Rotork

Administration

• Maintain and administer the service schedule for both field and in-house service jobs.
• Build and sustain strong relationships with customers, ensuring expectations are met and providing post-service follow-up.
• Communicate regularly with Channel Partners and Area Sales Managers regarding service activities in their territories.
• Coordinate with service technicians to ensure timely submission of service documentation (invoices, reports, etc.).
• Generate, maintain, and close service tickets accurately.
• Keep a local log of service activities not captured by system reports (e.g., actuator commissioning, preventive maintenance).
• Ensure all service documentation is stored in a centralized, accessible location on the server.

Administration Coordinator

Sales Engineer

• Develop and maintain strong relationships with clients in the Benelux region, understanding their technical needs and providing tailored solutions
• Collaborate with the engineering team to customize products and services to meet client requirements
• Conduct technical presentations and product demonstrations to potential clients
• Analyze market trends and competitor activities to identify new business opportunities
• Prepare and deliver compelling sales proposals and quotations
• Provide technical support and training to clients on our products and services
• Work closely with the marketing team to develop targeted strategies for the Benelux market
• Travel within the Benelux region to meet clients and attend industry events
• Maintain accurate records of sales activities and client interactions in the CRM system
• Stay up-to-date with the latest technological advancements in the industry

Sales Engineer, Benelux

• Develop and maintain sustainable relationships with key accounts
• Achieve sales targets and deliver sales against agreed KPIs
• Report activities using the CRM system on market intelligence, quotes, and customer visits
• Responsible for customer ownership and the growth of key accounts

• Maintain and manage service plans
• Coordinate with technicians
• Ensure all service documents are accurate and accessible
• Build strong relationships with customers, sales partners and Area Sales Managers
• Serve as the central point of contact for service-related communications and follow-up