Amadeus

Account Executive

• Lead the customer interaction on all service-related issues and orchestrate actions within Amadeus to ensure they are addressed with speed and efficiency.
• Oversee incidents holistically for respective customers and drive improvement in collaboration with customers and Regional Delivery teams.
• Participate in customer service review meetings and present operational status.
• Complement Service Transition with customer-specific knowledge.
• Act as the voice of the customer and provide feedback to internal teams on how to better serve our customers.
• Manage customer escalations effectively and ensure timely resolution.
• Maintain end-to-end understanding of customer landscape and solutions.
• Understand customer business strategy and align service delivery accordingly.
• Collaborate with global support teams and stakeholders across APAC to ensure seamless service.
• Drive continuous improvement initiatives for operational excellence and customer satisfaction.
• Ensure inclusive and transparent communication with all stakeholders.

Service Account Executive

Product Manager

• Senior Product Manager working on the iHotelier Central Reservation System (CRS), a core platform supporting hotel reservations, availability, rates, inventory and distribution.
• Own a defined end-to-end product scope within the CRS, spanning configuration-heavy, rules-driven, and integration-focused capabilities.
• Act as a product-level subject-matter expert for assigned CRS and distribution capabilities, understanding how they support hotel business processes
• Contribute to the definition and execution of product strategy and roadmap aligned with business objectives and long-term vision
• Lead customer and market research to identify opportunities, validate needs, and inform product direction
• Translate customer, operational, and commercial needs into clear problem statements, business outcomes, and high-level requirements, partnering with Product Owners to break these down into detailed user stories and delivery plans
• Partner closely with Engineering to shape solutions, assess feasibility, and ensure scalable, high-quality delivery, while Product Owners drive day-to-day execution
• Engage with internal stakeholders and customers to assess impact and prioritize work based on value and operational considerations
• Monitor market and competitive trends within hospitality distribution and reservation systems to inform product decisions
• Support product launches and adoption in collaboration with Operations, Customer Service, and Go-To-Market teams
• Ensure delivered solutions meet user needs, quality expectations, and product readiness standards

Senior Product Management Specialist

Manager

• Lead the successful execution of customer projects and programs.
• Maintain oversight of delivery health across all active projects.
• Ensure active financial management of projects.
• Build and maintain strong relationships with customers and internal partners.
• Implement and enforce delivery standards, governance frameworks, and best practices.
• Contribute to process improvement initiatives.

Manager, Delivery Management – Delivery Lead

Customer Success Manager

• Cultivate relationships with stakeholders across regions and product lines to achieve retention goals and support renewals.
• Act as the primary global Customer Success contact, guiding clients on product optimisation and usage.
• Drive product adoption, proactively identify risks, and ensure continued value and satisfaction for assigned accounts.
• Collaborate with Regional Vice Presidents and Directors of Sales to increase Amadeus Hospitality’s penetration and revenue via upsell and cross-sell opportunities.
• Coordinate with internal teams for seamless renewals, contract compliance, and conflict resolution.
• Assess customer satisfaction, collect usage data, and share best practices to support product development and improvement.
• Participate in customer projects, global campaigns, and strategic initiatives to drive adoption and retention.
• Prepare value-driven materials for client business reviews, leveraging insights on bookings, profiles, competition, and marketing performance.
• Take ownership of enterprise accounts, ensuring strong relationship management and global alignment with Customer Success teams.

Principal Customer Success Manager – Global Strategic Accounts

Sales

• Demonstrates advanced expertise in Sales and Catering Software, especially Delphi, and understands its impact on the hospitality industry.
• Effectively communicates the software’s value to hospitality professionals.
• Influences decisions within their scope of work, anticipates dependencies and outcomes in complex situations, contributes to cross-functional projects, and recommends process improvements.
• Takes ownership of both personal and team commitments.
• Operates independently according to plans set by their manager, seeking guidance only for the most complex issues.
• Collaborates with the Director of Sales to prepare long-term sales forecasts and develop solutions based on customer feedback.
• Builds and nurtures relationships with top-level executives to identify and qualify new business opportunities.
• Assesses customer needs and prepares tailored business proposals.
• Coordinates and participates in RFP/RFI responses and manages follow-up activities.
• Promotes and sells products, services, and solutions through direct engagement, events, and roadshows.
• Delivers sales presentations to senior management and demonstrates products.
• Conducts demonstrations of all Sales & Catering solutions.
• Partners with the Director of Sales to determine optimal solutions for customers and timing for sales opportunities.
• Manages negotiations through to closure.
• Maintains awareness of market trends and competitive intelligence.
• Receives guidance as needed and continues to develop higher-level skills and expertise in their area of specialization.

Regional Sales Manager

• Empower customers to unlock the most value of Amadeus solutions for a higher return on their investment
• Promote early adoption and best usage of Amadeus products to derive maximum value for the customer
• Enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction.
• Partner with the customer to maximize adoption and ensure they get all necessary assistance to quickly achieve desired business outcomes
• Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption
• Advocate for customer internally through prioritization process with Product Management
• Regularly and proactively check in with customers to gather feedback and increase satisfaction scores (e.g., NPS)

Vice President

• Provide expert guidance to manage strategic programs for the Americas region; work in collaboration with Strategy, RevOps, Americas leaders and other VPO members to ensure effective management and reporting of strategic programs and initiatives.
• Have a broad understanding of the business across customer verticals and leverage that knowledge to ensure effective management of strategic programs and to recommend solutions/best practices and otherwise influence the Americas region strategy.
• Take ownership of specific strategic projects/programs for the Americas region.
• Translate the strategy of the activity into a concrete action plan, setting and monitoring targets for the team.
• Work independently, based on management directions.
• May coordinate functional teams or projects and serves as a best practices/quality resource.
• Serve as co-program owner with Strategy team for the 5-year Growth Ambition and Strategy for the verticals - including ongoing updates, refinement and scorecard tracking.
• Quarterly Strategic Initiative Review preparation (ensure high quality, objective scorecard evaluation).
• Month Performance Review coordination/support (RevOps leads).
• Coordinate region participation in annual Relationship survey.
• Serve as liaison with RevOps for Segmentation exercises.
• Support for strategic customer meetings and events, including leader briefing packs (customer profiles, key issues, hot button items, etc.).

VPO – Manager, Airlines, Airports and Strategic Programs

Executive Assistant

• Provide secretarial and general administrative support to the assigned executive (VP, EVP, SVP) exercising confidentiality, tact and diplomacy.
• Handle Executive’s agenda and ensure that he/she is always attainable and that all pertinent issues are dealt within a timely fashion.
• Greet, and accompany visitors, guests, high-level contacts and newcomers.
• Receive, screen and direct incoming calls, mail and e-mail.
• Prepare correspondence, reports, presentations, agendas, minutes, status reports, etc.; Compile and maintain data (including confidential) for reports and filing.
• Coordinate meeting arrangements, and tracks expenses.
• Arrange business travel and follow-up.
• Approve standard demands / requests within delegated authorities.
• Maintain project and administrative files.
• Check that the office set up is appropriate and that office equipment is properly configured, installed and maintained.
• Maintain necessary office supplies for supervisor/group supported.
• Handle specific projects related to the activities of the executive.

Senior Executive Assistant

Director

• Implementing Sales & Account Management strategy for North Asia.
• Leading a team of Sales & Account Executives managing existing and new customer accounts.
• Achieving revenue growth and ensuring customer satisfaction.
• Drive and schedule pre-sales efforts.
• Develop account development plans and support upsell/cross-sell efforts.
• Mentor a team to achieve excellence in customer engagement.
• Organizing account strategy meetings and opportunity reviews with internal teams.

Regional Director – North Asia, Airport & Border Authority

• Proactively prospect and generate new leads, driving sales efforts with a strong focus on closing deals confidently and effectively.
• Represent and sell our solutions on conferences and customer events.
• Fostering and acquiring new client relationships.
• Work closely with various departments such as Marketing, Pre-Sales, and IT to achieve common goals.
• Ensure a smoother and more personalized travel & expense experience for our clients through co-development and co-innovation with partners.

Sales Manager

• Own the End-to-End process, ensuring regular evolution according to best practices, internal/external needs and business priorities
• Coordination and decision-making role with other Finance and non-Finance related processes / strategic initiatives concerning Contract Fulfilment & Billing
• Act as the senior process domain expert, providing strategic direction and communicating as needed with the user’s community
• Participate in the validation and approval process for process related KPIs and SLAs together with the Finance Directors and relevant stakeholders where applicable
• Support the Finance strategy and operational excellence by participating in strategic decisions regarding the scope of activities, outsourcing of tasks, system evolution and identification of improvement / simplification opportunities
• Monitor the process application in Amadeus companies and its efficiency through regular KPIs and SLAs, and follow up the benefits realization, aligning the processes with the strategic objectives
• Monitor adherence of operations both to Template & Support processes
• Follow-up and maintain the Bluebooks updated, as well as any other relevant process related and functional documentation
• Make sure that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/share points
• Responsible to validate and maintain all subprocess documentation updated
• Ensure that any changes in processes are reflected in the necessary documentation including the communication to the Operations teams
• Manage dependencies of documents with other subprocesses of the E2E process or other E2E processes
• Arbitrate over improvement opportunities identified by the Operations teams that affect the processes acting as a center of the Demand management process and taking them to the Design Authority as arbitration body
• Ensure roll-in of Template enhancements is communicated worldwide timely to all the impacted stakeholders
• Serve as the entry point for the Business, especially with regards to queries, renegotiations or new contractual conditions for strategic customers impacting Contract Fulfilment & Billing
• Oversee and approve all deal desk / BID no BID / Non-Standard billing request & Product enhancement requests
• Serve as the point of contact between the Application Owners (AOs) and/or the Design Authorities
• Take an active part in the GPO community knowledge sharing and participate in external technical/functional groups to remain up to date with best practices
• Maintain a close relation with AOs to remain updated with systems’ evolution and ensure testing processes are carried out
• Member of the post-migration Design Authority committee that governs/ arbitrates the overall Finance processes evolution and related resources / costs.
• Member of the monthly Operations team performance reporting meeting (if applicable)

Director, Hospitality Contract Fulfillment – Global Process Owner

• Cultivate a high-performance culture through coaching, mentoring, and professional development
• Design and implement strategic initiatives to accelerate adoption and maximize the value of Amadeus solutions
• Establish clear performance goals and monitor key success metrics including customer satisfaction, product usage, Salesforce engagement, and revenue growth
• Provide guidance and coaching to team members to secure established sales goals for Amadeus Hospitality product lines
• Foster cross-functional collaboration to align efforts and enhance the customer experience
• Provide hands-on support in strategic consultations, renewals, and expansion opportunities
• Guide team members in developing soft skills such as active listening, storytelling, and consultative selling
• Champion change management and lead the team through evolving business landscapes with agility and resilience
• Empower customers to realize the full potential of Amadeus solutions, driving ROI and long-term success
• Support the team in articulating the Amadeus value proposition through impactful presentations and value-based selling
• Promote proactive engagement by understanding customer goals, challenges, and constraints
• Ensure seamless post-sales experiences including implementation, adoption, and ongoing support
• Drive account growth through strategic upselling and renewal planning
• Serve as a senior escalation point for complex customer issues, ensuring timely and effective resolution
• Embed customer feedback into internal processes to foster a customer-centric culture
• Represent Amadeus in high-level client engagements

Manager, Customer Success

QA Engineer

• Lead quality assurance efforts in projects and products
• Oversee test activities, including the execution of brush tests
• Drive preventive and corrective actions to maintain software quality and reliability
• Collaborate with cross-functional teams to streamline execution

Principal QA Engineer

Data Analyst

• Design and lead the long-term analytics strategy across all guest-facing hospitality products, ensuring alignment with business goals, KPIs, and client needs;
• Guide and support the analytics function, mentor the Senior Product Analyst (dotted-line reporting), and lead collaboration with external analytics vendors and consultants;
• Work closely with product, UX, development, marketing, and go-to-market teams to embed analytics into the product lifecycle and support Operations;
• Support high-end clients and client-facing teams with advanced analytics implementations, campaign tracking, and strategic measurement guidance;
• Ensure analytics practices are scalable, privacy-compliant, and aligned with legal, regulatory, and internal standards;
• Generate actionable insights, establish regular reporting and case study processes, and support product and UX decisions through data;
• Promote a data-informed mindset across the organization by sharing best practices and success stories, and enabling teams to confidently use analytics.

Product Analytics Manager

Full-stack Engineer

• Work on Flight management system configuration for airlines ground handled on Amadeus Flight Management.
• Project Manage implementation of new customers onto Flight Management software and other products.
• Assist airlines in the configuration of the DBM to enhance use of Flight Management.
• Support the business in all aspects of Flight Safety.
• Collaborate with team members to enhance productivity and flight safety.
• Provide consultancy services to airline and aviation industry clients.
• Partner with Research and Development (R&D) teams to design and test new system features for safety and compliance.
• Support sales engagements with prospective customers.