Amadeus

QA Engineer

• Be a practical Technical Manager who supports and develops an effective QA team that meets agreed goals and delivers continuous improvements.
• Communicate progress on operations and programs across all levels and stakeholders.
• Stay current with tools and trends in software testing, including leveraging Artificial Intelligence (AI) to optimize testing efficiency.
• Collaborate across teams and locations to ensure smooth delivery for customers, proactively communicating risks.
• Guide the development and implementation of testing tools and frameworks to support effective testing.

Senior Manager – QA

• Ensure timely and accurate preparation and filing of tax forms (CIT, GST/VAT,...)
• Monitor tax compliance duties to improve efficiency in tax cash collections
• Actively collaborate with the Legal Tax Department during tax audits
• Provide initial advisory to other departments on new legislation impacts
• Prepare tax cash paid forecast and Total Tax Contribution information to Group Treasury
• Manage tax entries (e.g. corporate income tax, VAT/GST,..)
• Reconcile from IFRS to Local GAAP
• Identify improvements in tax processes based on updated tax legislation

Senior Tax Legal Specialist

Implementation Specialist

• Participate in ensuring that Flight Safety is at the forefront of our delivery.
• Perform Airline Weight and Balance engineering (AHM565/X565) data analysis.
• Support Departure Control System (DCS) data configuration for engineering, seating & business related data.
• Perform tests to validate aircraft Weight & Balance data.
• Present training material to internal and external customers.
• Assist in the maintenance of training material.
• Perform administration of training delivery.
• Work with team members to continuously improve efficiency, productivity and Flight Safety.
• Deliver consultancy services to airline and other industry customers.
• Work with R&D teams to design, evaluate and test new system functionality against flight safety and compliance standards.
• Support the sales process with potential new customers.

Implementation Engineer, Level 3

Product Marketing

• Understand market and customers.
• Describe market dynamics and competitive landscape.
• Recommend messaging, as well as features and functionality required.
• Suggest potential approaches to market entry, market risks, and market viability (go-to-market, GTM).
• Describe market needs to Product Managers (for example, solution, feature, value proposition, messaging, channels).
• Support development of product strategy.
• Provide input for the overall strategy and vision: high-level requirements, current state to future state journey (as-is to-be journey), early product features, business model canvas (BMC), partner consideration.
• Contribute to strategic pricing of products, review billing structure, and support business case development, working collaboratively with Product Managers.
• Create and maintain representative customer profiles (user personas) and gather feedback from customers.
• Highlight implications of changes in the product roadmap for customer value proposition (value prop) and messaging, as well as implications for local market needs.
• Support Product Managers with customer product feedback, current state to future state journey, agreed feature list, and pilot definition (initial trial implementation), among other tasks.
• Measure and scale.
• Create external-facing product features and use case descriptions.
• Develop market-facing messaging, consistent with value proposition (value prop) and go-to-market strategy.
• Ensure communications and upskilling programs for the sales organization.

Product Marketing Principal Specialist

Manager

• Supporting readiness and efficiency for the Global Support Organization
• Improving customer experience
• Consolidating and managing support solution requirements or improvements
• Following up on support improvements using prioritization based on data and agent feedback
• Building and maintaining support tool priorities based on feedback and challenges from agents
• Identifying monitoring and alerting needs for each Business Domain
• Generating relevant metrics to provide visibility on support tool efficiency
• Evaluating if requests for monitoring and tooling are practical and beneficial
• Ensuring service readiness for each solution, including tools, processes, and monitoring
• Building a network of Subject Matter Experts (SMEs) within the organization
• Notifying support organizations of new solutions or changes before roll-out
• Supporting a healthy and collaborative environment

Serviceability Manager

Customer Support

• Plan, design and develop requested services and coordinate their implementation
• Manage relation with key stakeholders aiming at improving Customer Care key performance indicators
• Act as unique entry point to manage service requirements related to products, solutions and industry mandates
• Proactively identify the relevant stakeholders within business domains
• Capture and translate the solutions’ needs into service requirements

Customer Care Service Designer

Accounting Manager

• Guide the preparation and submission of local statutory accounts for all regional entities, and coordinate internal and external financial audits.
• Support monthly close processes, focusing on accuracy and completeness of financial statements, and prioritize accounting risk management.
• Participate in company projects (such as mergers, acquisitions, and liquidations), oversee actuarial valuations and consolidation of sub-groups, and collaborate on vendor negotiations and contract reviews.
• Research and resolve a variety of accounting transactions, and contribute to the definition and improvement of corporate policies.
• Guide and support regional accounting teams, encourage collaboration across finance areas and business units, and support ongoing training and development.

Senior Regional Accounting Manager

Customer Success Manager

• Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
• Become the primary point of contact for optimization and usage of Amadeus products and services
• Gather customer usage data relevant for product development and enhancements
• Collect and share business process and marketing best practices
• Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities
• Ensure clients see the value of Amadeus products for a seamless renewal contracting process
• Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products
• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers
• Collaborate with Customer Success, Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned

Customer Success Specialist – Sales and Catering

• Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.
• Become the primary point of contact for optimization and usage of Amadeus products and services.
• Gather customer usage data relevant for product development and enhancements.
• Collect and share business process and marketing best practices.
• Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities.
• Ensure clients see the value of Amadeus products for a seamless renewal contracting process.
• Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products.
• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.
• Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels.
• Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned