Amadeus

Account Executive

• Prospect airports and immigration authorities for promoting and selling operational and passenger processing solutions and/or Border Control solutions.
• Undertake aggressive growth on Passenger, Baggage and/or Border Control Solutions, whereas selling and promoting operational and customer processing portfolio.
• Develop strong relationships with customers, connect with key business executives and stakeholders and preparing sales reports.
• Answer client queries and identify new business opportunities among existing customers.
• One of key areas to focus on will be optimizing the digital processing of immigration control in our region.
• Liaise with cross-functional internal teams (including Customer Service/Support, Airport Delivery Managers, and Product Development departments) to improve the entire customer experience.
• Collaborate with the sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services over the long term.
• Focus on developing new business for existing and prospecting customers in the North America region, with possibility to extend to others in Latam depending on the type of opportunity.
• Build and maintain strong, long-lasting client relationships.
• Assist in negotiating contracts and agreements; observe internal procedures on salesforce, bid management, compliance rules.
• Forecast and track key accounts metrics i.e.. Reports, sales forecasts, account status, etc.
• Keep an accurate and up to date set of records about accounts, contacts, leads, opportunities within SalesForce platform.
• Perform other duties as requested or assigned.

Airport and Borders Sales Executive

Systems Engineer

• As a Senior Control System Engineer, you will design, program, and maintain PLC-based control systems that power the electromechanical functions of critical touchpoints.
• Your work ensures reliable, safe, and efficient automation for operations such as baggage handling, sensor integration, and peripheral coordination.
• You’ll make sure the automation logic behind physical components works seamlessly with embedded software, electrical systems, and mechanical design—keeping everything connected and running smoothly.
• In addition, you’ll support new and existing customers in integrating Amadeus hardware and software products or solutions, helping them achieve optimal performance and reliability.
• This role also involves occasional travel to Sydney, giving you the opportunity to collaborate closely with teams and customers on-site.

Senior Commissioning & Control Systems Engineer

Customer Success Manager

• Serve as the primary point-of-contact for customers
• Work with clients to understand needs/objectives, develop strategies and execute against projects and campaigns
• Increase sales and secure renewals by demonstrating the value of Amadeus solutions
• Ensure customers gain full benefit of Amadeus products purchased and identify additional opportunities
• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers
• Oversee the development of creating value-driven material to share during client calls

Senior Customer Success Manager

Analyst

• Gather and analyze customer requirements, maintain a clear backlog, and collaborate with vendors and product teams.
• Review demands against platform capabilities and recommend solutions aligned with ServiceNow best practices.
• Facilitate workshops and user acceptance testing (UAT), preparing and updating test scenarios with stakeholders.
• Share updates on product evolutions and provide guidance on process improvements and platform capabilities.
• Document key processes and ensure effective communication across teams.

Product Definition Analyst 3

Implementation Specialist

• Develops deep subject matter expertise in Central Reservation System, Channel Management, GDS, Rates Mapping, and Guest Management System
• Understands customer workflows and interactions with products
• Troubleshoots complex technical issues
• Collaborate closely with Product and Technical teams
• Serve as the final escalation point for implementation-related challenges
• Set up and manage test and production environments
• Validate configurations and integrations
• Ensure the maintenance of the central standard product implementation catalogue
• Act as Customer facing expert and deliver high-quality presentations
• Document processes, configurations, and best practices

Principal Implementation Engineer

Security Engineer

• Consolidate vulnerability data and ensure migration of reporting to Sight (CISO Dashboard).
• Collaborate with infrastructure and IT teams to track remediation and improve Network Access Control (NAC).
• Contribute to defining and reporting security Key Performance Indicators (KPIs) aligned with audit requirements.
• Support governance for non-corporate software and awareness programs.
• Assist with incident response, compliance, and continuous improvement initiatives.

Information Security Specialist

• Deploy and integrate hospitality solutions
• Troubleshoot complex technical issues
• Collaborate with Product and Technical teams
• Set up and manage test and production environments
• Ensure maintenance of product implementation catalogue
• Act as subject matter expert for customer engagements

Senior Implementation Engineer

QA Engineer

• Be a practical Technical Manager who supports and develops an effective QA team that meets agreed goals and delivers continuous improvements.
• Communicate progress on operations and programs across all levels and stakeholders.
• Stay current with tools and trends in software testing, including leveraging Artificial Intelligence (AI) to optimize testing efficiency.
• Collaborate across teams and locations to ensure smooth delivery for customers, proactively communicating risks.
• Guide the development and implementation of testing tools and frameworks to support effective testing.

Senior Manager – QA

• Ensure timely and accurate preparation and filing of tax forms (CIT, GST/VAT,...)
• Monitor tax compliance duties to improve efficiency in tax cash collections
• Actively collaborate with the Legal Tax Department during tax audits
• Provide initial advisory to other departments on new legislation impacts
• Prepare tax cash paid forecast and Total Tax Contribution information to Group Treasury
• Manage tax entries (e.g. corporate income tax, VAT/GST,..)
• Reconcile from IFRS to Local GAAP
• Identify improvements in tax processes based on updated tax legislation

Senior Tax Legal Specialist

• Participate in ensuring that Flight Safety is at the forefront of our delivery.
• Perform Airline Weight and Balance engineering (AHM565/X565) data analysis.
• Support Departure Control System (DCS) data configuration for engineering, seating & business related data.
• Perform tests to validate aircraft Weight & Balance data.
• Present training material to internal and external customers.
• Assist in the maintenance of training material.
• Perform administration of training delivery.
• Work with team members to continuously improve efficiency, productivity and Flight Safety.
• Deliver consultancy services to airline and other industry customers.
• Work with R&D teams to design, evaluate and test new system functionality against flight safety and compliance standards.
• Support the sales process with potential new customers.

Implementation Engineer, Level 3

Product Marketing

• Understand market and customers.
• Describe market dynamics and competitive landscape.
• Recommend messaging, as well as features and functionality required.
• Suggest potential approaches to market entry, market risks, and market viability (go-to-market, GTM).
• Describe market needs to Product Managers (for example, solution, feature, value proposition, messaging, channels).
• Support development of product strategy.
• Provide input for the overall strategy and vision: high-level requirements, current state to future state journey (as-is to-be journey), early product features, business model canvas (BMC), partner consideration.
• Contribute to strategic pricing of products, review billing structure, and support business case development, working collaboratively with Product Managers.
• Create and maintain representative customer profiles (user personas) and gather feedback from customers.
• Highlight implications of changes in the product roadmap for customer value proposition (value prop) and messaging, as well as implications for local market needs.
• Support Product Managers with customer product feedback, current state to future state journey, agreed feature list, and pilot definition (initial trial implementation), among other tasks.
• Measure and scale.
• Create external-facing product features and use case descriptions.
• Develop market-facing messaging, consistent with value proposition (value prop) and go-to-market strategy.
• Ensure communications and upskilling programs for the sales organization.

Product Marketing Principal Specialist

Manager

• Supporting readiness and efficiency for the Global Support Organization
• Improving customer experience
• Consolidating and managing support solution requirements or improvements
• Following up on support improvements using prioritization based on data and agent feedback
• Building and maintaining support tool priorities based on feedback and challenges from agents
• Identifying monitoring and alerting needs for each Business Domain
• Generating relevant metrics to provide visibility on support tool efficiency
• Evaluating if requests for monitoring and tooling are practical and beneficial
• Ensuring service readiness for each solution, including tools, processes, and monitoring
• Building a network of Subject Matter Experts (SMEs) within the organization
• Notifying support organizations of new solutions or changes before roll-out
• Supporting a healthy and collaborative environment

Serviceability Manager

Customer Support

• Plan, design and develop requested services and coordinate their implementation
• Manage relation with key stakeholders aiming at improving Customer Care key performance indicators
• Act as unique entry point to manage service requirements related to products, solutions and industry mandates
• Proactively identify the relevant stakeholders within business domains
• Capture and translate the solutions’ needs into service requirements

Customer Care Service Designer

Accounting Manager

• Guide the preparation and submission of local statutory accounts for all regional entities, and coordinate internal and external financial audits.
• Support monthly close processes, focusing on accuracy and completeness of financial statements, and prioritize accounting risk management.
• Participate in company projects (such as mergers, acquisitions, and liquidations), oversee actuarial valuations and consolidation of sub-groups, and collaborate on vendor negotiations and contract reviews.
• Research and resolve a variety of accounting transactions, and contribute to the definition and improvement of corporate policies.
• Guide and support regional accounting teams, encourage collaboration across finance areas and business units, and support ongoing training and development.

Senior Regional Accounting Manager

• Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
• Become the primary point of contact for optimization and usage of Amadeus products and services
• Gather customer usage data relevant for product development and enhancements
• Collect and share business process and marketing best practices
• Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities
• Ensure clients see the value of Amadeus products for a seamless renewal contracting process
• Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products
• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers
• Collaborate with Customer Success, Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned

Customer Success Specialist – Sales and Catering

• Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.
• Become the primary point of contact for optimization and usage of Amadeus products and services.
• Gather customer usage data relevant for product development and enhancements.
• Collect and share business process and marketing best practices.
• Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities.
• Ensure clients see the value of Amadeus products for a seamless renewal contracting process.
• Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products.
• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.
• Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels.
• Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned