refurbed

Senior Account Manager

refurbed

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

About the role

  • Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products.
  • Build and maintain strong relationships with sellers, acting as their trusted partner while always representing Refurbed’s position.
  • Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation.
  • Ensure a smooth operational setup and ongoing performance by guiding sellers through our marketplace processes and working closely with cross-functional teams.
  • Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform.
  • Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives.

Requirements

  • You hold a university degree, with 3+ years of experience in operational Account Management, ideally with marketplace and/or retail businesses.
  • You command English and Italian at a professional, negotiation-ready level; German is a plus.
  • Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset.
  • You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels.
  • You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving.
  • Experience with Consumer Electronic industry is a plus.
Benefits
  • Access to dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
  • Partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
  • Frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
  • Healthy work/life balance.
  • Fully remote setting or possibility to work from our office in Vienna.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementoperational projectsperformance analysisproblem-solvingnegotiation
Soft skills
relationship buildingcommunicationinfluencetrust buildingresilienceanalytical thinkingentrepreneurial mindset
Certifications
university degree
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