Inside Sales

• Brindar atención a clientes externos, asegurando una experiencia de servicio satisfactoria.
• Liderar al equipo de ventas para alcanzar las metas comerciales establecidas por la empresa.
• Desarrollar relaciones con clientes finales, promoviendo los beneficios de los productos.
• Analizar resultados de ventas y proporcionar retroalimentación al equipo.
• Guiar y desarrollar al equipo de ventas hacia el cumplimiento de metas.
• Coordinar con proveedores para asegurar una operación eficiente.
• Planear y gestionar carteras de clientes por territorio.
• Administrar documentación interna (facturas, cuarentenas, etc.).
• Establecer cuotas y objetivos de ventas.
• Liderar negociaciones clave para el cierre de proyectos.
• Elaborar reportes de proyectos, llamadas y cotizaciones.
• Participar en la planeación estratégica para el crecimiento del negocio.

Coordinador de Ventas Internas

Sales Engineer

• Atender a clientes vía telefónica/personal (mostrador).
• Realizar cotizaciones en sistema interno.
• Promoción de productos.
• Capturar pedidos (controles de venta).
• Prospección de cliente final nuevo.
• Asistir al vendedor externo asignado.
• Realizar el trabajo administrativo para la venta.

Ingeniero de Ventas Internas

Account Executive

• Generate revenue by soliciting and obtaining orders
• Engage in phone based and virtual video conference sales activities
• Build customer relationships and identify customer needs
• Work with key supplier partner representatives
• Utilize Customer Relationship Management (CRM) programs

Inside Sales Representative

Clinical Operations

• Oversee and report on the daily operations of the MRO storeroom
• Determine proper inventory levels and methods
• Analyze spend to provide cost savings and storeroom improvements
• Collaborate with various corporate departments on procurement, systems integration, customer invoicing, vendor payments and staff management
• Drive customer satisfaction through building strong customer relationships and ensuring excellent customer service from the staff
• Negotiate, develop, and manage multi-disciplined projects

Site Operations Manager

Manager

• Take ownership of a region within the UK to support business growth
• Work closely with Sales teams to provide solutions, particularly in Inventory and Procurement
• Coach the Account Management team in solution design and value proposition
• Collaborate with Sales leaders for quality customer discovery
• Support accelerating solution opportunities through the sales pipeline

Solutions Specialist Manager

• Develop and execute a clear digital merchandising strategy
• Foster an insight-led culture
• Deliver content and merchandising solutions
• Partner closely with Commercial and Marketing teams
• Prioritise team resources effectively
• Collaborate with Marketing and SEO teams
• Build and maintain strong relationships with suppliers
• Monitor competitor activity and share insights
• Lead, coach, and develop your team

Digital Merchandising Manager

Administrative Assistant

• Open, sort, scan, and distribute mail
• Manage incorrectly delivered site orders
• Enter approved suppliers into JDE
• Assist with office relocation preparation

Collections

• Manage a portfolio of customer receivables
• Perform written and telephone collection activities in France and internationally
• Follow up before due dates to detect disputes
• Identify disputes and remove any obstacles to payment
• Respond to inquiries from internal and external clients
• Analyze and handle all written requests
• Implement corrective actions to prevent recurrence of issues
• Escalate files to the legal/collections department when necessary
• Advise clients on account-related questions
• Monitor and analyze the aged receivables (Aged Balance)
• Propose modern payment security solutions to clients

Debt Collection Officer

Support Engineer

• Take responsibility for the IT service provided to the VIP community.
• Liaise with F1 team members, board members, and senior management across all geographies to understand their IT requirements.
• Own all VIP incidents and requests, monitoring tickets with other resolver groups or support partners to ensure SLAs are met until resolution.
• Empowered to make decisions that benefit the business and enhance the service delivered.
• Assist with general IT activities and ticket management for London-based users when there is no immediate VIP demand.
• Mentor hardware technicians to develop their technical skills.
• Provide solutions and recommendations to improve the end-user experience.
• Proactively manage IT systems using available tools and technologies.
• Troubleshoot undocumented or unfamiliar issues, find solutions, and document them.
• Adhere to local working practices, legal requirements, and health & safety regulations.

VIP Support Engineer

Business Development Rep

• Manage and grow an account portfolio by identifying opportunities, removing barriers, and presenting our value proposition.
• Deliver on KPIs aligned with the company’s commercial strategy.
• Work closely with Corporate Account Managers to build and execute effective account plans for shared customers.
• Qualify clients, understand their needs, and forecast sales potential.
• Plan and carry out commercial activities, taking corrective action when needed.
• Conduct targeted commercial calls and follow up on opportunities from both internal teams and your own outreach.
• Negotiate projects, tenders, and offers in line with company guidelines and margin targets.
• Maintain accurate CRM data and use RS systems and tools effectively.
• Create and grow revenue opportunities within your assigned region while maximizing margin.
• Build strong relationships with field-based and corporate stakeholders.
• Develop a solid understanding of customers, markets, suppliers, and competitors.
• Collaborate across departments to drive revenue, growth, and customer satisfaction.
• Manage a pipeline of customers handled remotely and expand your network within target accounts.
• Identify customer spend potential and understand their procurement, inventory, and maintenance processes.

Corporate Account Development Representative

Customer Support

• Lead and manage all Customer Service Operations in Global Business Shared Services for Americas
• Supervise Front Office and Back Office managers
• Set up best in class processes and policies
• Liaise with Sales, Operations and other Group teams for a seamless end-to-end CS framework
• Oversee completion of overall Governance Structure and framework
• Ensure daily operations of Ops teams in Customer service across all channels
• Serve on planning and policy-making committees
• Establish and implement departmental goals, objectives, policies, and procedures
• Design and maintain an organizational structure for team performance

Director of Customer Service Operations

Outside Sales

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate account team assigned to each client
• Strategic planning to improve client results
• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Key Account Manager – Outside Sales Manager

• Generate revenue by soliciting and obtaining orders
• Understand and interpret technical requirements
• Provide technical information and develop accounts
• Proactive account management and sales activities
• Engage in phone and virtual video conference sales activities
• Communicate value propositions for each customer persona
• Build customer relationships, identify needs, and provide solutions
• Work with key supplier partner representatives
• Utilize CRM and other programs effectively

Analyst

• Leading redesign and optimisation of credit risk processes.
• Driving SAP Credit Management enhancements and workflow improvements.
• Managing portfolio re ‑ segmentation and applying updated risk criteria.
• Leading data standardisation and clean ‑ up across the AR portfolio.
• Developing future ‑ state process documentation and workflow design.
• Reporting progress, risks and improvement opportunities to stakeholders.

Senior Credit Risk Analyst

Account Manager

• Own and grow a portfolio of national corporate accounts across the UK.
• Build deep, strategic relationships with key stakeholders.
• Identify customer pain points and align RS’s full suite of MRO solutions to deliver measurable value.
• Lead cross-functional collaboration across the wider RS sales organisation to deliver a seamless customer experience.
• Use Salesforce to manage pipeline and Power BI to identify trends, opportunities, and performance insights.
• Drive customer retention, revenue growth, and gross margin improvement.
• Act as a thought leader and trusted advisor to your customers and internal teams.

Coordinador de Ventas Internas

Ingeniero de Ventas Internas

Inside Sales Representative

Site Operations Manager

Solutions Specialist Manager

Digital Merchandising Manager

Administrative Assistant

Debt Collection Officer

VIP Support Engineer

Corporate Account Development Representative

Director of Customer Service Operations

Key Account Manager – Outside Sales Manager

Inside Sales Representative

Senior Credit Risk Analyst

National Corporate Account Manager