Roofr

Account Manager

• Build, lead, and scale the Account Management function (team of ICs + future team leads).
• Develop the long-term AM strategy aligned with Roofr’s expansion, upsell, retention, and customer engagement goals.
• Design, implement, and operationalize a layer-cake model and customer segmentation framework to optimize touchpoints across customer tiers.
• Partner closely with CS, Sales, Product, RevOps, and Marketing to ensure seamless customer handoffs and a unified customer journey.
• Own net revenue retention (NRR), expansion ARR and account growth KPIs.
• Drive high-impact expansion and upsell programs that deliver meaningful revenue growth.
• Build forecasting models, renewal processes, and account planning frameworks in partnership with RevOps.
• Establish rigorous and repeatable account review cadences and strategic QBR frameworks.
• Recruit, hire, and develop a high-performing Account Management team.
• Create scalable processes, playbooks, enablement materials, and performance metrics aligned to ARR expansion goals.
• Coach the team on strategic account planning, value realization, and commercial negotiation.
• Partner with RevOps to refine compensation plans, territory alignment, and customer segmentation.
• Implement tooling, dashboards, and workflows to increase efficiency and predictability across the AM motion.
• Identify gaps in the customer lifecycle and proactively design solutions to improve adoption, retention, and expansion.

Director of Account Management

Frontend Engineer

• Help drive frontend architecture to the next stage of Roof’s systems
• Work in a fast-paced cross-functional team that values doing things ‘the right way’
• Contribute to an early-stage company with engineering first culture
• Contributing to all aspects of the Software Development Lifecycle, from planning to delivery
• Collaborating with cross-functional team members to develop technical requirements
• Writing clean code to develop functional web applications and reusable libraries
• Writing unit, functional, and acceptance tests
• Troubleshooting and supporting production applications

Senior Frontend Engineer

Program Manager

• Work with the department director and internal stakeholders to plan partnership programs and initiatives, leading their launch and execution (e.g., partner promotions, integration rollouts, co-marketing efforts).
• Partner with Marketing, Product, Revenue Operations, Finance, Sales and Customer Success teams to align resources, timelines, and messaging for all partner initiatives.
• Collaborate with Partner Enablement Managers to ensure their programs and campaigns are supported with the right assets, tools, and internal communication.
• Develop and maintain project trackers, timelines, and process documentation to keep all stakeholders aligned and accountable.
• Monitor program progress and performance, identify bottlenecks, and provide recommendations for continuous improvement.
• Anticipate needs and coordinate the creation of resources (sales collateral, internal training, partner-facing assets) to support upcoming launches.
• Step in where needed to drive day-to-day execution—whether that’s organizing partner webinars, coordinating pilot launches, or managing campaign rollouts—ensuring programs move from concept to reality.

Program Manager – Partnerships

Marketing

• Work closely with revenue and marketing teams to ensure alignment on partner marketing objectives.
• Develop and implement detailed quarterly co-marketing strategies with key partners to drive mutual growth.
• Work closely with the Revenue team to establish partner marketing programs aimed at generating new branch activations and building programs to enable and delight existing customer partner branches
• Own end-to-end project management of co-marketing campaigns from project briefs and timelines to budgets and campaign performance.
• Execute joint digital and in-person co-marketing campaigns in collaboration with partner teams, utilizing a mix of channels including email, print, webinars, content marketing, events, and other sponsorships.
• Work with content creators and designers to develop co-branded marketing assets, templates, case studies, and thought leadership pieces that highlight partner integrations and success.
• Design and deliver resources, tools, and training to enable partners and affiliates to effectively market and sell joint offerings; support the development of a partner portal.
• Measure and optimize co-marketing campaigns, using data to make improvements and share ROI insights with stakeholders.
• Track and manage contracts, a partner library, vendors, campaign calendar, and inventory.
• Work closely with Roofr’s Field Marketing team to drive Branch engagement and activations, as well as supporting the contractor funnel through events in joint partner / Roofr event.
• Ensure consistency in messaging across all partner program communications, aligning with Roofr’s brand voice and value-based campaign messaging.

Partner Marketing Manager

Customer Success Manager

• Define and execute the vision, strategy, and operating model for Customer Success across Builds, Implementation, Onboarding, Retention, Customer Education and Customer Insights functions.
• Build, mentor, and inspire a high-performing CS team while fostering a customer-centric culture.
• Partner closely with Growth, Product, Sales, Support, Partnerships and Marketing to align on customer journey, feedback loops, and GTM strategy.
• Manage the Build Manager, responsible for Offshore Shift Leads, and Offshore Builders.
• Ensure accurate and scalable execution of customer account setup, account optimization and data migration.
• Expand Builder responsibilities to support growth in new products, increased self-serve demand, and migration work.
• Maintain round-the-clock coverage through offshore teams and shift leads.
• Oversee Managers of Customer Onboarding (Greenfield, Brownfield, and Field) and Implementation Specialists, ensuring consistent, high-quality onboarding experiences across all customer segments.
• Design scalable onboarding frameworks to reduce time-to-value and set customers up for long-term success.
• Create and refine implementation playbooks that not only drive adoption but also surface upsell and cross-sell opportunities as customers expand their usage.
• Oversee Customer Education; training programs, persona-based enablement, virtual and in-person onboarding, and scaling Roofr Academy content.
• Ensure adoption across self-serve and sales-assisted customers through structured education programs that support both admins and end-users.
• Establish metrics, processes, and playbooks to increase retention and reduce churn.
• Develop and optimize health scoring models to identify risks and opportunities across the customer base.
• Build proactive retention strategies, including customer engagement and success planning.
• Design churn-save playbooks that systematically identify at-risk accounts, outline intervention strategies, and generate pipeline for upsells, cross-sells, and increased adoption.
• Translate customer insights into actionable initiatives across Product, Marketing, and Revenue.
• Build systems, processes and playbooks that support customer success across self-serve, sales assisted and sales lead customers at scale.
• Define key success metrics and provide executive-level reporting on onboarding & implementation, adoption, retention, education, customer insights and customer experience.
• Standardize playbooks and best practices across all CS functions.
• Drive operational planning for headcount, ramp time, and resource allocation based on subscription growth.

Director of Customer Success

Outside Sales

• Manage and coach a team of Partner Enablement Reps covering assigned partner territories.
• Conduct regular 1:1s, call reviews, pipeline reviews, forecasting meetings and performance check-ins to improve execution and consistency.
• Develop scalable playbooks, talk tracks, and enablement materials to support team performance.
• Support hiring, onboarding, and training of new PERs.
• Oversee execution of the enablement process — from new partner branch outreach to goal alignment sessions with their sales teams.
• Monitor pipeline health, ensuring consistent activity and progression through key enablement stages.
• Identify and support expansion opportunities within the partnership’s network.
• Coordinate in-person enablement activities such as partner visits, ride-alongs, and regional events (e.g., lunch & learns, trade shows).
• Ensure field efforts align with performance goals around lead generation, partner engagement, and activation.
• Track and report on KPIs such as new partner activations, goal alignment sessions, and leads generated.
• Collaborate with Revenue Operations and the Partnerships Director to forecast performance and optimize coverage.
• Use data insights to identify high-impact activities and continuously improve the team’s playbook.
• Work closely with Sales, Marketing, and Customer Success to ensure smooth lead handoffs and consistent messaging.
• Partner with the Partner Marketing Manager to plan and execute co-branded campaigns and field events.
• Serve as the internal liaison for the partner’s regional and national teams to ensure strong collaboration.

Territory Sales Leader

Field Sales Leader

Manager

Partnership Enablement Manager

Recruitment

• Develop and execute innovative sourcing strategies to attract top sales talent, including using social media, job boards, networking, and industry events.
• Build and maintain a pipeline of qualified candidates for Sales and Territory Representative roles.
• Utilize tools and platforms such as LinkedIn, Indeed, and others to proactively identify and engage potential candidates.
• Manage the full cycle recruitment process, including posting job ads, reviewing resumes, conducting phone screens, and coordinating interviews.
• Collaborate with hiring managers to understand role requirements, develop job descriptions, and create targeted recruitment strategies.
• Provide guidance and support to hiring managers throughout the interview process, including interview preparation and candidate selection.
• Ensure a positive candidate experience by maintaining clear communication, providing timely feedback, and delivering a seamless interview process.
• Conduct reference checks and background screenings as necessary.
• Track and report on key recruiting metrics such as time-to-fill, cost-per-hire, and candidate satisfaction.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (Greenhouse).
• Prepare and extend job offers, negotiate terms, and manage the offer acceptance process.

GTM Recruiter – Contract

Customer Support

• Deliver high-quality customer support via phone, email, and chat, seeing customer issues through to resolution.
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service.
• Track and update support tickets and activities in our CRM.
• Develop and maintain excellent product knowledge, staying updated on developments and enhancements.
• Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey.
• Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.

Customer Support Representative

3D Artist

• Conceptualize and storyboard motion projects in collaboration with the creative and marketing teams.
• Design and animate engaging motion graphics, titles, and transitions for video, social, and digital platforms.
• Edit video content (cutting, color grading, sound design) to produce cohesive, high-impact narratives.
• Translate static designs and ideas into visually compelling motion assets while maintaining brand integrity.
• Collaborate cross-functionally with designers, copywriters, and producers to deliver creative solutions from pitch to post.
• Stay current with emerging animation styles, techniques, and tools to continuously evolve the brand’s visual language.

Senior Motion Designer

Data Analyst

• Build and maintain dashboards and reports to deliver clear, actionable business insights
• Identify trends and uncover business opportunities through deep data exploration
• Transform, clean, and model raw data using DBT to create reliable, analytics-ready datasets
• Maintain and improve the data warehouse structure (e.g., Snowflake) with efficient, scalable models (e.g., star/snowflake schemas)
• Present analytical findings in clear, compelling formats to stakeholders across the organization, including sales & marketing, finance, and product teams.

Product Manager

• Manage the full product life cycle from discovery to delivery, with an emphasis on customer research, user testing, definition of acceptance criteria, acceptance testing, and analytics
• Define and analyze key performance metrics
• Regularly speak with customers to gain insight on their specific needs and build a product that can change the trajectory of their business
• Work as part of a dedicated product development team (consisting of you, a product design partner, and a team of software engineers) to build great software
• Support efficiency & velocity of product delivery by maintaining a runway for the engineering team

Senior Product Manager, CRM

• Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory
• Be responsible for driving partner growth through partner engagement and enablement programs
• Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you
• Provide effective Roofr product training and onboarding support for our new partners
• Plan, forecast, and meet monthly and quarterly departmental objectives and quotas
• Own engagement responsibilities by organizing and hosting timely and localized community events and meetings
• Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings
• Travel to partner sites/locations regularly (estimated 1-2 weeks per month)
• Become a master of Roofr’s PRM & CRM for partner-related updates
• Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner

Territory Manager

Field Sales Manager

Backend Engineer

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Engenheiro Backend Sênior, Growth

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Roofr
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Software como Serviço (SaaS) • B2B • Software para empresas de telhados • Orçamentos e faturas • Propostas

A Roofr é uma plataforma de software completa, projetada especificamente para empresas de telhados. Ela oferece um conjunto de ferramentas que agiliza diversos aspectos das operações do setor, incluindo CRM, orçamentos instantâneos, propostas, medições de telhado e faturamento e pagamentos integrados. 

A Roofr permite que telhadistas capturem leads, criem propostas impressionantes, gerenciem detalhes dos serviços e façam pedidos de materiais — tudo em uma única plataforma. O software tem como objetivo aumentar a eficiência, economizar tempo e ajudar empresas de telhados a crescer ao consolidar múltiplas aplicações em um fluxo de trabalho único e contínuo. 

51 - 200 funcionários

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12.000.000 Series A em 2022-09

Descrição

• Gerar impacto cross-product desenvolvendo experimentos em Proposals, otimizando fluxos de onboarding e criando funcionalidades backend que afetam aquisição, monetização e retenção
• Atuar em uma equipe multifuncional de ritmo acelerado contribuindo para sistemas backend sob governança arquitetural e melhores práticas de engenharia
• Arquitetar soluções backend escaláveis: construir APIs robustas em Laravel seguindo padrões de Domain-Driven Design (DDD), otimizar desempenho de banco de dados e criar sistemas de fácil manutenção
• Ser responsável por jornadas de usuário de ponta a ponta, desde APIs de cadastro e onboarding até gerenciamento de assinaturas e entregas de integração para equipes de implementação
• Pioneirar experiências orientadas por IA desenvolvendo e iterando workflows backend aprimorados por IA e experimentos relacionados
• Construir com foco em experimentação: implementar feature flags, infraestrutura de A/B testing e rastreamento analítico para suportar experimentação rápida
• Liderar com autonomia junto a designers de produto e ao Growth EM, assumindo responsabilidade por decisões arquiteturais
• Moldar o futuro do software para roofing contribuindo individualmente para a arquitetura backend e para a trajetória de crescimento da empresa

🎯 Requisitos

• Mínimo de 5 anos de experiência em desenvolvimento de software (parte dessa experiência envolvendo PHP e/ou framework Laravel)
• Habilidades avançadas em PostgreSQL, incluindo otimização de queries, estratégias de indexação, design de schema e tuning de desempenho para aplicações multi-tenant e de alto tráfego
• Experiência com metodologias ágeis e entrega frequente de código
• Compreensão profunda de otimização de backend, estratégias de cache, testes abrangentes (unitários, de integração e de carga) e práticas de CI/CD
• Liderança técnica proativa e responsabilidade pela qualidade do código
• Mentalidade de growth engineering com motivação para mover métricas de aquisição/monetização/retenção
• Diferencial: experiência direta em um time de growth ou construindo sistemas backend voltados a iniciativas de aquisição/monetização
• Diferencial: alguma experiência com React ou curiosidade para aprender
• Diferencial: experiência com pipelines de dados e familiaridade com sistemas de analytics/tracking
• Diferencial: experiência em construir serviços backend de AI/ML em produção ou curiosidade para aprender
• Diferencial: histórico com processamento de pagamentos e sistemas de gerenciamento de assinaturas
• Diferencial: experiência com frameworks de avaliação de IA e metodologias de testes

🏖️ Benefícios

• A primeira semana de trabalho é folga remunerada obrigatória (PTO)!
• 1 sexta-feira livre por mês (dias de lavanderia)
• Fechamento pago da empresa na semana entre o Natal e o Ano Novo
• Política de folga flexível
• 80% dos benefícios pagos pelo empregador
• RRSP/401k match
• Política generosa de licença parental
• 2 retreats por ano e atividades de team building
• Amplas oportunidades de aprendizado e desenvolvimento
• Subsídio para montagem do home office
• Auxílio para internet e telefone
• Cultura remote-first
• Pagamento todas as sextas-feiras!

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Senior Backend Engineer, Growth

Account Executive

• Responsible for discovering the pain points that contractors experience when running their businesses and acting as a consultant
• Educate contractors on Roofr products and services and arm them with tools to achieve their business goals
• Connect with leads at various stages of the buying journey
• Qualify and execute on thorough discoveries
• Identify relevant pain points, needs and values
• Conduct demos and utilize training documents to suit each customer’s needs
• Educate leads on all Roofr solutions to ensure they receive the best value for their investment
• Work independently, effectively prioritize and manage time
• Be a champion for all Roofr products and services
• Drive revenue through customer acquisition
• Maintain a clean CRM and updated pipeline at all times
• Collaborate with engineering, partnerships, customer success, operations, and leadership to help build and maintain the product that customers need

Senior Account Executive

Sales Development Rep

• Lead all inbound sales inquiries and provide a white glove experience for customers
• Learn about Roofr, our industry and competitors, and our value proposition
• Execute a high number of daily activities (calls, emails, social selling, etc.)
• Connect with and qualify inbound leads
• Build and establish rapport with multiple levels of buyers
• Understand prospects' needs and effectively communicate how Roofr will help
• Partner with Account Executives and collaborate on handoffs of qualified opportunities
• Document use cases, purchase timeframes, and next steps
• Meet monthly, quarterly and annual quotas
• Manage customer expectations and contribute to a high level of customer satisfaction
• Provide detailed and accurate pipeline forecasting and maintain data hygiene
• Help define and improve sales processes, strategies, and tactics as part of a startup team

Sales Development Representative

• Take charge of the entire recruitment process for the GTM Department (Sales, Partnerships, Implementation, Account Management)
• Develop and execute sourcing strategies using social media, job boards, networking, and industry events
• Build and maintain a pipeline of qualified candidates for Sales and Territory Representative roles
• Use tools and platforms such as LinkedIn and Indeed to identify and engage candidates
• Manage full-cycle recruitment: post job ads, review resumes, conduct phone screens, and coordinate interviews
• Collaborate with hiring managers to develop job descriptions and targeted recruitment strategies
• Provide guidance to hiring managers on interview preparation and candidate selection
• Ensure a positive candidate experience through clear communication and timely feedback
• Conduct reference checks and background screenings as necessary
• Track and report recruiting metrics (time-to-fill, cost-per-hire, candidate satisfaction)
• Maintain accurate candidate records in Greenhouse ATS
• Prepare and extend job offers, negotiate terms, and manage offer acceptance process

GTM Recruiter

• Manage a portfolio of 1,000+ customer accounts across different points in their journey with Roofr.
• Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions.
• Develop and execute proactive strategies tailored to each user segment to maximize customer value.
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
• Proactively address churn risks to ensure high retention and customer satisfaction.
• Collaborate with Account Executives, Implementation, Revenue Operations, and Customer Support to ensure a seamless customer experience.
• Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
• Monitor and improve KPIs such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).
• Report to the Team Lead of Account Management and contribute to revenue growth initiatives.

Revenue Operations

• Architect and operate the systems, processes, and insights that power Roofr's go-to-market engine.
• Partner with GTM leadership (Marketing, Sales, CS, Finance) to define and operationalize revenue strategy and align teams around shared goals, KPIs, and processes.
• Lead annual and quarterly revenue planning, including headcount modeling, quota setting, and territory design.
• Partner with Product, Finance, and GTM leaders on pricing, packaging, and new monetization strategies.
• Build and mature scalable processes, playbooks, and workflows across the revenue lifecycle and standardize handoffs between Marketing, Sales, Partnerships, and Customer Success.
• Own the GTM tech stack (CRM, marketing automation, sales engagement, analytics tools, CS platforms), evaluate and implement tools, and ensure clean data governance.
• Build and maintain dashboards, reporting, and forecasting models; deliver actionable insights on funnel performance, pipeline health, churn, retention, and expansion.
• Establish the RevOps org’s long-term vision and operating model, serve as a trusted advisor to GTM and executive leadership, and lead change-management initiatives to ensure adoption.

VP, Revenue Operations

• Drive cross-product impact: Work across multiple product domains simultaneously—building experiments in Proposals, optimizing onboarding flows, and developing features that directly impact acquisition, monetization, and retention metrics
• Move fast, responsibly: Operate in a Kanban environment where priorities shift based on experiment results and business needs, requiring you to balance rapid iteration with quality engineering practices
• Own end-to-end user journeys: Build features that span the entire customer lifecycle—from signup and onboarding to subscription upgrades and hand-offs to implementation teams
• Pioneer AI-driven experiences: Develop and iterate on novel AI-enhanced workflows and experiments that represent the cutting edge of roofing industry technology
• Lead with autonomy: Work in a self-directed environment with our product designer and Growth EM, taking ownership of product decisions and driving features from conception to delivery
• Build with experimentation in mind: Rapidly set up A/B tests and feature variations, prototype new experiences to drive user value, and help us learn and iterate on growth strategies with measurable business impact
• Architect scalable React applications: Build reusable component libraries with optimal performance, implement responsive designs that convert across all devices, and create robust frontend systems that support rapid A/B testing while maintaining accessibility and code quality
• Make pragmatic trade-offs: Know when to optimize for speed vs. complexity, always considering the unique needs of cross-domain features and growth experimentation
• Shape the future of roofing software: Join a small, passionate team where your individual contributions directly influence product direction and company growth trajectory

Senior Frontend Engineer, Growth

Implementation Specialist

• Deliver results, provide high-quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Account Management teams to execute on implementation.
• Manage key metrics that feed into team-based goals around Product Adoption, churn, and advocacy
• Help build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers
• Execute Roofr training sessions through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the other Revenue teams to ensure a cohesive Roofr experience
• Drive clients towards adopting additional Roofr products to help increase MRR expansion potential

Data Scientist

• As a Data Scientist, you’ll be both strategic and hands-on, applying advanced analytics to solve high-impact business problems.
• Typical responsibilities include:
• Conduct exploratory data analysis to identify patterns and trends in large datasets
• Design, model, and deploy datasets for continuous and reusable analysis
• Design and execute statistical experiments, A/B tests, and hypothesis testing
• Build predictive models using regression analysis, time series forecasting, and statistical techniques, and other predictive techniques
• Create comprehensive reports and visualizations to communicate findings to stakeholders
• Partner with business teams to translate questions into analytical frameworks
• Ensure data quality through validation, cleaning, and preprocessing
• Provide recommendations based on statistical evidence and data analysis
• Monitor and analyze key business metrics and identify significant changes or trends

• Lead, mentor, and grow a small, multidisciplinary data team (data engineers, analysts, data scientists).
• Define, refine and implement best practices for data modeling, transformation (DBT), orchestration (Airflow), and testing.
• Own the data stack and architecture (e.g., Snowflake, DBT, Metabase/Sigma, Stitch).
• Collaborate with stakeholders to define KPIs, build dashboards, and provide strategic insights.
• Drive data governance, quality, documentation, and metric standardization.
• Guide the development of data products and experimentation frameworks (A/B testing, churn prediction, etc.).
• Partner with leadership to align data strategy with business objectives.
• Stay up to date on modern data tooling and recommend improvements to scale infrastructure and processes.

Director of Account Management

Senior Frontend Engineer

Program Manager – Partnerships

Partner Marketing Manager

Director of Customer Success

Territory Sales Leader

Field Sales Leader

Partnership Enablement Manager

GTM Recruiter – Contract

Customer Support Representative

Senior Motion Designer

Data Analyst

Senior Product Manager, CRM

Territory Manager

Field Sales Manager

Senior Backend Engineer, Growth

Senior Account Executive

Sales Development Representative

GTM Recruiter

Account Manager

Field Sales Manager

Territory Manager

VP, Revenue Operations

Senior Frontend Engineer, Growth

Implementation Specialist

Data Scientist

Data Analytics Manager