Director, Account Management
Hotel Engine
Account Manager – Provider Engagement
Heartbeat Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the main point of contact for physician partners, ensuring strong communication and relationship management
- Conduct outreach via calls, emails, and virtual meetings with physicians to introduce and reinforce the value of Heartbeat Health’s offerings and identify improvement opportunities.
- Collaborate with the implementation team to partner on new provider onboarding programs, ensuring successful adoption and sustained engagement.
- Support onboarding, training, and continued adoption of the Heartbeat Health platform and services.
- Act as a trusted partner by understanding physician needs, workflows, and challenges, tailoring solutions to support them effectively.
- Collaborate cross-functionally with Clinical, Product, and Operations teams to resolve physician issues/improve workflows quickly and effectively.
- Monitor engagement metrics and proactively address low utilization or satisfaction concerns.
- Share insights and performance reports with providers, highlighting impact on patient care and outcomes.
- Collaborate with the account team to leverage provider insights and identify opportunities to expand relationships, driving adoption of new services, programs, or initiatives that support organizational growth.
- Gather feedback from physicians and relay insights to internal teams to help improve products and services and stay informed about industry trends, competing solutions, and provider feedback to benchmark Heartbeat Health’s services and identify differentiating opportunities.
- Ensure physician partners are aligned with compliance, quality, and regulatory standards.
- Identify champions within provider organizations to drive advocacy and expansion.
Requirements
- Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
- 5+ years of account management, customer success, or physician relations experience in healthcare.
- Experience working directly with physicians or clinical staff strongly preferred.
- Strong interpersonal and communication skills with the ability to build rapport and credibility.
- Excellent organizational skills with the ability to manage multiple accounts and priorities.
- Comfort with digital health platforms, telemedicine, or healthcare technology solutions.
- Proactive problem-solver who can anticipate needs and deliver solutions with minimal supervision.
Benefits
- we are mission-driven: we're revolutionizing the way cardiovascular care is delivered
- we are fast-paced & agile: we move quickly, iterate often, and value experimentation
- we are remote-first: flexibility, autonomy, and trust are at the core of how we operate
- we care about diversity: diversity allows us to build an excellent patient experience
- we are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successphysician relationsonboardingtrainingengagement metricsproblem-solvinghealthcare technology solutionstelemedicine
Soft skills
interpersonal skillscommunication skillsorganizational skillsrelationship managementproactive
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Healthcare Administration
