Royal Caribbean Group

Manager

• leading compensation strategy, analytics, and program management across Royal Caribbean Group’s shipboard organization
• providing financial and analytical leadership for compensation planning, market benchmarking, salary structure design, harmonization initiatives, and special compensation projects
• partnering closely with HR, Finance, and operational leadership to develop data-driven insights, establish scalable compensation processes, and ensure competitive, equitable, and compliant pay practices across the enterprise
• managing market benchmarking, job matching, pricing analyses, and interpretation of market trends to ensure competitive pay positioning
• driving alignment and harmonization of compensation structures across brands and business units, including new operations and acquisitions
• developing and maintaining compensation processes, tools, and documentation to support transparency, consistency, compliance, and audit readiness
• providing advanced analytics and executive reporting on pay equity, internal alignment, retention risk, and workforce cost forecasts
• overseeing compensation planning systems, data governance, and continuous process improvement
• advising on individual compensation decisions, including offers, retention actions, and off‑cycle adjustments
• communicating compensation strategies, processes, and outcomes effectively to stakeholders at all levels
• mentoring and developing junior team members, strengthening technical and business partnership capabilities

Manager, Compensation

Analyst

• Collect, validate, and analyze operational energy, emissions, and fuel consumption data across the fleet
• Maintain dashboards, databases, and models to monitor decarbonization performance and low-carbon fuel usage
• Quantify emissions reductions from decarbonization levers and track progress toward corporate targets
• Support development of KPIs, compliance metrics, and performance reports for EU ETS, FuelEU Maritime, IMO, and internal governance
• Assist in developing clear decarbonization narratives and supporting materials for leadership and cross-functional workshops, translating data into strategic insights
• Assist in preparing program documentation, trackers, and meeting summaries
• Coordinate cross-functional deliverables with Marine Operations, Newbuild, Fuel Procurement, Supply Chain, Finance, Brand, and Corporate Strategy
• Track timelines, dependencies, and milestones for decarbonization projects, deliverables, and initiatives
• Partner with itinerary planning teams to integrate decarbonization considerations into deployment decisions
• Research emerging low-carbon fuel markets and track price trends, carbon intensity values, and certification standards
• Maintain a global supplier database and benchmark industry peers on fuel adoption and decarbonization progress
• Prepare reports, dashboards, and presentations summarizing program status, lever progress, and compliance with readiness

Analyst, Decarbonization

• Leverage data to help drive global growth and success of Royal Caribbean International
• Provide performance measurements and strategic analysis to influence priorities for the E-commerce and Marketing teams
• Interact with various departments to consolidate data from multiple data sets
• Analyze results and create reports, presentations and/or dashboards for leadership

Senior Analyst, Market Planning and Analysis

Content Manager

• own the content strategy and content management for Celebritycruises.com
• focus on Adobe Experience Manager (AEM) data management, ship deployment, and Go-To-Market campaigns
• collaborate with a team of content professionals, partners with UX, design, development, analytics, SEO/AEO, and cruise product teams
• ensure the guest journey is clear, cohesive, and on-brand across itineraries, ships, and experiences
• provide oversight and work closely with the authoring team and ensure all new efforts are properly tested before going live
• work closely with product and creative teams to create and update content for Destinations, Ships, Activities, Dining Venues, FAQs, and Ports.
• lead content strategy for Celebritycruises.com across itineraries, ships, and experiences, ensuring a consistent brand voice and guest-centric messaging
• own content data management in Adobe Experience Manager (AEM)
• govern content data quality in AEM
• manage ship deployment content calendar
• oversee UAT, QA, and testing content-related tools and processes
• collaborate with UX, design, and development teams to optimize content layouts
• monitor Web Analytics, business performance, and customer satisfaction
• plan and conduct content experiments and A/B tests
• partner with analytics and SEO/AEO teams to understand guest needs and optimize content for search and users
• drive end-to-end content creation for campaigns and site initiatives
• manage publishing workflows in AEM
• conduct regular content inventories and audits
• support personalization and AI-enabled enhancements to the guest journey
• communicate strategy and progress to stakeholders and leadership

Lead, Content Strategist

• Responsible for managing the people and teams that ideate and deliver high quality products for our guests
• Champions the product vision to every stakeholder and partner
• Lead the implementation and execution of all new concepts, experiences, activities, dedicated spaces and programming for Royal Caribbean International
• Manage various strategic rollout efforts on new ships and modernization efforts for existing fleet or private destinations
• Establish/startup plans and training materials to ensure flawless execution of concepts/experiences

Senior Manager, Product Development

Marketing

• Maximize net revenue and margins from the casino database by promoting sailings to known casino guests
• Drive additional acquisition efforts
• Own the database marketing reinvestment strategy and analysis of Direct Mail and Email campaigns
• Partner with Marketing, Consumer Outreach, and Revenue Management to drive aggressive growth in casino bookings
• Create casino database marketing campaigns and analyze the database for growth opportunities
• Segment casino marketing database and determine offers for database marketing campaigns
• Work on casino marketing testing program and ensure learnings are incorporated into all casino channels
• Collaborate with Casino Operations and Hotel Performance teams to ensure accuracy in data reporting and analysis
• Serve as the liaison between internal Club Royale teams and Marketing
• Provide guidance and support for other Club Royale initiatives

Analyst, Casino Database Marketing

Sales Development Rep

• Assess organizational and individual leadership needs to align development efforts with strategic business objectives.
• Design, develop, and maintain leadership development content and programs using instructional design principles and software.
• Develop training materials, workshops, and tools for various leadership levels and initiatives.
• Deliver and facilitate leadership courses, workshops, and both team and individual coaching sessions for employees and management.
• Manage the rollout of leadership development programs and assess their effectiveness and impact, using data analysis to produce and report on actionable information to leadership.
• Work with Sales Leadership, HR and other departments to integrate development initiatives into the broader employee experience, including onboarding, succession planning, and continued development.
• Maintain knowledge of current industry trends and best practices in leadership development, coaching, and adult learning.

Lead, Sales Development

• Responsible for maximizing net revenue and margins from the casino database by promoting sailings to known casino guests and driving additional acquisition efforts
• Partner with VIP Program operations and the Blue Chip loyalty rewards program to increase inbound customer contact
• Own the database marketing reinvestment strategy and analysis of Direct Mail and Email campaigns
• Collaborate with Marketing, Consumer Outreach, and Revenue Management to drive aggressive growth in casino bookings at the most profitable margins possible
• Own, manage and develop all casino database marketing campaigns, as well as analyzing the database for growth opportunities
• Segment casino marketing database and determine offers for database marketing campaigns that maximize profitability of targeted player groups through segmentation testing and analysis
• Deliver consistent post-campaign/monthly/quarterly/annual reports with analysis and insights that will be implemented into casino tactics
• Collaborate with other members of the Casino Operations and Hotel Performance teams to ensure we are collecting, reporting and analyzing data in the most accurate way possible with consistency across teams and reports
• Serve as the liaison between internal Blue Chip teams and Marketing to ensure proper development and delivery of casino collateral and loyalty initiatives
• Collaborate with Blue Chip and Marketing teams to strategically increase automated touchpoints to improve guest experience and loyalty engagement
• Consistently evaluate processes and campaign development strategies with Marketing to ensure our teams are working efficiently to develop and execute campaigns quickly
• Provide guidance for and support other Casino initiatives such as Instant Rewards, Partnership Certificate Events, Rep cross-marketing, Player Development marketing and more
• Partner with Shipboard Operations, IT, and Hotel Performance to constantly improve quantity and quality of casino database as well as accuracy of data transfer from ship to shore
• Personally manage customer issues, escalations, and onboard responsibilities

Senior Analyst, Casino Database Marketing

Product Manager

• Deliver platform configuration efforts, including content structures, user permissions, access controls, and feature settings to meet business requirements
• Oversee platform security, ensuring proper user access, permissions, and compliance with data privacy standards
• Work with Business Analysts to translate business requirements into technical specifications, platform configurations, and feature implementations
• Partner with Business Analysts, stakeholders, and leadership to define, refine, and prioritize the product roadmap based on business priorities and platform capabilities
• Jointly identify opportunities for platform enhancements, security improvements, and user engagement initiatives
• Provide guidance and support for platform adoption, training, and best practices
• Monitor platform performance, user feedback, and analytics to recommend and implement improvements
• Ensure platform configurations adhere to security policies, compliance standards, and internal governance
• Collaborate with security teams to maintain data privacy, encryption, and access controls

Lead, Unily System Admin Product Owner

• Support the execution of guest experience initiatives, shaping the future of Celebrity Cruises
• Transform product vision into high-quality, guest-centric journeys
• Partner with cross-functional teams to define and deliver innovative concepts across ships and/or destinations
• Ensure every sensory touchpoint is seamless, intuitive, and aligned with the brand’s promise
• Craft detailed presentations and develop compelling cases to influence critical decisions
• Champion the guest experience in all they do

Senior Analyst, Experience Development

Communications

• Lead the charge to ensure all guest facing communications align with our brand’s identity and messaging is consistently executed across the fleet
• Guide the development of onboard communications that will improve the overall guest experience onboard
• Provide guidance and direction for the creative execution of new activities and experiences that align to our brand and continue to set us apart
• Leads partnership efforts with operations, shipboard, and brand teams to ensure all entities are informed and aligned with the branding and communications strategies, brand guidelines and overall and corporate strategic goals
• Manage the creation of all physical, digital, and multi-media content; ranging from bathroom amenities to physical signage, to TV content, to Cruise Compass
• Partners with various marketing channels to ensure all communications follow brand standards from creation to ongoing support of a product or service onboard
• Generate, increase, and engage consumer awareness of existing or new onboard offerings or experiences delivered through internal or external partners
• Drive awareness and results for new products to increase onboard revenue across all channels by closely overseeing and managing the execution process
• Develops marketing and communication plans that support guest satisfaction ratings and NPS targets
• Monitor the creative development process and production by Launch as well as any external vendors hired to develop onboard communication content
• Manage and evolve the Sr Account Executive, Onboard Branding & Communications role by defining required skills, roles and responsibilities needed to execute new strategies through all integrated onboard communication channels
• Develop the tactical thinking and execution skills of team members

Manager, Onboard Branding – Communications

Account Executive

• Responsible for managing execution of guest facing onboard communications for select operational areas across the organization
• Launches and manages communications, collaborates with departmental peers, and ensures all needs are successfully met
• Supports and sustains a partnership with segments of operations and will be responsible for strategic and tactical branding initiatives designed to achieve guest satisfaction targets
• Support internal partners in developing and executing best in class onboard communications and driving joint marketing activities
• Supports the global strategy for all onboard communication channels

Account Executive – Onboard Branding and Communications

Consultant

• Manage high-value, emotionally driven sales conversations
• Proactively manage assigned leads through outbound calls, email, and voicemail
• Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations
• Recommend tailored Silversea voyages and experiences
• Guiding guests through decision-making, addressing objections with empathy
• Maximize upsell opportunities and incremental revenue options
• Build long-term relationships that drive repeat bookings and referrals
• Act as a Silversea brand ambassador
• Deliver consistently high-touch, luxury service across all guest interactions
• Operate confidently within Genesys and CRM platforms

Personal Consultant

Operations

• Responsible for the processing of the Philippine Overseas Employment Administration (POEA) contract and visa of crew members
• Accountable for the POEA and Visa processing
• Responsible on the daily operational responsibilities of the POEA and Visa processing
• Ensuring that monitoring for POEA and Visa are updated
• Ensuring that POEA contracts and Visa of all crew members are timely released
• Conducting Visa briefing on crew members

Operations Specialist

Sales

• Coach Reservations specialists to assess their sales and service ability needs to maximize sales conversion rate, deliver accurate resolution, caller satisfaction, and ability to manage their calls effectively
• Design and develop training needs, as well as create a training focused culture that is consistent across the team
• Ensure all staff receives ongoing sales and product/system trainings related to the business KPIs and provides constant follow up thereafter
• Evaluate skill sets and knowledge of the reservations team; provide feedback and documentation to develop performance improvement plans
• Communicate and interact effectively with decision makers, at all levels internally and externally
• Adhere to all company policies, procedures and business ethics codes
• Other duties as assigned by Manager