Senior Employee Relations Manager
Thermo Fisher Scientific
Director, Account Management
Hotel Engine
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $188,500 per year
Job Level
Lead
About the role
- Develop and execute the account management strategy to achieve product and feature adoption, as well as retention and growth targets.
- Align team objectives with Engine goals and adapt strategies to meet market demands.
- Collaborate cross-functionally with Sales, Project Services, Member Support, Product, Talent Acquisition, and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers.
- Lead, mentor, and grow a team of Sales Managers and their teams of Account Managers, ensuring professional development and succession planning.
- Establish KPIs and track team performance, addressing underperformance as needed.
- Act as an escalation point for strategic accounts, ensuring client satisfaction and issue resolution.
- Drive expansion opportunities and product/feature adoption, optimizing revenue across accounts.
- Monitor churn/risk and proactively implement strategies to increase retention.
- Implement scalable processes for account management to accommodate company growth.
- Leverage data and analytics to forecast performance and inform strategic decisions.
Requirements
- 10+ years in account management or sales with 3+ years in a senior leadership role.
- Proven track record of managing managers as well as ICs and achieving revenue growth in a fast-paced environment.
- Demonstrated ability leading a customer-facing team — strong people management, performance management, coaching, and development experience.
- Experience owning and managing monthly and quarterly team metrics including quota and KPI attainment.
- Previous experience driving strategy, ROI, and value conversations with executive stakeholders.
- Prior experience using Salesforce, and customer engagement tools (Outreach, Salesloft, Gong, Pocus, Attention, etc.).
- Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must.
- A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment.
- A self-driven, high-energy leader with excellent cross-functional collaboration skills.
Benefits
- Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Check out our full list at engine.com/culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales managementperformance managementKPI attainmentstrategy developmentrevenue growthcustomer engagement
Soft skills
people managementcoachingdevelopmentcommunicationlisteningteam playerself-startercross-functional collaboration
