Director, Account Management
Hotel Engine
Account Manager
Sago
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage client relationships ensuring exceptional service delivery and long-term partnership.
- Provides fully comprehensive proposals including costs, detailed feasibility, and execution plan (recruitment/sample/digital tools).
- Partner with Account Executives when appropriate to create account plans that outline growth opportunities, expansion strategies, and risk mitigation for key clients.
- Proactively identify opportunities to upsell and cross-sell additional products, services, or capabilities aligned to client needs and business goals.
- Participate in quarterly business reviews (QBRs) and strategic planning sessions to showcase value, performance metrics, and innovation opportunities.
- Monitor client satisfaction and act quickly to address potential risks or concerns before they impact retention.
- Act as a trusted advisor, helping clients translate their business and research objectives into actionable solutions.
- Based upon client input and assessment, recognize the need to adapt a product or research approach to meet the client needs and works with appropriate internal resources to develop and design the appropriate solution.
- Partner cross-functionally to deliver projects that meet and exceed client expectations.
- Stay informed on industry trends, client business changes, and competitive dynamics to anticipate future needs.
- Partner with Project Management to ensure quality and timeliness of project delivery.
- Monitor project performance and profitability; take proactive steps to improve margins and operational efficiency.
- Approve budgets, proposals, and billing, ensuring transparency and alignment with client agreements.
- Meet or exceed key performance indicators including retention rates, and satisfaction scores.
- Partner with Account Executives when appropriate to support new opportunities within existing accounts or new divisions of current clients, initiate client outreach and contribute to client presentations.
- Contribute to a culture of continuous improvement, sharing best practices, client feedback, and success stories across the team.
- Represent the company’s brand and values through authentic relationships, transparency, and accountability in every client interaction.
- Gain a full understanding of Sago groups products, services and capabilities and apply that knowledge to satisfy client needs and project success requirements.
Requirements
- Bachelors degree or equivalent experience preferred.
- Must have 5+ years of experience working in a market research environment, combined with strong knowledge of qualitative and quantitative data collection methodologies.
- MS Office, MS Outlook, MS PowerPoint, MS Excel
- Proficiency with Salesforce CPQ a plus
- Willingness to travel less than 25% of the time (client or team meetings)
Benefits
- Base salary: $65,000-$80,000 per year, based on experience
- Commission eligible
- Full plan details will be reviewed during the interview process
- Paid time off and holidays
- 401(k) with employer match
- Health, dental, and vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
qualitative data collectionquantitative data collectionproposal developmentproject managementbudget approvalperformance metricsrisk mitigationupsellingcross-sellingclient outreach
Soft skills
client relationship managementcommunicationproblem-solvingstrategic planningadaptabilityteam collaborationcontinuous improvementtrustworthinessaccountabilityinnovation
Certifications
Bachelor's degree
