Heartbeat Health

Director

• Own end-to-end accountability for the full revenue cycle, including charge capture, claim submission, denial management, payment posting, AR follow-up, patient billing, and collections.
• Manage RCM execution across internal staff and external vendors as appropriate, including SLA oversight, performance management, escalation, and ensuring full visibility into work completed on the organization’s behalf.
• Lead continuous improvement of RCM processes and the supporting technology stack, with a focus on financial visibility within clinical workflows and reduction of manual handoffs.
• Develop and implement new RCM processes and workflows that improve scalability, reduce manual work, and support consistent execution across internal teams.
• Build and maintain reporting and analytics on denial trends, payer performance, AR aging, reimbursement, provider productivity, and collection rates.
• Drive initiatives to reduce denial rates, accelerate cash collection, and improve net collection percentage.
• Continuously evaluate the optimal mix of internal and external RCM resources and lead the expansion or restructuring of those resources as the organization scales.
• Partner with clinical operations, finance, and technology teams to align RCM priorities with broader organizational goals.
• Lead and mentor the credentialing function, including direct management of the Credentialing Specialist(s) and any future team growth.
• Serve as the organization’s subject matter expert on provider credentialing, payer enrollment, and the connection between credentialing operations and revenue cycle outcomes.
• Ensure timely initial credentialing, re-credentialing, and payer enrollment across government and commercial payers in all states of operation.
• Optimize credentialing turnaround time and proactively manage payer enrollment timelines to prevent revenue interruption.
• Maintain accurate provider records and ensure data integrity between credentialing systems (CAQH, payer portals, internal databases) and billing systems.
• Analyze credentialing- and enrollment-related denial trends and implement corrective actions.
• Stay current on payer regulations, telehealth credentialing requirements, and licensure rules across all states where the organization operates.
• Build the long-term RCM and credentialing roadmap aligned with organizational growth.
• Prepare regular reports for the SVP of Clinical Operations and executive leadership on RCM and credentialing performance, risks, and opportunities.
• Support audits, compliance reviews, and process improvements across both functions.
• Represent RCM and credentialing in cross-functional initiatives, including payer contracting, new market expansion, and new clinical program launches.

Director of Revenue Cycle Management – Credentialing

Business Operations

• Help to build and manage the day-to-day operations of a partner network across multiple states and several partners
• Identify, engage, and negotiate with prospective clinical vendors
• Work with our internal team and clients to help provide context on operational excellence and the value story associated with the broader program
• Lead and support implementation tasks and timelines in connection with new partner network launches, including in collaboration with internal and external stakeholders
• Develop reporting and action on key insights to fine-tune and improve partnerships and overall program operations
• Work cross-functionally with teams across growth, clinical, finance, and legal on operational, clinical, legal, and other items

Business Operations Associate

Account Manager

• Serve as the primary point of contact for assigned client accounts, building strong relationships and developing a clear understanding of their business goals, challenges, and needs. Support account growth by identifying opportunities to introduce new solutions, expand into additional markets, or increase patient/diagnostic volume.
• Partner with internal teams to support the development and execution of client KPIs, ensuring alignment with client objectives and effective data exchange. Work closely with Client Success and clinical teams to monitor performance, troubleshoot issues, and implement improvements.
• Contribute to account growth plans by identifying opportunities within existing clients. Support upsell and cross-sell initiatives and help drive revenue growth across assigned accounts.
• Build and maintain relationships with key client stakeholders, serving as a reliable and responsive partner. Communicate updates, solutions, and value propositions clearly and effectively.
• Monitor client satisfaction and day-to-day account health, proactively addressing concerns and escalating when needed. Collaborate with internal teams to ensure timely issue resolution and consistent service delivery.
• Coordinate with cross-functional partners, including Client Success, clinical, marketing, product, operations, finance, and legal to support account initiatives, contracting processes, and overall client success.
• Track account performance, maintain accurate records in CRM systems (e.g., Salesforce) and support forecasting and reporting activities.
• Stay informed on industry trends and competitive landscape to better support client conversations and identify opportunities for growth.
• Ensure alignment between internal teams and client expectations, helping to keep projects on track and deliverables on time.

QA Engineer

• Quality strategy for our clinical platform
• Define what quality means at Heartbeat, how we measure it, and how we improve it - across partner-specific configurations, clinical decision support, workflow orchestration, and integration points. You own the quality outcomes, not just the test artifacts.
• Validation architecture
• Design the systems that make validation fast, reliable, and low-friction - test data strategies, environment management, automation frameworks, CI/CD integration. Give engineers back time by making quality infrastructure a force multiplier, not a tax.
• Release confidence
• Strengthen release predictability by systematizing validation earlier in the development lifecycle. When something ships, the team should know - with evidence - that it works.
• Embedded cross-functional partnership
• This is not a handoff role. You'll sit inside the development process - participating in refinement, influencing how work is scoped and acceptance criteria are defined, shaping what "done" means. You're a core member of a small, high-impact team where everyone has direct access to product, engineering, and clinical leadership.
• Exploratory testing where it matters
• Perform targeted exploratory testing on high-risk areas - new features, edge cases, partner-specific configuration behavior, clinical workflow paths. You know when automation is the right tool and when human judgment is the only tool.

Director of Revenue Cycle Management – Credentialing

Business Operations Associate

Account Manager

Principal Quality Engineer