Rotork

Administration

• Maintain and administer the service schedule for both field and in-house service jobs.
• Build and sustain strong relationships with customers, ensuring expectations are met and providing post-service follow-up.
• Communicate regularly with Channel Partners and Area Sales Managers regarding service activities in their territories.
• Coordinate with service technicians to ensure timely submission of service documentation (invoices, reports, etc.).
• Generate, maintain, and close service tickets accurately.
• Keep a local log of service activities not captured by system reports (e.g., actuator commissioning, preventive maintenance).
• Ensure all service documentation is stored in a centralized, accessible location on the server.
• Perform additional tasks as assigned to support the service team and business operations.

Administration Coordinator

Support Engineer

• Perform manual software/product rollouts on-site
• Perform technical installation and configuration according to training
• Document the work performed
• Work at heights (e.g., on platforms or roofs)

Rollout Support Engineer – m/f/d

• Performing manual software/product rollouts on-site
• Technical installation and configuration according to training
• Documenting completed work
• Working at heights (e.g., on platforms or roofs)

Rollout Support Engineer

Field Engineer

• Technical installation and configuration according to training
• Documentation of completed work
• Working at height (e.g., on platforms or roofs)

Field Service Engineer – Deutsch, Polnisch

• Provide critical service schedules for customers and sites
• Troubleshoot a variety of technical faults
• Perform scheduled maintenance on products
• Identify faults, perform repairs, and test and modify actuators on-site
• Mechanical and electrical installation of actuators, including retrofit modifications to components, sockets/mounts, and drive shafts
• Produce accurate technical reports of on-site visits for completed jobs

Field Service Engineer

• Provide essential service plans to customers and their sites.
• React to various technical faults and planned maintenance of products.
• Identify faults, repair, test and modify actuators in the field.
• Carry out mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts.
• Complete accurate and technical site visit reports for each job.