Rogers Behavioral Health

Backend Engineer

• Promote teamwork and serve as a resource to the multidisciplinary patient-care team
• Train, coach, consult with, and support assigned behavior specialists and therapists
• Oversee development, coordination, and facilitation of social services for patients and families
• Collaborate with site operational and clinical leadership
• Provide direct patient care and social services as needed
• Oversee timely planning and patient care from admission through discharge
• Ensure staff scheduling and coverage needs are met
• Establish and communicate goals consistent with job duties, program requirements, and Rogers’ mission
• Evaluate staff and report to the Director/Manager of Operations
• Participate in staff evaluations, orientation, supervision, coaching, and professional growth
• Participate in department and multidisciplinary meetings, committees, performance-improvement meetings, and team projects
• Follow cases and provide feedback to improve quality of care
• Accept patient assignments and provide group, individual, and family therapy
• Participate in interdisciplinary staffing and discuss patient progress
• Audit 20% of charts based on daily census
• Resolve medical-record deficiencies and recommend improvements based on audit trends
• Provide feedback, education, and observations to staff and leadership
• Assist with recruitment and conduct comprehensive interviews
• Participate in marketing, outreach visits, educational talks, and community events
• Promote department goals, Rogers’ mission, and compliance with policies and procedures
• Support conflict resolution and investigations in collaboration with Human Resources
• Monitor variances and their impact on the department budget
• Educate staff regarding applicable regulations and requirements, including Joint Commission and State of Wisconsin guidelines
• Demonstrate measurable goal achievement and timely completion of tasks
• Communicate professionally and resolve peer issues in a positive, solution-focused manner

Lead Therapist – PHP, IOP

• Conduct individual, group, and family therapy sessions
• Assessing patients' needs: Conducting comprehensive assessments to identify patients' mental health concerns, strengths, and challenges.
• Developing treatment plans: Creating individualized treatment plans based on patients' needs and goal; provide guidance in the implementation of clinical interventions, including but not limited to facilitating treatment team meetings.
• Providing counseling and support: Incorporating evidence-based therapeutic techniques to help patients manage their symptoms and improve their overall well-being within sessions and in-the-moment as needed in the milieu.
• Educating patients: Teaching patients about their mental health and/or substance use condition, self-care strategies, and treatment options to support patients in reviewing the costs and benefits of treatment engagement and aftercare plans.
• Documenting patient progress: Maintaining detailed records of therapy sessions, including patient progress, goals, and interventions. Complete all documentation within required time.
• Collaborating with other professionals (both internally and externally): Working with other members of the treatment team, such as psychiatrists, social workers, and case managers, to coordinate care and ensure optimal outcomes.
• Adhering to ethical guidelines: Following ethical codes of conduct and maintaining confidentiality in all interactions with patients.
• Continuing education: Participating in ongoing professional development to stay updated on the latest research and best practices in the field of mental health.
• Report and document suspected cases of physical, sexual abuse and/or neglect according to the law in the state of employment and according to System policy and procedure.
• Conduct self in a professional manner. Demonstrate strong interdisciplinary approach and collaboration among departments. Communicate assertively and accurately. Receive feedback in a productive manner to further personal & professional development. Support changes in staffing/scheduling assignment when program and patient care needs require. Participate in clinical initiatives, projects, and activities to support system-wide continuous improvement. Demonstrate understanding of Joint Commission, State, and other regulatory agency compliance regulations. Provide for patient safety and the safety of the facility. Performs other duties as assigned.

Therapist – PHP, IOP

Assistant

• Perform departmental clerical and receptionist functions timely and accurately.
• Communicate messages to others timely and accurately.
• Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately.
• Greet and screen visitors and assist in meeting requests for information.
• Type general messages for the department.
• Make appointments for the unit.
• File documents in the unit manuals and resource areas.
• Copy documents for unit staff.
• Sort and distribute mail.
• Maintain the filing system and ensure that needed forms are readily available.
• Perform departmental billing functions timely and accurately.
• Produce complete and accurate claims.
• Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks.
• Balance accounts receivable and prepare deposit reconciliations.
• Prepare professional, all-inclusive fee bills for submission to Accounts Payable.
• Prepare vendor bills for submission to providers.
• Post payment denials of insurance Explanation of Benefits into the billing system.
• Type and log hospital and physician payments into Excel spreadsheet.
• Assist with producing and mailing monthly statements.
• Maintain medical records in a functional, detailed, and accurate manner.
• Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed.
• File laboratory and other diagnostic reports in an accurate and timely manner.
• Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments.
• Sign out and distribute supplies in a fiscally prudent manner.
• Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers.
• Place weekly food orders.
• Facilitate communication and assist in providing information to patients, families, visitors, and health care providers.
• Report relevant information to the manager, appropriate health care provider or department.
• Prioritize tasks and demonstrate ability to organize workload.
• Respond to requests from physicians, patients, families, visitors, and health care providers. Take appropriate action.
• Respond to codes and crisis situations as needed, under the direction of clinical staff.
• Assist with patients at arrival and departure times under the direction of clinical staff.
• Participate in Hospital committees, meetings, and team projects.
• Demonstrate punctuality and preparedness.
• Actively participate in discussions; be prepared to discuss agenda topics.
• Contribute in a positive, solution-focused manner.
• Share results of committee work at unit meetings and/or in other venues.
• Facilitate intra-department communication and oversee patient care and safety.
• Promote a team environment by example and by participating in workload completion, when necessary.
• Interact with employees, physicians, and the public in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedures manual.
• Serve as a positive customer-service role model by greeting all that approach for assistance.
• Attend department meetings, participate in communication, contribute to problem resolution, and take minutes, when needed.
• Facilitate accurate exchange of information.
• Help with system and other changes in a timely fashion.
• Contribute to refining systems for direct feedback to unit staff, communication book, interdisciplinary report, memos, and memo boards.
• Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems.
• Attend and participate in Hospital activities.
• Demonstrate responsibility and initiative by attending all mandatory in-services.
• Participate in fire drills, evacuations, and emergency codes when circumstances exist.
• Perform duties as directed by the day treatment manager.
• Use computers and software to complete job responsibilities requiring written documents.
• Know and use standard office software platforms and electronic medical records system.
• Assist the manager and department staff by preparing documents and minutes.
• Promote department goals and the mission of the Hospital.
• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (Joint Commission, state).

Clinic Assistant

Behavior Specialist

• Provide virtual psychoeducational groups, to patients, according to clinical standards of care and under the supervision of the Clinical leader to address patients’ specific needs and goals
• Use video calls to gain insights into the patient's home environment and identify potential triggers or supports
• Guide patients through in-the-moment skill practice for real-world situations, such as navigating anxiety-provoking scenarios within their own home
• Understand the nuances of facilitating a virtual group, moving multiple patients to break out rooms, assess safety and other tasks that happen throughout the treatment day
• Master the virtual care platform's features, such as screen sharing, virtual whiteboards, and breakout rooms, to enhance therapeutic sessions
• Develop and communicate clear plans with patients for technical disruptions, including backup contact methods
• Utilize secure messaging or patient portals to provide timely, non-urgent support and check-ins between scheduled sessions
• Virtually observe and provide real-time feedback on a patient's behavior in their natural environment
• Develop and share digital resources, such as worksheets, guided meditations, and psychoeducational videos, to support patient learning outside of sessions
• Implement and train on a virtual crisis protocol that ensures a seamless and rapid response to emergencies from a remote location
• Participate in supervision sessions with the Clinical leader, communicate regularly on specific patient progress, and adjustments needed to care plan based on observations and response to interventions delivered
• Provide technical support and troubleshooting for patients to ensure connectivity throughout their session
• Document mental health services according to applicable regulations and payer expectations
• Assure acute and timely documentation of therapeutic treatment plans, outcome assessments, psychosocial information, and other patient care data is completed within the medical record
• Participate in multidisciplinary treatment team meetings and assist in development of the treatment plan
• Communicate treatment interventions and support needs for assigned caseload to applicable interdisciplinary team members and to support systems as needed
• Offer training support to other direct care team members less familiar with cognitive behavioral treatment interventions (MHT, nurses, clinic assistants, etc.)
• Provide for patient safety and the safety of the facility
• Support changes in staffing/scheduling assignment when program and patient care needs require.

• Provide cognitive behavioral and other therapeutic services including groups, to patients, according to clinical standards of care and under the supervision of the Clinical leader to address patients’ specific needs and goals
• Participate in supervision sessions with the Clinical leader, communicate regularly on specific patient progress, and adjustments needed to care plan based on observations and response to interventions delivered
• Regularly monitor the effectiveness of interventions and make necessary adjustments. This involves administering outcome measures, reviewing the results, and modifying interventions as needed in consultation with Clinical leader
• Document mental health services according to applicable regulations and payer expectations
• Assure acute and timely documentation of therapeutic treatment plans, outcome assessments, psychosocial information, and other patient care data is completed within the medical record
• Participate in multidisciplinary treatment team meetings and assist in development of the treatment plan
• Communicate treatment interventions and support needs for assigned caseload to applicable interdisciplinary team members and to support systems as needed
• Offer training support to other direct care team members less familiar with cognitive behavioral treatment interventions (MHT, nurses, clinic assistants, etc.)

Behavior Specialist, PHP/IOP

• Conduct individual, group, and family therapy sessions: Providing one-on-one therapy, group therapy, and family therapy sessions to address patients' specific needs and goals.
• Assessing patients' needs: Conducting comprehensive assessments to identify patients' mental health concerns, strengths, and challenges.
• Developing treatment plans: Creating individualized treatment plans based on patients' needs and goals; provide guidance in the implementation of clinical interventions, including but not limited to facilitating treatment team meetings.
• Providing counseling and support: Incorporating evidence-based therapeutic techniques to help patients manage their symptoms and improve their overall well-being within sessions and in-the-moment as needed in the milieu.
• Educating patients: Teaching patients about their mental health and/or substance use condition, self-care strategies, and treatment options to support patients in reviewing the costs and benefits of treatment engagement and aftercare plans.
• Documenting patient progress: Maintaining detailed records of therapy sessions, including patient progress, goals, and interventions. Complete all documentation within required time.
• Collaborating with other professionals (both internally and externally): Working with other members of the treatment team, such as psychiatrists, social workers, and case managers, to coordinate care and ensure optimal outcomes.
• Adhering to ethical guidelines: Following ethical codes of conduct and maintaining confidentiality in all interactions with patients.
• Continuing education: Participating in ongoing professional development to stay updated on the latest research and best practices in the field of mental health.
• Report and document suspected cases of physical, sexual abuse and/or neglect according to the law in the state of employment and according to System policy and procedure.
• Conduct self in a professional manner. Demonstrate strong interdisciplinary approach and collaboration among departments. Communicate assertively and accurately. Receive feedback in a productive manner to further personal & professional development.
• Support changes in staffing/scheduling assignment when program and patient care needs require. Participate in clinical initiatives, projects, and activities to support system-wide continuous improvement. Demonstrate understanding of Joint Commission, State, and other regulatory agency compliance regulations. Provide for patient safety and the safety of the facility. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols, and procedures, pursuing self-directed learning, and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Therapist – PHP/IOP – PRN

• Support the delivery of high-quality Cognitive Behavioral Therapy (CBT) interventions within Rogers Behavioral Health treatment programs
• Assess the function of behavior, develop & implement individualized plans
• Provide training and education to patients and support persons
• Collaborate within an interdisciplinary team
• Monitor progress of behavior interventions
• Document mental health services according to applicable regulations and payer expectations
• Participate in multidisciplinary treatment team meetings

Therapist

• Develop, coordinate, and facilitate all direct social services to patients and their families
• Provide therapeutic treatment services to the individual, group, family and/or significant others
• May provide individual treatment sessions with patients as indicated per the program and patient needs
• Provide crisis intervention services as needed and assess for safety daily
• Interact with patients, family members, and significant others with respect and dignity
• Participate in psychoeducational support sessions with patient/family/significant others
• Provide case management and therapeutic interventions to all assigned patients
• Serve as patient advocate when a patient has a grievance
• Document progress according to the treatment plan
• Complete all documentation within required time
• Communicate effectively with treatment team members and utilize technology for program execution.
• Attend and participate in all department meetings virtually and provide feedback concerning departmental or clinical issues.

Lead Therapist – PHP, IOP

Therapist – PHP, IOP

Clinic Assistant

Behavior Specialist

Behavior Specialist, PHP/IOP

Therapist – PHP/IOP – PRN

Behavior Specialist

MHAR Therapist