Ryder System, Inc.

Supply Chain

• Manage dispatch operations
• Submitting pallet counts to our client
• Reviewing and adjusting returned routes
• Assigning equipment and scheduling drivers
• Communicating routes and tracking progress
• Manage the performance of salaried and hourly employees
• Collaborate with senior management and customers to determine their needs
• Analyze weekly and monthly P&L statement for account profitability
• Responsible for payroll of employees
• Ensure compliance with safety regulations

Warehouse Manager

Call Center Representative

• Assist customers who are experiencing a vehicle breakdown
• Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction Index (CSI) scores
• Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
• Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
• Effectively handle all incoming calls and follow up calls
• Process customer service requests on a variety of topics for our customers.
• Assist with questions related to billing, warranty, compliance paperwork, and etc…
• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• Must have the ability to work 2nd/3rd shift, weekend and holidays

Call Center Representative, Fluent in French or Spanish

Application Engineer

• Conduct security assessments that require expertise of our organization's applications using both Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) methodologies
• Collaborate with software development teams to integrate security into the development life cycle
• Conduct security assessments of web, mobile, and other applications
• Analyze security assessment results to identify security vulnerabilities and provide guidance on remediation
• Design and implement secure software development practices, including threat modeling, secure coding standards, and code review
• Stay current with security threats, trends, and technologies, and recommend new security controls as needed
• Conduct application security investigations and provide recommendations to mitigate risk
• Maintain security documentation, provide subject matter expertise, and collaborate on security policies, procedures, and standards

Application Security Engineer

Machine Learning Engineer

• Design, architect, and deploy sophisticated AI/ML solutions that address critical business challenges.
• Lead and oversee advanced data engineering, preparation, and feature selection for large-scale model training.
• Conduct comprehensive exploratory data analysis, drive feature engineering and selection for optimal model performance.
• Establish, monitor, and refine model evaluation frameworks using advanced metrics and validation strategies.
• Document technical work, present findings to stakeholders, and review code for quality and optimization.
• Mentor and guide engineers and data scientists, fostering technical growth and best practice.
• Collaborate actively with software engineers, product managers, and data scientists to deliver strategic AI/ML projects.
• Research, evaluate, and implement emerging AI/ML technologies, frameworks and methodologies.
• Maintain, troubleshoot, and enhance deployed AI systems, ensuring robustness and scalability.

AI/ML Engineer III

Data Analyst

• Leads the Supply Chain Core Products team responsible for scalable internal analytics products.
• Focuses on developing analytics solutions such as AI-powered labor management systems and self-service Power BI dashboards.
• Collaborates with internal teams to translate business needs into production-ready features.
• Owns the technical roadmap for core products and manages technical issues.
• Mentors a cross-functional team and drives continuous improvement through feedback and innovation.

Manager, Customer Insights – Data Analytics

QA Automation Engineer

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Warehouse Automation Engineer

Financial Planning and Analysis

• Provide financial analysis, planning and data mining support for Fleet Management Solutions (FMS)
• Assist with closing books, forecasting balance of year financials, and creating annual plans and budgets
• Review various month end reports including actual versus budget variances
• Consolidate, prepare, and analyze financial data to understand cause-and-effect relationships and identify drivers
• Perform a broad spectrum of analyses requiring data gathering and extraction from various sources
• Coordinate with Operations, Finance, Accounting, IT, and Sales to consolidate and understand financial results
• Present close results, operational data, and forecasts in written and verbal formats to senior leadership
• Participate in various miscellaneous projects as required
• Develop ad-hoc reports and analyses as requested by leadership

Senior Financial Analyst

Manager

• responsible for the management of assigned accounts in the Business Unit (BU)
• education/development of customer interest in additional Ryder services
• maintain regular and consistent contact with customers to meet customer requirements
• develop sales penetration plan
• segment account base by opportunity for growth and potential for risk
• present Ryder services and capabilities
• develop relationships with all customer buying influences
• ensure contracted services are delivered to customer
• conduct regularly scheduled customer reviews
• manage customer satisfaction perception

Customer Development Manager

Outside Sales

• Developing new customer business within assigned sales territory
• Educating and developing prospects' value perception of Ryder's services
• Developing sales plans and analyzing profitability of prospects
• Creating supportive working relationships with CBUs
• Reporting sales activity to management

Business Development Manager – Outside Sales

Human Resources

• Conduct and participate in all phases of local HR investigations
• Oversee daily administration of reported concerns within ServiceNow and Navex case management systems
• Manage employee relations matters by providing supervisors and managers with policy interpretation
• Partner with Operational Management/Business HR/ Labor Relations/Legal Teams to create solutions to complex Employee Relations situations
• Ensure high-quality Human Resources support for the company through performance management

Employee Relations Partner

• responsible for the efficient and effective delivery of all IT Business Development for the SCS Organization
• bridge between Customer, Solutions, Engineering, and Operations
• lead the IT business development team
• conduct detailed reviews of RFQ’s and coordinate IT pricing inputs
• manage a team of IT resources in support of the sales process
• present IT capabilities and solutions to potential clients
• conduct market and competitive research to identify business trends

Senior Manager – Technology Delivery

• Lead the cross dock & transportation operations at our Smyrna, TN service center.
• Serve as the primary point of contact for cross dock & transportation-related client communications.
• Ensure safety and P&L accountability.
• Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.
• Strategic operational planning and execution for the operation.
• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives.
• Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment at assigned account(s).

Senior Terminal / Cross Dock Manager

Engineer

• Supports the Ryder Continuous Improvement culture across the operation by actively applying continuous improvement methods to support new and existing operations
• Identifies and drives change within the operation through data driven CI, Engineering, and Automation efforts to deliver higher levels of performance in safety, quality, delivery, and cost
• Collects data and performs statistical analysis
• Maps and documents processes
• Independently identifies process gaps; recommends and implements process improvement
• Develop and manage a thorough, effective, and timely continuous improvement plan to drive value for our customers
• Drives process improvement activities to achieve tangible improvement in the key business metrics of safety, quality, delivery, cost, and employee development
• Assesses CI initiatives and provides input and recommendations on future activities
• Supports go-live and steady state certifications
• Identifies and supports Automation projects

Senior Continuous Improvement Engineer

• receive inbound phone calls at our call center from Ryder Platinum National Accounts
• help schedule service for truck and trailer breakdowns
• assist with service related questions
• deliver outstanding customer service
• execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling
• improve the quality and consistency of customer communications
• handle all incoming calls and follow up calls
• process customer service requests on a variety of topics

Sales

• provide administrative support to coordinate used truck sales
• work directly with customers in the coordination of bill of sales
• ensure that all pertinent documents are obtained
• assist with closing all Fleet Sales Monthly between Sales Manager and Asset Management
• provide timely assistance and response to all customers regarding deals, titles, payments