Director of Revenue Cycle Management – Credentialing

Heartbeat Health

Director of Revenue Cycle Management leading revenue cycle and credentialing for a virtual cardiology organization. Ensuring strong financial outcomes and operational visibility as the organization scales.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own end-to-end accountability for the full revenue cycle, including charge capture, claim submission, denial management, payment posting, AR follow-up, patient billing, and collections.
Manage RCM execution across internal staff and external vendors as appropriate, including SLA oversight, performance management, escalation, and ensuring full visibility into work completed on the organization’s behalf.
Lead continuous improvement of RCM processes and the supporting technology stack, with a focus on financial visibility within clinical workflows and reduction of manual handoffs.
Develop and implement new RCM processes and workflows that improve scalability, reduce manual work, and support consistent execution across internal teams.
Build and maintain reporting and analytics on denial trends, payer performance, AR aging, reimbursement, provider productivity, and collection rates.
Drive initiatives to reduce denial rates, accelerate cash collection, and improve net collection percentage.
Continuously evaluate the optimal mix of internal and external RCM resources and lead the expansion or restructuring of those resources as the organization scales.
Partner with clinical operations, finance, and technology teams to align RCM priorities with broader organizational goals.
Lead and mentor the credentialing function, including direct management of the Credentialing Specialist(s) and any future team growth.
Serve as the organization’s subject matter expert on provider credentialing, payer enrollment, and the connection between credentialing operations and revenue cycle outcomes.
Ensure timely initial credentialing, re-credentialing, and payer enrollment across government and commercial payers in all states of operation.
Optimize credentialing turnaround time and proactively manage payer enrollment timelines to prevent revenue interruption.
Maintain accurate provider records and ensure data integrity between credentialing systems (CAQH, payer portals, internal databases) and billing systems.
Analyze credentialing- and enrollment-related denial trends and implement corrective actions.
Stay current on payer regulations, telehealth credentialing requirements, and licensure rules across all states where the organization operates.
Build the long-term RCM and credentialing roadmap aligned with organizational growth.
Prepare regular reports for the SVP of Clinical Operations and executive leadership on RCM and credentialing performance, risks, and opportunities.
Support audits, compliance reviews, and process improvements across both functions.
Represent RCM and credentialing in cross-functional initiatives, including payer contracting, new market expansion, and new clinical program launches.

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field required; advanced degree preferred.
7+ years of progressive experience in healthcare revenue cycle management, including leadership experience.
Demonstrated experience leading both RCM operations and provider credentialing/payer enrollment functions.
Strong background in multi-state, multi-payer environments; telehealth or virtual specialty care experience strongly preferred.
Experience managing RCM operations across internal teams and external vendors, including SLA oversight and performance accountability.
Working knowledge of clearinghouses, EMR billing modules, ERA processing, and end-to-end claims workflows.
Familiarity with specialty care billing workflows, including chronic care management and transitional care management, preferred.
Strong knowledge of government payer enrollment requirements (Medicare, Medicaid, VA, Tricare) and commercial payer enrollment.
Proficiency with credentialing platforms and payer portals (e.g., CAQH).
Excellent analytical skills with the ability to translate RCM and credentialing data into operational insight and executive reporting.
Strong project management skills with the ability to manage multiple workstreams, providers, and payer relationships simultaneously.
Excellent communication skills and the ability to build relationships across clinical, operational, technology, and executive teams.
High attention to detail, accuracy, and ability to meet strict deadlines.

Benefits

Comp & perks

We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We care about each other: we are stronger together through a culture of mutual respect and active support.
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

revenue cycle managementcharge captureclaim submissiondenial managementpayment postingAR follow-uppatient billingcollectionscredentialingpayer enrollment

Soft Skills

leadershipanalytical skillsproject managementcommunication skillsattention to detailrelationship buildingperformance managementcontinuous improvementmentoringorganizational skills