Rockwell Automation

QA Engineer

• Collaborate with teams to support New Product Introduction (NPI) processes.
• Develop and implement quality plans, inspection criteria, and test methods for new products.
• Conduct root cause analysis and implement corrective actions for quality issues.
• Monitor post-sales product performance and customer feedback.
• Work with manufacturing and development teams to resolve quality issues and improve product reliability.
• Participate in design reviews and contribute to quality and reliability aspects.
• Ensure compliance with industry standards and regulatory requirements.
• Develop and evaluate technical quality assurance protocols/methods to inspect and test in-process raw materials, production equipment, and finished products.
• Ensure activities and products comply with both company quality assurance standards and applicable government regulations.
• Perform analysis and identify trends in the inspection of finished products, in-process materials, and bulk raw materials, and recommend corrective actions.
• Ensure that established manufacturing processes are followed.

Project Quality Engineer

Backend Engineer

• Analyse and resolve customer issues, document solutions and best practices.
• Collaborate with technical teams and customer service for support.
• Participate in product improvements and respond promptly to technical assistance requests.
• Contribute to support projects with 30% development tasks and rotational shifts for 24×7 support.
• Follow a hybrid work model (3 days in office).
• Participate in all phases of the software development life cycle: analysis, coding, testing, debugging, and deployment.
• Code following specified standards, including pseudo code, comments, and unit testing.
• Deliver well-tested, error-free code and respond promptly to bug reports.
• Conduct system-wide tests, monitor performance, and provide technical support.
• Develop modular solutions, configure/instal software components, and maintain ERP/SAP-MES integration with installation guides

Associate Software Engineer – Java, MES

Engineer

• Deliver and execute the assigned project / work package on time with good quality, cost effectiveness and customer satisfaction.
• Ensure technical deliverables that matches project / work package requirements.
• Save engineering cost for GEC team through application and technical expertise.
• You will report to the Team Lead.
• Design, define and implement complex system requirements for customers.
• Prepare and analyse existing systems.
• Determine system specifications, input/output processes and working parameters for hardware/software compatibility.
• Coordinate design of subsystems and integration of total system.
• Identify, analyze and resolve programme support deficiencies.
• Develop and recommend corrective actions.
• Complete Project task based on work assignment.
• Keep improving self-engineering capabilities and exchange best practice with other team members to improve team's capabilities.
• Support Team Leader / Lead Engineer on technical issues.
• Work with the Team Leader / Lead Engineer to guarantee customer acceptance.
• Ensure project implementation follows the engineering delivery standard.
• Maximise reusable standard product and engineering in project delivery.
• Technical implementation in whole life-cycle of project / work package delivery.
• Work with the Team Leader to manage technical risk in project / work package execution.
• Work with the Team Leader to clarify technical issues.
• Cost reduction through process improvement, and through development of reusable engineering or engineering standard.
• Work with the Team Leader to achieve customer acceptance.
• Demonstrate application and technical expertise to achieve repeat order and retain customer satisfaction.
• Ensure 100% meet technical items defined in project / work package.
• Ensure project implementation follows the procedure of RA engineering standards.
• Support the Team Leader in managing team performance, develop self and team capability and motivate the team.

Project Engineer

Customer Success Manager

• Responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation's subscription and services contracts.
• Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR).
• Responsible for using data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in portfolio.
• Communicates value delivered to customer on a periodic cadence using Executive Business Review (EBR) methodology and other means of communication/cadences.

Support Engineer

• Provide customer support through on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).

Project Quality Engineer

Associate Software Engineer – Java, MES

Project Engineer

Customer Success Manager

Field Support Technician