Heartbeat Health

Clinical Operations

• Provide day-to-day operational and administrative support for clinical professional licensing and related compliance functions.
• Manage multiple concurrent administrative tasks and meet strict deadlines with accuracy and professionalism.
• Maintain organized documentation and records related to provider licensing, credentialing, and regulatory compliance.
• Opportunity for data visualization, dashboards, and creating company-facing materials to showcase project status.
• Serve as a central point of contact for internal requests related to clinical operations and compliance tasks.
• Be onsite at the NYC office at least once a week to manage incoming and outgoing mail, supporting operational logistics.
• Assist with the maintenance and monitoring of internal business operations records, learn the ins and outs of telehealth business models to support company success. Partner with Licensing, Business Operations, and Legal teams to ensure streamlined workflows and accurate recordkeeping.
• Support ad hoc projects such as compliance reviews, quality assurance initiatives, and internal audits that improve operational efficiency, compliance processes, and provider experience.
• Contribute to process documentation and continuous improvement initiatives within the Clinical Operations team.

Clinical Operations & Compliance Coordinator

Account Manager

• Serve as the main point of contact for physician partners, ensuring strong communication and relationship management
• Conduct outreach via calls, emails, and virtual meetings with physicians to introduce and reinforce the value of Heartbeat Health’s offerings and identify improvement opportunities.
• Collaborate with the implementation team to partner on new provider onboarding programs, ensuring successful adoption and sustained engagement.
• Support onboarding, training, and continued adoption of the Heartbeat Health platform and services.
• Act as a trusted partner by understanding physician needs, workflows, and challenges, tailoring solutions to support them effectively.
• Collaborate cross-functionally with Clinical, Product, and Operations teams to resolve physician issues/improve workflows quickly and effectively.
• Monitor engagement metrics and proactively address low utilization or satisfaction concerns.
• Share insights and performance reports with providers, highlighting impact on patient care and outcomes.
• Collaborate with the account team to leverage provider insights and identify opportunities to expand relationships, driving adoption of new services, programs, or initiatives that support organizational growth.
• Gather feedback from physicians and relay insights to internal teams to help improve products and services and stay informed about industry trends, competing solutions, and provider feedback to benchmark Heartbeat Health’s services and identify differentiating opportunities.
• Ensure physician partners are aligned with compliance, quality, and regulatory standards.
• Identify champions within provider organizations to drive advocacy and expansion.

Account Manager – Provider Engagement

Customer Success Manager

• The Vice President of Implementation and Customer Success will help lead the client-facing delivery of our virtual cardiology solutions, ensuring that affordable care organizations, in-home care companies, payers, and health systems seamless onboarding, effective adoption, and ongoing clinical and operational success.
• This role will be responsible for building scalable, repeatable frameworks that support clinical and operational excellence, scalability, regulatory compliance, and outstanding patient/provider satisfaction.
• The VP will oversee cross-functional teams to ensure rapid implementation of services, proactive customer success strategies, and structured issue resolution processes that uphold the highest standards of patient safety, quality, and trust.
• Direct the implementation of virtual cardiology solutions for primary care partners, hospitals and health systems, and payer clients.
• Develop repeatable and scalable processes that meet client and regulatory requirements.
• Partner with Clinical, Product, Engineering, Data, Security, Legal, and Operations teams to ensure seamless integration into existing and development of new workflows and technical systems.
• Partner with the team to drive training programs for clinicians and staff to ensure effective adoption of virtual cardiology tools.
• Design and execute a customer success strategy that promotes improved patient outcomes, provider efficiency, and long-term organizational partnerships.
• Lead Customer Success Managers in building trusted relationships with healthcare partners, ensuring renewal, expansion, and satisfaction.
• Establish KPIs for clinical adoption, utilization rates, and patient/provider experience.
• Act as an executive sponsor for strategic healthcare clients.
• Establish a structured process for clinical and operational issue resolution, ensuring rapid triage and root-cause identification.
• Lead escalation management for mission-critical healthcare services, ensuring minimal disruption to patient care.
• Develop transparent communication protocols with clients during critical incidents, maintaining trust and confidence.
• Provide feedback loops to Product, Clinical, and Engineering teams to continuously improve the patient and provider experience.
• Build and mentor a high-performing team of implementation specialists, customer success managers, and issue resolution leaders.
• Align departmental objectives with organizational goals of advancing virtual cardiology and improving cardiovascular health outcomes.
• Partner with Product and Clinical leadership to bring forward customer insights that inform product innovation and clinical best practices.
• Represent the company with healthcare executives, medical directors, and operational leaders as a trusted strategic advisor.

VP of Customer Success – Implementation

Backend Engineer

• Build Systems That Matter - Design, implement, and maintain RESTful backend services and APIs that power care coordination, EMR interoperability, and automation across our platform.
• Deliver Incremental Value - Partner closely with product, clinical, and operations to ship usable, valuable backend functionality in short, feedback-driven iterations.
• Write Reliable Code - Contribute clean, well-tested, and maintainable code that’s built for resilience, observability, and scale.
• Shape Technical Direction - Participate in design reviews and technical discussions that influence how our systems evolve over time.
• Contribute to a High-Impact Team - Join a group that values thoughtful engineering, clear ownership, and shipping real value - fast.
• Develop backend services that orchestrate care journeys and drive outcomes for patients and providers across the country.
• Work alongside experienced engineers to solve challenging technical problems and shape system architecture.
• Play a key role in scaling a platform through clean abstractions, pragmatic engineering, and tight iteration.

Clinical Operations & Compliance Coordinator

Account Manager – Provider Engagement

VP of Customer Success – Implementation

Senior Backend Engineer