Heartbeat Health

Patient Coordinator

• The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms).
• Concierge Support: Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up.
• Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly.
• Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment.

Patient Experience Coordinator

Operations

• Lead, coach, and develop a high-performing team of Heart Heroes and frontline managers.
• Establish performance expectations, career development plans, and ongoing coaching programs.
• Foster a culture of accountability, empathy, continuous improvement, and operational excellence.
• Own the day-to-day operations of the Heart Hero organization.
• Develop scalable workflows that improve efficiency while maintaining a world-class patient experience.
• Champion a seamless patient experience across every touchpoint.
• Partner with Product and Engineering to improve internal tools and patient-facing technology.
• Develop dashboards and reporting to monitor operational health.
• Ensure operational processes comply with HIPAA and organizational policies.

Director of Patient Support Operations

Credentialing Specialist

• This role is responsible for end-to-end provider credentialing and payer enrollment across government and commercial payers, ensuring providers are set up for success in a multi-state, virtual care environment.
• Complete and manage all aspects of initial credentialing, re-credentialing, and payer enrollment for a large network of telehealth providers across the U.S.
• Submit and track applications with government payers (Medicare, Medicaid, VA, Tricare) and commercial/private payers to ensure active participation status.
• Lead and mentor credentialing staff, providing training, guidance, and quality checks.
• Serve as the subject matter expert (SME) for credentialing, payer enrollment, and their connection to revenue cycle processes
• Optimize credentialing turnaround time and reduce payer enrollment delays that impact revenue
• Stay up to date on payer regulations and credentialing requirements across all states where the organization provides telehealth services
• Analyze denial trends related to credentialing/enrollment issues and implement corrective actions
• Track payer roster accuracy and manage data integrity between credentialing systems and billing systems.
• Maintain accurate provider records in credentialing systems (e.g., CAQH, payer portals, internal databases), ensuring information is current and compliant.
• Verify provider credentials including education, training, board certification, work history, malpractice history, and references.
• Ensure provider enrollment aligns with billing requirements, reducing claim denials and reimbursement delays for a streamlined Revenue Cycle Management (RCM) process
• Monitor payer rosters and enrollment timelines to proactively resolve issues that may impact revenue.
• Support the onboarding of new providers by ensuring credentialing and enrollment are completed prior to patient scheduling.
• Prepare reports on credentialing status, payer enrollment progress, and upcoming expirations for leadership and compliance purposes.
• Assist with audits, quality checks, and process improvements to ensure compliance.

Executive Assistant

• Receive Warm hand off of patients from internal and external call transfers
• Verify contact info
• Schedule first MD visit
• Establish plan for vitals
• Conduct initial KCCQ survey
• Obtain baseline vitals if able - to include weight
• Medication reconciliation
• Verify Medical history/diagnostics
• Arrange for lab draw
• Arrange for Diagnostics
• Prepare patients for physician visits.
• Connect with patients, ensure video and audio work, add interpreters as needed.
• Obtain signed consent.
• Obtain photos of insurance cards
• Utilize translator services to communicate with non-English speaking patients
• Chart prep
• Initiate visit
• Document symptom's
• Record patient’s height, weight and vitals based on outside records or patient's self reported information.
• Identify and document the patient's preferred pharmacy in their chart under Profile.
• Maintain communication with provider, reporting information relevant to visit
• Schedule follow up appointments
• Appt confirmation calls for next day
• Chart checks
• Chart Prep for visits for the next day

Virtual Medical Assistant – MST

General

• Deliver leading, evidence-based cardiovascular care through a modern digital lens.
• Lead a full suite of non-invasive services, including high-impact virtual visits, rapid eConsults, and precision diagnostic interpretations (Echo, ECG, and ambulatory ECGs).
• Expand Your Reach: While the focus is on core cardiology, any expertise in Vascular Interpretation is a massive plus that will help us provide truly holistic care.
• This is a dedicated, full-time commitment to transforming the patient journey from reactive to proactive.

Virtual Care Cardiologist – Full Time

• Provide best-in-class cardiovascular care
• Engage in virtual non-invasive cardiac services including virtual visits, eConsults, diagnostic interpretation (echo, ECG, ECG monitors)
• Vascular interpretation is a bonus but not required
• Part-time commitment, between 8 and 30 hours per week

Cardiologist – Part-time

• Provide best-in-class cardiovascular care via the Heartbeat app, providing synchronous and asynchronous care.
• Providers will have the ability to engage in the breadth of virtual cardiology opportunities available through Heartbeat, ranging from asynchronous imaging and ECG interpretation to virtual consultation.
• We are interested in candidates who are passionate about innovating and expanding access to high quality care.

Virtual Cardiologist – Part-Time, 1099 Contract

• Provide best-in-class cardiovascular care, one day a week on-site in Atlanta, with the remainder of role remote
• Perform non-invasive cardiac services including virtual visits, eConsults, diagnostic interpretation (echo, ECG, ECG monitors)Vascular interpretation is a bonus but not required
• Part-time commitment

On-site Cardiologist, Part-time

• Provide best-in-class cardiovascular care, one day a week on-site in Denver, with the remainder of role remote
• Perform non-invasive cardiac services including virtual visits, eConsults, diagnostic interpretation (echo, ECG, ECG monitors)
• Vascular interpretation is a bonus but not required
• Half day per week treating patients onsite and an additional 4-20 hours per week of virtual work including reads and virtual visits.

• Provide best-in-class cardiovascular care, one day a week on-site in Denver, with the remainder of role remote
• Perform non-invasive cardiac services including virtual visits, eConsults, diagnostic interpretation (echo, ECG, ECG monitors)
• Vascular interpretation is a bonus but not required

Director

• Own end-to-end accountability for the full revenue cycle, including charge capture, claim submission, denial management, payment posting, AR follow-up, patient billing, and collections.
• Manage RCM execution across internal staff and external vendors as appropriate, including SLA oversight, performance management, escalation, and ensuring full visibility into work completed on the organization’s behalf.
• Lead continuous improvement of RCM processes and the supporting technology stack, with a focus on financial visibility within clinical workflows and reduction of manual handoffs.
• Develop and implement new RCM processes and workflows that improve scalability, reduce manual work, and support consistent execution across internal teams.
• Build and maintain reporting and analytics on denial trends, payer performance, AR aging, reimbursement, provider productivity, and collection rates.
• Drive initiatives to reduce denial rates, accelerate cash collection, and improve net collection percentage.
• Continuously evaluate the optimal mix of internal and external RCM resources and lead the expansion or restructuring of those resources as the organization scales.
• Partner with clinical operations, finance, and technology teams to align RCM priorities with broader organizational goals.
• Lead and mentor the credentialing function, including direct management of the Credentialing Specialist(s) and any future team growth.
• Serve as the organization’s subject matter expert on provider credentialing, payer enrollment, and the connection between credentialing operations and revenue cycle outcomes.
• Ensure timely initial credentialing, re-credentialing, and payer enrollment across government and commercial payers in all states of operation.
• Optimize credentialing turnaround time and proactively manage payer enrollment timelines to prevent revenue interruption.
• Maintain accurate provider records and ensure data integrity between credentialing systems (CAQH, payer portals, internal databases) and billing systems.
• Analyze credentialing- and enrollment-related denial trends and implement corrective actions.
• Stay current on payer regulations, telehealth credentialing requirements, and licensure rules across all states where the organization operates.
• Build the long-term RCM and credentialing roadmap aligned with organizational growth.
• Prepare regular reports for the SVP of Clinical Operations and executive leadership on RCM and credentialing performance, risks, and opportunities.
• Support audits, compliance reviews, and process improvements across both functions.
• Represent RCM and credentialing in cross-functional initiatives, including payer contracting, new market expansion, and new clinical program launches.

Patient Experience Coordinator

Director of Patient Support Operations

Credentialing Specialist

Virtual Medical Assistant – MST

Virtual Care Cardiologist – Full Time

Cardiologist – Part-time

Virtual Cardiologist – Part-Time, 1099 Contract

On-site Cardiologist, Part-time

On-site Cardiologist, Part-time

Cardiologist – Part-time

Cardiologist – Part-time

Director of Revenue Cycle Management – Credentialing