Insycle

Customer Success Manager, Technical

Insycle

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • As a Technical Customer Success Manager at Insycle, you’ll own customer outcomes—from thoughtful onboarding to ongoing adoption, renewals, and advocacy.
  • You’ll create clarity from ambiguity, improve processes, and proactively guide customers to value.
  • You’ll collaborate tightly with Product, Support, and Sales to make working with data feel easy, fun, and not scary.
  • Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries.

Requirements

  • You’re a Fit If You… Are a self-starter with a bias to action—you see what’s needed, take ownership, and create improvements without being asked.
  • Are hungry to improve processes and move the company forward; you notice patterns, propose scalable fixes, and follow through.
  • Are curious but intentional—you ask great questions, form hypotheses, test quickly, and measure impact.
  • Have 3+ years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a SaaS company.
  • Communicate clearly across chat, email, and Zoom; you can translate complex topics into simple, friendly guidance and are comfortable communicating with various stakeholders.
  • Are highly technical, with the ability to learn quickly and become a product expert.
  • Are comfortable with CRMs and data workflows (HubSpot or Salesforce), and you can troubleshoot technical issues.
  • Enjoy collaborating, stay positive and energetic under pressure, and embody being helpful in every interaction.
  • 🚫 This Role Isn’t for You If… You prefer to work strictly from a script or only handle basic questions. Ambiguity drains you, or you hesitate to wear different hats in a fast-moving startup. You resist adopting new processes. You wait for direction rather than proactively identifying problems and proposing solutions.
  • You're uncomfortable asking customers questions and providing strategic guidances. 🛠 Tools We Use HubSpot (CRM), Salesforce (familiarity a plus) Intercom (live chat) Zoom (training, onboarding, QBRs) Slack (collaboration) Loom , docs, and templates for training and documentation AI-powered tools (like ChatGPT) to accelerate quality support and success work