Ryder System, Inc.

Supply Chain

• responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations.
• responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers.
• participates in business development activities with new customers.
• manage operating revenue for multiple logistics/warehouse operations.
• additional areas of responsibility may include transportation, packaging and/or reverse logistics.
• responsible for leading, guiding, training and directing location managers at assigned accounts.
• build and maintain relationships with customer(s).
• represent Ryder in customer meetings and presentations.
• forecast, plan, manage and ensure assigned accounts meet defined financial targets.
• develop and implement mitigation plans as necessary.
• manage operations to meet or exceed internal and external Key Performance Indicators(KPIs).
• implement mitigation plans if necessary.
• lead account(s) during peak seasons, special projects, and implementations.
• identify expansion opportunities with current customer(s).

Director, Customer Logistics – Supply Chain

Account Executive

• Frontline Sales Representative for Vehicle Sales, in person, online and via phone
• Responsible for executing the UTC’s marketing plan, this includes product selection for periodicals, trade associations, and industry specific marketing campaigns
• Coordinate outbound marketing efforts, including but not limited to phone calls, marketing mailers, and Thank You cards.
• Develop and expand relationships with existing customer base utilizing all avenues of communication and resources to ensure customer retention levels are met and exceeded

Vehicle Sales Representative

Director

• responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations
• ensure LEAN and Continuous Improvement deployment for assigned accounts
• expand business with current customers to support business changes and introduce new services
• participate in business development activities with new customers
• manage $10M to $30M in operating revenue for multiple logistics/warehouse operations
• build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation
• represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
• forecast, plan, manage and ensure assigned accounts meet defined financial targets
• develop and implement mitigation plans as necessary
• manage operations to meet or exceed internal and external Key Performance Indicators(KPIs)
• lead account(s) during peak seasons, special projects, and implementations
• identify expansion opportunities with current customer(s)

Director, Customer Logistics – Distribution

Manager

• responsible for all client facing transportation management activities including field operations
• develops and manages Field Support teams including staffing and workload planning
• develops and monitors Field Support measures of performance
• develops and improves standardized work processes
• supervises others (hire, promote, coach, develop and performance management)

Transportation Manager

• responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area
• lead our invoicing, auditing and payment function within our freight brokerage business unit
• build and maintain relationships with appropriate levels in the customer's organization
• represent Ryder in customer meetings and presentations to drive retention and growth
• support the sales process by participating in business development opportunities with new customers
• embrace the corporate vision, mission, philosophy and leads by example
• create a positive, innovative and results oriented environment
• manage the operation to ensure goals are achieved
• foster a culture of innovation and continuous improvement
• support the Group Director in the strategic development and management of the assigned objectives
• ensure the effective selection, placement, development and retention of talent to meet current and future business needs
• train, supervise and coach/mentor direct reports and management team
• forecast, plan, manage and ensure locations meet defined financial targets
• monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets

Senior Director – Customer Logistics, Freight Brokerage

Billing Specialist

• Becoming familiar with the organization's systems and making recommendations to modify or develop new procedures to meet specialized needs of the customers or business users
• Daily auditing and verification review of the expense paid and/or weekly billing of individual clients
• Preparing and maintaining audit documents for accuracy both operationally and contractually
• Audit manifests daily by verification of notes and adding revenue and reviewing expense to be paid
• Invoice assigned Clients daily and/or weekly
• Understand the contract for each Client assigned
• Maintain Client contract files and perform audits as assigned by Supervisor
• Maintain Client billing instruction documentation
• Train as backup for other Clients in the event another Billing Specialist is out of the office
• Communicate with field operations either via email or phone for clarification
• Research any discrepancies or previous billings of an order to ensure accuracy

Billing Coordinator III

• The Group Manager Logistics I manages the overall financial, operational and employee aspects of multiple accounts.
• This individual is responsible for the profitable retention and growth of business within his/her span of control (multiple accounts), while ensuring that financial, employee, safety and customer satisfaction goals are met.
• Goal setting, skills assessment, IDPs, career development, performance evaluation, on-going employee feedback, disciplinary actions.
• Warning Documentation (performance/disciplinary reviews). Performance Improvement Plans for CLS.
• Identify situations that needs to be elevated to the director. Developing direct and indirect reports.
• Relevant HR Skills Training information. Providing on-going employee feedback.
• Conducting quality and effective selection of qualified personnel.
• Maintaining corrective staffing levels to avoid unnecessary use of outside labor.
• Creating location processes and maintaining SCLM.
• Cross-training of CLS and CLC. Customer satisfaction/problem resolution.
• Review of KPI tracking and improvement. Ensure that all staff is trained in Transportation/Distribution Management.
• Improve employee retention. Reduce number of accidents against previous year.
• Ensure that unnecessary overtime is reviewed and reduced. Collision/Team Safety Reporting follow up with LM.
• Supervisor First Report of Injury reporting follow up with LM.
• Recommend location process initiation and/or improvement and assign responsibility to CLC/CLS.
• Conduct on-going self-audits of location processes and individual accountabilities.
• SOX invoice reconciliation to FFM designee (if highest level at account).
• SOX revenue recognition preparation FFM designee (if highest level at account). Invoice to customer.
• Performs other duties as assigned.

Group Logistics Manager

• Act as the direct liaison with the client to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.
• Strategically plan and execute operations.
• Identify and/or resolve account-related operational issues by implementing continuous improvement and LEAN initiatives to strengthen team cohesion, objectives, productivity, and outcomes.
• Recruit, supervise, develop, and manage employee performance while maintaining a positive employee relations environment for assigned accounts.
• Maintain open and effective communication within workgroups and with other organizational teams.
• Review data, identify required actions, and implement measures as necessary.
• May manage profit-and-loss (P&L) accounts depending on the complexity and scope of the organization.
• Lead a proactive safety program within the assigned workgroup(s), in accordance with company policy, to provide a safe and secure work environment.
• Provide direction and enforce site safety management plans, training, and processes.
• Monitor equipment maintenance for assigned workgroup(s) using checklists and observations, as required.
• Perform other duties as assigned.

Senior Logistics Manager – Managed Transportation

• Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction
• Strategic operational planning and execution for the operation
• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives
• Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment at assigned account(s)
• Maintain open and effective communications within the work group(s)
• Review data, identify and implement necessary actions as required
• May manage the profit and loss statements based on the complexity and scope of the organization
• Lead a proactive safety program within the work group(s) consistent with company policy

Senior Logistics Manager – Dedicated Transportation

• Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility, resolve performance issues, and ensure compliance with policies and procedures.
• Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands.
• Be responsible for the payroll of employees.
• Analyze weekly and monthly P&L statement to determine account profitability and provide financial data and weekly operations report to senior management.
• Be responsible for accounts payable, vendor quotes for purchased materials, and customer invoicing.
• Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations.

Logistics Manager – Transportation

• Manage financial, operational, and employee aspects of multiple accounts
• Responsible for the profitable retention and growth of business
• Goal setting, skills assessment and performance evaluation
• Customer satisfaction and problem resolution
• Conduct ongoing self-audits of location processes
• Ensure all staff is trained in Transportation/Distribution Management

Group Logistics Manager – Dedicated Transportation

• Provide leadership for the Distribution Center and supervisors
• Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction
• Strategic operational planning and execution for the operation
• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives
• Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment
• Maintain open and effective communications within the work group(s) and with other work groups within the organization
• Review data, identify and implement necessary actions as required
• May manage the profit and loss statements based on the complexity and scope of the organization
• Lead a proactive safety program within the work group(s) consistent with company policy
• Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required

Senior Logistics Manager – Startups

• Manage all activities associated with the efficient operation of accounts
• P&L responsibility, ensuring customer satisfaction, compliance, employee relations and safety
• Manage the performance of salaried employees as well as hourly paid employees
• Collaborate with senior management and customers to determine their needs and expectations
• Analyze weekly and monthly P&L statement to determine account profitability
• Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations

Logistics Manager

Recruitment

• During the 12-week HOH fellowship, you will get hands on experience of the day-to-day operations within our Recruiting & HR division
• Includes sourcing, screening, interviewing, offer (negotiation & acceptance) completion of contractor hiring administrative processes, and on-boarding of new contractors
• Role will be responsible for administrating defined external/internal recruitment processes to ensure accounts are fully recruited and developing/managing relationships with Dedicated Senior Operations Team, Hiring Managers, Human Resources, and recruitment team-mates
• Recruiters are also responsible for recruitment updates and keeping the management team informed of market conditions affecting contractor recruitment
• Performance will be measured, in part, upon KPI measures, execution of recruitment strategies which include advertising methods, job fairs, remote recruitment techniques, maintenance of recruitment materials, and keeping the management team informed of recruitment progress and issues affecting recruiting
• Meet Customer Satisfaction objectives with full recruitment of all assigned accounts
• Performs other duties as assigned.

Recruiting & HR Corporate Fellowship

Business Development Rep

• Lead deal pursuit
• Create deal and pricing strategy
• Prospect new brands and develop industry network to build pipeline
• Explore cross sell opportunities where applicable
• Negotiate contracts and close deals
• Further education on vertical for consultative selling
• Explore cross-selling opportunities for existing clients