Director, Sales Enablement and Marketing
Sitero
Salary
💰 CA$65,000 - CA$75,000 per year
Job Level
Junior
About the role
- Manage a portfolio of 1,000+ customer accounts across different points in their journey with Roofr.
- Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions.
- Develop and execute proactive strategies tailored to each user segment to maximize customer value.
- Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
- Proactively address churn risks to ensure high retention and customer satisfaction.
- Collaborate with Account Executives, Implementation, Revenue Operations, and Customer Support to ensure a seamless customer experience.
- Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
- Monitor and improve KPIs such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).
- Report to the Team Lead of Account Management and contribute to revenue growth initiatives.
Requirements
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
- Excellent communication skills and a customer-centric mindset.
- Proactive and highly independent; self-motivated.
- Competitive with yourself and a high achiever.
- Collaborative and customer-obsessed.
- Resilient and adaptable.
