Amadeus

Full-stack Engineer

• Build and operate the services, APIs, and integration layers that enable AI Assistants to deliver end-to-end travel experiences.
• Write clear specifications, work alongside AI coding agents to generate implementations, and apply rigorous review and testing to ship systems that are production-ready, secure, and performant.
• Collaborate closely with architects on system design and technical direction, and with product and design on experience requirements.
• Deliver quickly through a disciplined, traceable workflow.
• Instrument systems for observability, telemetry, and continuous validation.
• Partner with product and design to translate travel experience requirements into feasible technical designs.
• Collaborate with Amadeus platform teams to integrate the content and APIs that power the travel experience, and help turn proven work into reusable capabilities.

Software Development Engineer, AI Assistant Team

Consultant

• Identify and qualify target accounts, supporting Sales Executives with strategic outreach and customer engagement
• Build and maintain a healthy pipeline of new business opportunities aligned with agreed sales target
• Collaborate with Sales Executives to prioritize opportunities and align on account strategy across your territory
• Deliver clear, engaging product presentations and tailored demonstrations that address customer needs
• Utilize marketing and GTM content to effectively communicate the value of Amadeus solutions
• Act as a subject matter expert, providing deep product knowledge and guiding customers through solution capabilities
• Collaborate with internal stakeholders (Sales, Product, Customer Success) to advance opportunities and close deals
• Support renewals for existing customers, proactively addressing risk accounts and participating in RFP processes where required

Technical Solution Consultant – On Property Solutions, Hospitality

Engineer

• Respond to customer enquiries and system alerts related to passenger self-service solutions through multiple support channels.
• Manage incidents from acknowledgement through resolution, following agreed Service Level Agreements (SLAs) and support processes.
• Investigate incidents and alerts using monitoring tools, logs, and remote access technologies, collaborating with other teams as needed.
• Support problem management activities by identifying recurring issues, contributing to root cause analysis, and maintaining accurate records.
• Provide on-site support when required, including scheduled maintenance, basic equipment repairs, and accurate completion of maintenance documentation.
• Collaborate effectively with team members and cross-functional partners through clear communication, accountability, and constructive contribution toward shared objectives.

Product Support Associate Engineer

• Lead the technical delivery of large‑scale implementation projects, including planning, installation, configuration, testing, and go‑live activities, in collaboration with the Project Manager.
• Coordinate and drive resolution of technical issues end‑to‑end, providing timely updates, recommendations, and status reporting to internal teams and customer stakeholders.
• Work directly with customers on upgrades, installations, architecture discussions, and technical decision‑making, including participation in pre‑sales presentations when required.
• Support and facilitate customer testing phases such as Airline Acceptance Testing, User Acceptance Testing (UAT), System Integration Testing (SIT), and Operational Readiness and Airport Transfer (ORAT).
• Collaborate across the Software Development Life Cycle (SDLC) with Business Analysts, Quality Assurance (QA), Operations, and Customer Service teams to ensure quality, continuity, and customer satisfaction.

Implementation Principal Engineer

Digital Marketing

• Develop and implement media plans by researching target audiences and recommending appropriate channels and budget allocations.
• Recommend new products and identify opportunities to expand budgets with existing clients.
• Monitor industry trends, competitors, and client landscapes to assess potential impacts.
• Collaborate with Strategists to create engaging ad copy and keyword lists for client approval.
• Coordinate campaign setup, tracking workflows, and timely launch of new and renewal campaigns.

Digital Marketing Performance Analyst – Hospitality

People Operations

• Serve as a primary contact at local level for employee relations issues.
• Foster a positive work environment by resolving conflicts, addressing grievances, and ensuring fair treatment.
• Manage the employee journey and providing a harmonized employee experience aimed at increasing employee engagement.
• Act - in conjunction with Global BPs - as P&C consultant to management at local level on all things related to P&C.
• Run critical P&C operational activities - employee services, employee consultation, re-organizations and changes, promotions, disciplinary actions, P&C systems maintenance, etc.
• Partner with the group Centers of Excellence to deploy global P&C initiatives and to analyze people and organizational metrics.
• Champion and execute inclusion and belonging initiatives at local level to cultivate an inclusive culture.
• Execute the implementation of People & Culture strategies and initiatives that align with the business strategy.
• Develop, maintain and role model a culture that is open to change and innovation, and supports collaboration, respect and accountability.
• Assist the senior leadership team to build an empowering workplace through effective performance management and feedback, coaching and support.
• Manage employee performance and salary review process.
• Be an active participant in industry related conferences and educational opportunities and grow industry networks on a professional level.
• Ensure studio is compliant on all levels of OH&S, IR and ER policies.
• Create, update, maintain and improve on studio’s HR related policies.
• Act as the main contact for People & HR related matters.
• Partner with senior leadership team to implement strategies for employee engagement and retention.

People Partner, Principal Specialist

Manager

• Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
• Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
• Adhere to ITIL-based service management best practices for assigned customers.
• Ensure cost efficiency and contribute to the financial oversight for services delivered to customers.
• Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans.
• Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams.
• Develop and implement regular service reviews with customers.
• Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership.
• Contribute to resource planning, budgeting, and policy definition based on business and customer needs.
• Work with a high level of autonomy, based on management directions.
• Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region.
• Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively.
• Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals.
• Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams.
• Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings.
• Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands.
• Continuously assess service risks and proactively manage or escalate as appropriate.
• Collaborate with finance and operations to support accurate and timely invoicing for all delivered services.