Salary
💰 $82,000 - $164,000 per year
About the role
- Develop and maintain precise, high-quality technical documentation and visuals that translate complex systems, processes, and workflows into clear, graphical instructional content.
- Take ownership of projects from concept to completion—analyzing requirements, anticipating integrated implications, and championing continuous improvement.
- Innovate visual approaches to optimize user adoption and engagement, utilizing visuals such as exploded diagrams, pictorial instructions, system diagrams, process maps, and flow charts.
- Maintain a consistent visual style and graphics library, including tone and terminology.
- Collaborate on and manage multiple projects simultaneously in a fast-paced, iterative environment, ensuring ITD brand consistency.
- Continuously refine documentation and visuals based on process/tool changes and user feedback.
- Understand the ITD learning and development paradigm—with emphasis on knowledge-transfer systems/tools, processes, and culture.
- Leverage AI to design content optimized for AI-powered Learning Assistant.
Requirements
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- Typically requires Bachelor’s in Technical Writing, Instructional Design, or related field with a minimum of 5+ years of experience; OR advanced degree in related field with minimum of 3+ years of experience.
- Experience with a representative portfolio that demonstrates technical illustration & technical writing skill as well as capability using relevant tools (e.g., Adobe Creative Suite, Microsoft Visio, and/or equivalents).
- Experience comprehending integrated concepts, systems & processes to produce documentation that accurately and accessibly represents complete systems as well as the individual system components.
- Meticulous attention to detail and excellent communication skills (verbal and written)
- Thrives in an agile, fast-iterate environment that embraces experimentation and continuous improvement.