Patient Experience Coordinator

Heartbeat Health

Patient Experience Coordinator engaging patients through calls, texts, and emails to schedule vital health visits. Focusing on patient support and operational excellence in a healthtech environment.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and outreach capabilities, ensuring seamless navigation through healthcare systems while maintaining data accuracy and operational excellence. Possesses a service-first mindset with a focus on community engagement and adaptability to new technologies.

Highest-signal resume keywords

Patient OutreachCustomer EngagementData Accuracy VerificationService-Oriented ExperienceHealthcare Technology Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyCommunicationProblem-SolvingAdaptabilityTeam Collaboration

Industry Keywords

Healthcare ProgramsPatient ExperienceCommunity EngagementClinical EnvironmentData Entry

About the role

Key responsibilities & impact

The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms).
Concierge Support: Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up.
Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly.
Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment.

Requirements

What you’ll need

Education: Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).
Experience Level: at least 6 months of internship or work experience
Service-First Background: You have professional experience in high-touch, customer-facing roles. Whether that’s waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise.
Community-Minded: You have a background in service-oriented fields or study that focus on people and community engagement.
Mission-Driven: You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes.
Tech-Savvy & Adaptable: You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies.

Benefits

Comp & perks

We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status