Customer Service Operations Lead

Ryder System, Inc.

Customer Service Operations Lead overseeing clerical staff in Supply Chain Solutions division at Ryder. Ensuring customer service metrics are met and managing operations between office and customer.

Posted 5/21/2026full-timeTaunton • Massachusetts • 🇺🇸 United StatesSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
Monitor calls and be prepared to de-escalate calls.
Oversee all paperwork associated with orders and maintain the corresponding files
Maintain a current procedure book for the customer service jobs and functions
Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
Compile statistical information from manifest data and prepares related reports.
Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner

Requirements

What you’ll need

H.S. diploma/GED required
Three (3) years or more Customer Service experience required

Benefits

Comp & perks

Medical, Dental, Vision
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicede-escalationcommunicationrelationship managementproblem-solvingcoordinationreport preparationadministrationplanningmonitoring

Certifications

H.S. diplomaGED