Roofr

Backend Engineer

• Help drive backend architecture to the next stage of Roof’s systems
• Work in a fast-paced cross-functional team that values doing things ‘the right way’
• Contribute in an early-stage company with engineering first culture
• Contributing to all aspects of the Software Development Lifecycle, from planning to delivery
• Collaborating with the cross-functional team members to develop technical requirements
• Writing clean code to develop functional web applications and reusable libraries
• Writing unit, functional, and acceptance tests
• Troubleshooting and supporting production applications

Senior Backend Engineer

QA Engineer

• Drive testing architecture to the next stage of Roofr's systems
• Continuously improve quality assurance processes and ensure best practices are followed
• Lead the transition to shift-left testing practices by implementing an automation-first culture, empowering developers to write tests alongside code and integrating quality checkpoints throughout the development process
• Build and maintain comprehensive test suites for acceptance testing, covering all user stories and acceptance criteria
• Conduct test automation efforts for web and mobile (PWA) applications, complemented by targeted manual validation to ensure comprehensive quality.
• Develop automated tests using Playwright with TypeScript
• Partner with cross-functional teams to develop technical and testing requirements
• Contribute to an early-stage, engineering-first culture focused on quality and best practices

Senior QA Engineer

Account Manager

• Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
• Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion.
• Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
• Proactively address churn risks to ensure high retention and customer satisfaction.
• Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
• Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
• Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

Account Manager, Expansion

Product Manager

• Manage the full product life cycle from discovery to delivery, with an emphasis on customer research, user testing, definition of acceptance criteria, acceptance testing, and analytics
• Define and analyze key performance metrics
• Regularly speak with customers to gain insight on their specific needs and build a product that can change the trajectory of their business
• Work as part of a dedicated product development team (consisting of you, a product design partner, and a team of software engineers) to build great software
• Support efficiency & velocity of product delivery by maintaining a runway for the engineering team

Principal Product Manager, Suppliers

Account Executive

• Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory
• Be responsible for driving partner growth through partner engagement and enablement programs
• Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you
• Provide effective Roofr product training and onboarding support for our new partners
• Plan, forecast, and meet monthly and quarterly departmental objectives and quotas
• Own engagement responsibilities by organizing and hosting timely and localized community events and meetings
• Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings
• Travel to partner sites/locations regularly (estimated 1-2 weeks per month)
• Become a master of Roofr’s PRM & CRM for partner-related updates
• Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner

Senior Field Sales Representative

Brand Designer

• Collaborate with internal teams and clients to brainstorm, strategize, and develop a wide range of digital and print materials, including web pages, presentations, signage, newsletters, marketing collateral, logos, social imagery, and brochures.
• Own the end-to-end creative process for campaigns, from intake and project planning to timeline management, stakeholder collaboration, design strategy, and iterative feedback.
• Develop concepts and create design assets using Figma and Adobe Creative Suite, with attention to color, typography, imagery, layout, and overall brand consistency.
• Lead strategy and requirement discussions with team members to ensure alignment on project vision and goals.
• Manage the revision process, iterating on multiple versions until final approval.
• Translate strategic direction into high-quality designs that adhere to brand guidelines and deadlines.
• Oversee asset management and uploading processes, using tools like Notion or other content management systems.
• Apply trend intelligence and business insights to inform design decisions and execution.
• Handle multiple projects simultaneously, ensuring timely delivery and responsiveness to feedback.

Senior Brand Designer

Accounting Manager

• Support monthly close activities, including:
• Assist with:
• Support revenue and billing processes, including:
• Maintain schedules for key balance sheet accounts
• Support audit and compliance requests by preparing documentation and support schedules
• Help improve documentation of accounting processes and controls
• Participate in process improvement initiatives as the team scales

Junior Accounting Analyst

Financial Planning and Analysis

• Own the company’s:
• Annual Operating Plan
• Quarterly forecast process
• Long-range planning model
• Lead monthly business reviews and executive reporting, including:
• KPI and operating dashboards
• Budget vs. Actuals
• A variance and root-cause analysis
• Partner with functional leaders (Product, Sales, Marketing, Customer, G&A) to:
• Build and maintain budget ownership
• Translate strategy into operating plans
• Support headcount and investment decisions
• Build and maintain SaaS operating metrics, including (as applicable):
• Revenue
• Pipeline analytics
• Churn and retention
• CAC, LTV, and payback
• Gross margin and cost drivers
• Own headcount planning and personnel cost forecasting
• Support Board and investor materials in partnership with the CFO
• Improve financial systems, models, and planning tools
• Establish and scale FP&A processes and standards as the company grows
• Mentor and develop FP&A team member(s)