Consultant Engineer, Application Support

Rockwell Automation

. Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).

Posted 5/20/2026full-timeMedellin • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ApacheAzureCloudDockerERPJavaJavaScriptKubernetesLinuxMS SQL ServerOracleRDBMSSQL

About the role

Key responsibilities & impact

Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
Diagnose and resolve complex application, integration, infrastructure, and performance issues.
Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
Analyze system behavior across MES, ERP, databases, servers, and network layers.
Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams.
Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution.
Stay current with emerging technologies, industry standards, and competitive offerings.
Provide mentorship and coaching to junior team members.

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field (other disciplines considered based on relevance).
5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems.
Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework.
Knowledge of Life Sciences manufacturing and associated MES/ERP tools.
Legal authorization to work in the United States without present or future sponsorship.
10+ years of experience in industrial automation, MES, or process systems engineering (preferred).
Installation, configuration, and administration experience with: Linux and Windows Server environments, Microsoft SQL Server, Oracle RDBMS, Web-based applications and relational databases, Open-source technologies (Apache, Tomcat, JBoss, ActiveMQ), Containerized platforms (Docker, Kubernetes, Helm).
Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages.
Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services.
Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies.
Strong written and verbal communication skills.
Ability to effectively prioritize, manage multiple tasks, and work independently or collaboratively.
Strong analytical troubleshooting and critical thinking skills.
Ability to influence without direct authority and manage diverse stakeholder groups.
Commitment to continuous improvement and professional development.

Benefits

Comp & perks

Comprehensive mindfulness programs with a premium membership to Calm.
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program.
On-demand digital course library for professional development… and other local benefits!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingindustrial process systemsautomation systemsLinuxWindows ServerMicrosoft SQL ServerOracle RDBMSJavaJavaScriptSQL

Soft Skills

strong written communicationstrong verbal communicationprioritizationtask managementindependent workcollaborative workanalytical troubleshootingcritical thinkinginfluence without authoritycommitment to continuous improvement