignment between global strategy and regional execution.
• Team management & talent development: Lead and develop a high-performing team that delivers the unit’s vision and strategy, drives sustainable growth and long-term plan objectives, ensures strong performance management and talent retention, evolves organizational capabilities, and represents the Hospitality unit externally.

VP, Sales – Global Accounts

Product Adoption Specialist

• Account management: Build and maintain strong, long-term, trust-based relationships with existing customers and key stakeholders
• From signature to go-live: Drive the customer ramp up and integration in a context of low maturity in a new business vertical, where we need to ensure that our product will be implemented in a successful manner, in order to drive early bookings
• Adoption and Performance: Lead initiatives to increase product adoption, track KPIs and identify areas for continuous improvement
• Customer insights and engagement: Serve as the primary point of contact and trusted advisor, ensuring customer priorities are addressed while monitoring satisfaction, adoption, and performance to identify risks and growth opportunities
• Cross-Functional collaboration: Collaborate closely with Travel Unit and Hospitality teams to identify and prioritize opportunities
• Support the sales team during and after initial prospect engagements by participating in discovery meetings and workshops to understand customer needs, technical requirements, and business value
• Support sales teams and contribute to proposals, RFPs, and delivery plans in collaboration with internal teams.
• Product Mastery: Act as a bridge between sales and delivery teams, ensuring solutions meet customer expectations and maximize account value
• Collaborate with Product Management and R&D to provide structured customer feedback and influence roadmap
• Reporting: Proactively manage the sales pipeline using CRM tools up-to-date pipeline data (sales stages, expected close dates, forecasts)

Account & Adoption Manager

Financial Planning and Analysis

• Lead and improve annual strategic and commercial planning across Travel Unit Verticals;
• Turn Business Line strategy into clear Revenue Growth and Commercial Plans;
• Ensure Business Lines and Commercial teams are aligned on inputs, targets, and timelines;
• Define and manage planning processes, calendars, and key milestones;
• Create consistent planning and performance materials across all Verticals;
• Improve performance review processes and governance meetings;
• Align performance review timing with Travel Unit and regional forums;
• Manage performance review and reporting calendars and communications;
• Ensure key KPIs and business insights are included in performance reviews;
• Improve efficiency, consistency, and quality of performance reporting;
• Create shared templates and reporting standards across Verticals;
• Help build and maintain a single, reliable source of planning and performance data;
• Encourage the use of AI and advanced analytics in planning and performance;
• Work closely with Growth Acceleration teams, Regions, and VP Offices.

Strategic Planning – Performance Manager

Security Engineer

• Support Amadeus’ security awareness program by helping colleagues understand cybersecurity risks and adopt safer practices.
• Maintain and update the security awareness intranet community.
• Share security awareness content globally on Viva Engage using posts and infographics.
• Support the security awareness ambassador program by gathering feedback and contributing to continuous improvements.
• Create training content and phishing simulations using KnowBe4, and review results.
• Collect, analyze, and interpret data related to security awareness initiatives.
• Assess campaign effectiveness using data insights and participant feedback.
• Build dashboards and reports using Microsoft 365 tools.
• Support the preparation of presentations, videos, and live security awareness events.

Information Security Awareness Specialist

QA Engineer

• As a Quality Assurance Engineer at Amadeus reservation, you´ll be responsible for ensuring that the reservation related products meet the highest standards of quality and reliability.
• This involves designing and implementing testing procedures, analyzing test results, and working with development teams to identify and resolve issues.
• The role requires a strong understanding of software development processes, as well as the ability to work collaboratively with cross-functional teams.
• Quality Assurance Engineers play a critical role in ensuring that Amadeus delivers products that meet the needs and expectations of its customers.
• Test strategy: Attend to specification/architecture reviews (also on customer specification reviews when applicable), and provide feedback along with any potential impact, risk, issue, or missed gap based on experience.
• Define test strategy and test plan containing test cases (functional and non-functional), ensure traceability with specifications and customer requirements.
• Ensure compliance of test strategy with CI/CD guidelines, Green IT guidelines and all quality guidelines (SDL, STDL), QA best practices/standards from the industry (ISTQB..).
• Test Expertise: Design test cases and write test case scripts, prepare test environment, test data, and execute test cases, provide sign-off (go/no-go) on tested features based on defined exit criteria.
• Test automation: Assess the necessity to automate a subset of (or all) test scripts, use test automation framework and contribute to its improvement.
• Defect management: Open defects for software or documentation, assign a relevant level of severity based on the importance of the issue and provide relevant investigation and information in order to fix defects, document software defects, check defect fix, and give go/no-go for the load of production defects.
• Monitor applications and product health.
• Reporting: Report and communicate on test activities to the line organization, software developers, and product definition analysts, provide visibility on testing campaigns/milestones to all stakeholders.
• Quality assurance ambassador: Show accountability for the project, product, or release quality control.
• Technicity: Efficiently use QA tooling stack and frameworks, be proactive about any issue/change that is likely to affect your QA peer's daily job.
• Continuous and sustainable improvement: Participate in the understanding, measurement, and reduction of the environmental impact of the tested applications and associated QA activities.

Quality Assurance Engineer

• The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations (CMO) Operational Relationship Governance team.
• The role ensures an e2e exceptional customer service experience in the area of Customer Care.
• The incumbent leverages data and insights to drive meaningful operational relationship improvements, monitoring service performance & driving service and process improvements, working in close collaboration with other operations units and the commercial teams, while serving as a subject matter expert directly with the customer.
• Collaborating as part of a team to ensure a clear customer care interface for select strategic accounts, ensuring operational teams deliver against agreed service levels.
• Support/Lead regular service reviews and follow‑up.
• Escalation point for complex or critical service‑related issues.
• Drive service promotion and customer adoption of digital processes.
• Own and maintain the personalized Service Handbook for assigned customer.
• Identify and lead targeted service optimization initiatives.
• Collaborate with operational units for backlog monitoring and performance tracking.
• Conduct in‑depth trend analyses and lead proactive mitigation plans.

Service Account Executive

Analyst

• Responsible for key processes in financial planning, forecasting, and reporting for a business unit
• Provide financial information, analysis, planning, follow-up and reporting services to internal clients (line and project managers)
• Provides guidelines for budget planning
• Prepares, analyze, review and consolidate plans such as LTP, Budget, Forecasts, quarterly estimates, Resources & Production
• Follow-up budgets and produce monthly reports for internal clients and corporate finance
• Support other finance teams by providing information or validation of figures
• Creating Power BI fixed costs reports for end-users
• support fixed costs teams, monitoring monthly headcount, participating in training for CCOP end-users, timely delivery of product cycle reports and, quarterly business reviews.

Controlling Analyst

General Counsel

• Ensure necessary outcomes are achieved. (e.g., timely preparation and certification of Affirmative Action Plan, EEO-1 reporting, Veterans and Pay Data Reporting, inclusive of all mandated state reporting requirements).
• Ensure Compliance with law and draft and negotiate employment-related agreements: Stay current with changes in employment laws and regulations throughout the Americas and ensure compliance with those laws and regulations.
• Conduct legal research and analysis on complex employment law issues and provide recommendations based on findings.
• Draft, review, and negotiate employment and benefit-related agreements, including executive employment agreements and severance agreements.
• Draft updates of Employment Handbooks in US and Canada, and collaborate on updating handbooks throughout LATAM.
• Manage employment-related litigation and administrative proceedings: Represent the company in employment-related litigation, arbitration, and administrative proceedings throughout the Americas.
• Supervise outside labor and employment counsel throughout the Americas.
• Manage discovery process.
• Manage responses to inquiries by state, federal and local administrative agencies (including agencies throughout the Americas).
• Manage and coordinate Company's response to inquiries and investigations by the Department of Labor, EEOC, or other state or federal agencies, including agencies throughout the Americas.
• Review and respond to claims and demand letters, primarily employee or commercial real estate related.

Manager, Legal Counsel – Employment Compliance

Account Manager

• Promote growth of Amadeus’ Seamless Travel, Airport Operations, and Border Control portfolio across North America.
• Shape the regional commercial strategy, drive multi-year pipeline creation, and close high-impact opportunities.
• Maintain a broad understanding of the North American travel ecosystem, regulatory environment, and competitive dynamics.
• Execute operational leadership translating strategy into action plans and ensure disciplined execution across prospecting, qualification, and closing.
• Operate independently within management direction; coordinate cross-functional pursuit teams.
• Co-own the long-term commercial plan for key accounts, including sales forecasts and prioritization.
• Identify, qualify, and develop new opportunities with senior and C-suite decision makers.
• Lead discovery to define customer business outcomes and align Amadeus capabilities to measurable value.
• Orchestrate RFP/RFI qualification, bid strategy, drive governance through gate decisions and lead negotiations to closure.

Manager, Sales and Account Management – Airports and Borders

• Responsible for generating new business by prospecting potential clients
• Communicate with the appropriate Director of Sales regarding prospects
• Respond to inbound leads generated through external marketing efforts
• Spend approximately 75% of time making outbound phone calls to prospective customers