Safe Fleet

Field Engineer

• The Technical Support Specialist is a customer-facing, hands-on role responsible for providing technical support, field service, and installation assistance for hardware and software solutions.
• This position performs equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites to ensure reliable product performance.
• Customer facing role through new customer onboarding, user experience training, and day-to-day interactions.
• Timely responses to customer requests, through support line and ticketing system.
• Proactively monitor customer product health and identify emerging trends. Hands-on (installs, troubleshooting) in-field on tractor trailers service troubleshooting for current customers.
• Oversee equipment installations on vehicles/trailers and train OEMs on proper installation procedures and troubleshooting.
• Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams.
• Work closely with Road Ready development team to identify bugs and resolve customer-facing issues as well as communicate customer feedback.
• Support pilots/trials through pre-sale discovery discussions, solution review, and hardware installs.
• Diagnose and resolve product issues both remote and in-field. Other duties as assigned.

Field Service Technical Support Specialist

Support Engineer

• Provide technical support, field service, and installation assistance for hardware and software solutions
• Perform equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites
• Ensure reliable product performance and exceptional customer experience
• Partner closely with customers and cross-functional teams to resolve technical issues
• Monitor customer product health and identify emerging trends
• Oversee equipment installations on vehicles/trailers and train OEMs on installation procedures
• Diagnose and resolve product issues both remote and in-field

Technical Support Specialist

Sales

• Responsible for the development and performance of all sales activities in the assigned region.
• Grow new business while maintaining existing business on all product lines.
• Manage relationships with fleets, OEM’s and dealers within your region.
• Establish and execute strategies to win new business and retain existing business on all product lines.
• Identify fleet sales opportunities on tractors, trucks, trailers and other specialty vehicles for telematics products.
• Develop and implement strategy for winning the business.
• Work with internal stakeholders such as engineering, operations and finance in developing customer proposals.
• Demonstrate a solid technical understanding of all PSI products, with the ability to communicate the value of PSI products to various functions of our customers.
• Provide customer support for the evaluation, including interpretation of data and translation into an ROI specific to the customer.
• Gather and report market intel pertaining to customer asset purchase forecasting.
• Operate within budgetary guidelines and manage expenses on a timely basis.
• Represent PSI in appropriate industry associations.
• Maintain a level of professionalism commensurate with PSI’s heritage.

Sales Manager

General

• Travel to various customer sites in the US and Canada to complete the installation of various types of Safe Fleet equipment
• Setup verify new units ensuring they come online, as well as final commission and testing so waste truck is ‘Ready for Dispatch’
• Troubleshoot system and components, effect repairs and/or replacements due to components being defective or damaged, including re-programming or re-imaging existing equipment
• Customer and technician training.

Field Installation Technician

• Represent ECCO and Truck-Lite product lines in a professional and upstanding manner to promote sales growth and a positive reputation with fleet customers
• Directly interface with existing and potential customers through various means to promote and sell ECCO and Truck-Lite products and/or services
• Identify key contacts and pursue business at the top 300 National Fleets
• Drive continuous sales growth and attain expected margins for assigned territory
• Partner with the Regional Managers and Rep Agencies to coordinate follow up on all fleet accounts
• Support the NPI process to justify and initiate development/procurement of products essential to the catalog/fleet standardization product offering
• Represent the company at various customer visits, trade shows, seminars, community and/or business meetings to promote the company; interface directly with customers’ corporate management/field personnel
• Coordinate the accurate input and processing of purchase orders with customer service and operations
• Obtain and manage bids and special pricing for customers within the territory, negotiating and obtaining appropriate approvals
• Conduct training activities on a continuing basis for distributors’ salespeople
• Develop intimate knowledge of the end users and distribution channels within the territory
• Oversee the “test and evaluation” program with major fleet accounts
• Stay current on and provide all product pricing information, product operation, and new product training
• Complete reports monthly on the status of the customer base in the areas of success, failures, needs, and other areas as assigned
• Actively participate in the establishment of budgets
• Continually update customer database
• Perform other related duties as assigned

National Fleet Sales Manager – Utilities, Telecom

Manager

• Responsible for the retention and growth of truck equipment and trailer business.
• Capture revenue growth and enhance profitability for the assigned geographic sales territory.
• Achieve sales and profitable growth within assigned territory by selling Clarience Technologies products.
• Develop and refine a revenue forecast and sales funnel pipeline via Salesforce.com.
• Conduct market research and develop relationships with customers through various selling techniques.
• Review fleet inquiry sales leads and create sales pipelines based on cold-calling and inquiries.
• Maintain a professional brand image and personal development through performance management.

Regional Service Manager

• Develop, own, and execute your business plan for the assigned territory
• New business prospecting and development, including cold calling; scheduling and conducting client introductions, face to face client meetings
• Preparing presentations, demonstrations, basic RFP and proposals
• Protect existing accounts, increase revenue and profitability by upselling additional products and services and cross selling applicable Safe Fleet products
• Communicate the Safe Fleet story and value proposition to customers
• Review sales leads, pending orders and technology upgrades, and develop action plans to progress each cycle
• Complete all weekly pipeline and activity reporting in accordance with Safe Fleet forecasting cadence
• Actively contribute to usefulness of CRM; ensure information is updated daily on accounts in pipeline, maintain a record of all activities inside of each account and identify competitive information on accounts
• Represent the company at networking functions, speaking engagements and other industry-related events
• Keep pulse of ongoing market and competitor analysis to stay in tune with competitor activity and effectively communicate findings cross-functionally to sales peers and product management
• Maintain knowledge of Safe Fleet products related to school bus
• Establish and foster relationships with current and prospective customers through a variety of selling techniques