Respond to service tickets and other requests by adding vendors in RTX’s enterprise database, including verification of information on back-up documentation and approvals
Maintain and update vendor master information based on service requests
Conduct appropriate screenings and validation as required or on request
Communicate critical information to stakeholders regarding supplier status such as bankruptcy and debarment
Compile and send monthly reports to stakeholders regarding vendor activity
Assist with process improvement projects and other special projects, as assigned
Work in a high volume, fast-paced, team-oriented, metric driven environment focused on individual and team performance with continuous improvement
Prioritize and complete multiple tasks in a challenging, deadline driven environment
Build positive relationships with internal and external customers, including RTX’s supply base
Reference written work instructions (available in English) for daily job activities
Requirements
U.S. citizenship is required
High school diploma, GED or equivalent with a minimum of two years’ relevant experience
2+ years of experience working with Microsoft Office Suite, especially Excel
Ability to work under pressure in a fast paced, dynamic environment, while maintaining or exceeding the Service Level Agreement
Eligible candidates must reside near Santa Isabel, Puerto Rico (Relocation eligible: No)
Work instructions available in English only
(Preferred) Experience with SAP or other ERP systems
(Preferred) Strong attention to detail and ability to stay organized
(Preferred) Ability to work independently and as a member of a team
(Preferred) Ability to multitask and demonstrate flexibility to easily move between tasks