Technical Support Specialist

Safe Fleet

Technical Support Specialist providing hands-on installation and troubleshooting support for hardware solutions at Safe Fleet. Engaging with customers for product training and technical issue resolution.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and field service for hardware and software solutions, with a strong focus on equipment installation, diagnostics, and customer experience. Proficient in utilizing API data and creating analytical tools in Excel and Power BI.

Highest-signal resume keywords

Technical Support ExperienceField Service InstallationMechanical AptitudeAPI Data UtilizationExcel and Power BI Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationDiagnosticsTroubleshooting12 VDC Wiring KnowledgeCellular Network Operations

Soft Skills

Customer Experience FocusCollaboration with Cross-Functional Teams

Tools & Technologies

ExcelPower BI

Industry Keywords

Technical DegreeEngineering BackgroundCustomer Support Experience

About the role

Key responsibilities & impact

Provide technical support, field service, and installation assistance for hardware and software solutions
Perform equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites
Ensure reliable product performance and exceptional customer experience
Partner closely with customers and cross-functional teams to resolve technical issues
Monitor customer product health and identify emerging trends
Oversee equipment installations on vehicles/trailers and train OEMs on installation procedures
Diagnose and resolve product issues both remote and in-field

Requirements

What you’ll need

2-year technical degree preferred
4-year bachelor’s degree in engineering, Computer Science, or technical related field preferred
2+ years of relevant technical and customer support experience
IT, engineering/technical background preferred
Comfortable working in field (installs, troubleshooting) on vehicles and trailers
Mechanical aptitude – comfortable working with wiring and power tools as needed
Common knowledge of 12 VDC wiring and cellular network operations
Knowledge of API data utilization through 3rd party groups
Experience creating dynamic Excel and Power BI tools

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development