Rockwell Automation

Engineer

• Build customer relations and apply technical expertise to on-site projects
• Oversee field service deliverables, establish operational quality and assure customer satisfaction
• Provide customer support by performing on-site installation services
• Oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems
• Approve operational quality of system equipment
• Instruct customers in operation and maintenance of the system
• Serve as company liaison with customers on administrative and technical matters
• Report to the Territory Services Manager and work onsite in Seattle, WA and across the Seattle territory
• Perform project management functions, including needs identification, scheduling, tracking, and reporting
• Support installation, startup, maintenance, and operation of automation control systems and related software applications
• Participate in establishing, measuring, and achieving customer satisfaction metrics
• Develop documentation including validation project plans and standard operating procedures

Senior Controls Engineer, Field Support

Account Manager

• Promote business growth through indirect management of extended teams, affording a balanced selling effort at multiple customer levels of the Strategic Account.
• Team with Field Sales Management, during the process of leveraging extended geographic sales team.
• Develop a trust-based, mutually beneficial relationship with principal customer sponsors of the Strategic Account.
• Mature and formalize Strategic Account relationship expectations and address all Rockwell Automation products & services with a growth strategy for each that maximizes "customer share" across all global regions.
• Qualify opportunities to deploy Rockwell Automation resources on activities.
• Ensure that the Strategic Account has access to all Rockwell Automation resources by establishing excellent working relationships with the product groups/divisions, geographic sales management, international and senior management.
• Participate with the Strategic Account's manufacturing, planning, and implementation teams to provide control/information input at an early stage, and via this participation, recommend strategies to Rockwell Automation which will benefit the Strategic Account.
• Identify new growth opportunities in products and services for the mutual benefit of Rockwell Automation and the Strategic Account.
• Provide the annual plan for the Strategic Account in coordination and cooperation with geographic Rockwell Automation sales/support offices worldwide, and communicate this plan within Rockwell Automation and to the Strategic Account, including regular progress throughout the year.
• With Strategic Account active participation and approval, must periodically define mutually agreeable opportunities to leverage Strategic Account applications or solutions and communicate/publish these successes as 'reference stories' for industry/global selling efforts.

Strategic Account Manager

Customer Support

• Support customer orders for credits and returns through email, SAP, or phones.
• Facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and accounts receivable discrepancies to meet urgent customer demands.
• Identify trends through analysis and escalate to the appropriate channels.
• Collaborate with Specialists and Business Process Owners to identify best practices.
• Work with multicultural customers and teams.
• Participate in hybrid work arrangements while supporting the Americas Region and Global Projects.

Customer Care Advocate

Account Executive

• Guide a full sales cycle within the SMB market– Achieving or overachieving on your sales targets.
• Build relationships to maximize successful outcomes.
• Present a company and a product to anyone in any setting whether that is over the phone through an online demo or face-to-face.
• Develop a sales strategy and plan to bring sales to a close while balancing the needs of customers.
• Understand and identify needs, and the nature and complexities of a customer's business or department.
• Manage the sales process; by developing strategic account plans, solutions and presentations that use opportunities before, during and after the sale.
• Work with the business development team to qualify opportunities quickly through the funnel.
• Manage closing a high volume of always shifting deals in your pipeline.
• Produce recommendations based on customer pain points - educating customers on industry trends and best practices while taking into consideration the financial and strategic realities of the customer.
• Track and maintain project milestones and timelines while managing customer expectations.
• Prospect through high-volume outreach programs to find the next Fiix customer.

Account Executive – Mid Market

Frontend Engineer

• Design, develop, test, and implement custom components, templates, workflows, multi-site management including translation framework and integrations using Adobe Experience Manager (AEM) to support various digital initiatives and projects. • Work with UX/UI designers to translate design mockups into responsive web pages, ensuring a seamless user experience across different devices and browsers. • Implement server-side logic, content repositories, and application logic using technologies such as Java, Apache Sling, CRX, JCR and OSGi in the AEM framework. • Customize and extend AEM functionalities using Adobe's framework, HTL/Sightly, and client-side scripting languages (JavaScript, jQuery). • Integrate AEM with other enterprise systems and third-party applications using RESTful APIs, JSON, and other web services. • Identify and resolve performance bottlenecks in AEM applications to ensure optimal website performance and page load times. • Implement and adhere to best practices for securing AEM applications, preventing vulnerabilities, and ensuring data privacy and compliance. • Collaborate with content authors and editors to define content structures, templates, and workflows that optimize content creation and publishing processes. • Conduct thorough testing of AEM applications to ensure they meet functional and performance requirements. • Provide technical support and troubleshoot issues related to AEM applications, ensuring timely resolution of problems. • Maintain clear and comprehensive technical documentation related to AEM projects, codebases, and configurations. • Work closely with multiple cross-functional teams, including UX/UI designers, front-end developers, back-end developers, product owners and project managers to deliver successful projects.

React Developer

Technical Account Manager

• Be a single point of contact for customer engagement and escalation within Rockwell Automation with assigned accounts with a high level of complexity.
• Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.
• Ensure customer satisfaction by coordinating resources in Managed Service & Support, Development, Customer Success, Professional Services, Product Management, and Sales, and to rapidly address the action plan for assigned accounts.
• Identify renewal risk for premium services and communicates within the account team and to the Customer Success chain.
• Report the Support Services value delivered.
• Bring management visibility to the customer experience.
• Develop and maintain a prioritized "Issue List" and "Action Plan" to resolve a series of escalated issues.
• Hold regular (bi-weekly/monthly/quarterly) scheduled calls with assigned customer accounts to provide guidance and advice on forward-looking plans, and understand and provides a status of current technical issues.
• Educate and promote best practices for using RA/Plex Support Services based on assigned customer s unique experiences and challenges.
• Maintain an awareness of the customer's unique implementations and project milestones and provide that knowledge to other resources throughout RA/Plex.
• Report to senior management to provide insight into the current state of the customer relationship with assigned accounts.
• Follow escalation process where needed to drive the resolution of critical issues.

Technical Account Manager, Life Sciences

Marketing

• Develop and implement comprehensive strategies tailored to LS
• Conduct in-depth primary and secondary market research
• Build direct knowledge of important industry partners and associations
• Work with product management and portfolio marketing teams for product positioning
• Help build marketing campaigns working with campaign leaders and commercial marketing managers
• Draft and review content to support external campaigns
• Moderate webinars, user groups and panel discussions

Strategic Marketing Manager, Life Sciences

Customer Success Manager

• Define and operationalize the Plex Software Partner Success Strategy across all partner types (Reseller, SI, and hybrid), aligning with Rockwell's broader software ARR and customer success goals.
• Collaborate cross-functionally globally with Market Access, channel managers, business leaders, digital and high-touch CSMs, to ensure seamless partner engagement and joint accountability.
• Work closely with the Partner Customer Success team to align strategies, share insights, and contribute to the evolution of Rockwell's global partner success framework.
• Provide strategic input to the portfolio and product teams to ensure partner and customer needs are reflected in future offerings.
• Engage directly with partners globally to support customer success motions in partner-led accounts, ensuring alignment with Plex's value realization framework.
• Consult with Resellers to establish and mature their customer success capabilities, including investment planning, resource modeling, and success metrics.
• Collaborate with System Integrators to ensure successful post-implementation customer engagement, value realization, and expansion opportunities.
• Support hybrid partners in building integrated success motions that span both implementation and ongoing customer lifecycle management.
• Enable and train partner customer success teams, providing tools, best practices, and ongoing coaching to drive adoption, retention, and expansion.
• Monitor and manage partner performance using key success metrics such as Net Dollar Retention (NDR), Expansion, and Churn.
• Guide partners in leveraging customer data from success platforms and portals to drive onboarding, adoption, and proactive engagement.
• Collect and synthesize partner and customer feedback to inform continuous improvement of partner programs, customer experience, and service offerings.

Senior Partner Success Manager

IT Support

• Perform and report back on inventory audits performed at Canadian customers and distributor locations.
• Perform reporting and data analysis by gathering product data from customer ERP systems and Rockwell Automation tracking software.
• Create program metric reports using Rockwell Automation software and other tools that meet customer requirements.
• Make recommendations for inventory levels based on customer's installed base, critical parts, long parts delivery, failure trends, repair history trends, pricing considerations and obsolescence management.
• Ability to make recommendations based on pre-established processes to improve customer delivery and part availability.
• Responsible for communication between the customer, Rockwell Automation sales and distributors and Rockwell Automation Product Management to ensure that required information is provided timely and accurately.

PMA Audit Specialist

Support Engineer

• Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems.
• Program PLCs and HMIs systems for new or modified equipment utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, ControlLogix and CompactLogix.
• Program and commission AC and DC drive on web handling systems.
• Maintain automation and equipment including working with voltages up to 600VAC and 800 VDC.
• Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions.
• Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous improvement opportunities.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).

Senior Field Support Technician

• Guide strategic, digital transformation pursuits across your assigned accounts or region.
• Manage the full sales cycle, from lead generation to close, across Cyber, Digital and MOM solution areas.
• Build and deepen relationships with business and technical leaders across IT, OT, and C-suite.
• Partner with technical domain experts, delivery leaders, and account teams to shape value-driven solutions.
• Identify new opportunities by understanding customer pain points, trends, and priorities.
• Focus on long-term value creation, not transactional sales — your success is measured by client success.

Sales Executive – Secure Digital Operations, Life Sciences

Compliance

• Be a subject matter expert on global customs and import regulations, including tariff classification, valuation, country of origin rules, duty programs, and import documentation requirements.
• Monitor and interpret regulatory developments, assess business impact and compliance risk, and advise leadership on required actions and implementation strategies.
• Support responses to inquiries from global customs authorities.
• Develop, maintain, and enhance corporate import compliance policies, procedures, and standards.
• Support internal compliance audits, identify risk areas, and work with partners to implement corrective actions and sustainable process improvements.
• Contribute to the design, execution, and monitoring of the global import compliance program.
• Provide guidance on customs brokerage, clearance activities, post‑entry corrections, and resolution of import-related issues.
• Support our participation in global customs programs, including CTPAT, AEO, PIP, and other special trade programs (e.g., bonded warehouses, free trade zones).
• Partner with regional trade compliance managers and designated import contacts to promote application of regulatory requirements worldwide.
• Collaborate with operations, logistics, supply chain, legal, and finance teams to promote awareness of import requirements and ensure understanding of our goals.
• Influence decision‑making across global, cross‑functional teams without direct authority.

Global Trade Compliance Import Manager

• Lead Transformational Sales: Drive strategic, high-impact digital transformation pursuits across the Process Industry in North America.
• Own the Commercial Strategy: Manage the full sales cycle, from lead generation to close, across Cyber, Digital and MOM solution areas.
• Engage Executive Stakeholders: Build and deepen relationships with business and technical leaders across IT, OT, and C-suite.
• Collaborate Across Teams: Partner with technical domain experts, delivery leaders, and account teams to shape value-driven solutions.
• Shape Demand and Grow Pipeline: Identify new opportunities by understanding customer pain points, trends, and priorities.
• Drive Outcomes, Not Just Deals: Focus on long-term value creation, not transactional sales — your success is measured by client success.

Sales Executive – Secure Digital Operations

• Respond to inquiries and resolve issues related to orders requests
• Engage with all partners to maintain standards of customer support
• Address and resolve product concerns, including managing customer complaints
• Demonstrate a clear understanding of goal and ensure targets are met within each financial period
• Provide proactive delivery updates through Open Orders reports with service level agreements (SLAs) and expedite orders
• Manage customer product returns, including new product failures and warranty claims
• Support Repair and Exchange Requests

• Work with partners to provide accelerated and valued outcomes.
• Prioritize the critical Moments that Matter.
• Have a clear understanding of measurements which measure the customer experience.
• Recognize customer needs and address them with urgency.
• Determine alternative solutions to solve the problem.
• Be a subject matter expert on business processes.
• Identify trend and opportunities for root cause resolution, escalating through the proper channel.
• Collaborate to develop best practices.

Senior Controls Engineer, Field Support

Strategic Account Manager

Customer Care Advocate

Account Executive – Mid Market

React Developer

Technical Account Manager, Life Sciences

Strategic Marketing Manager, Life Sciences

Senior Partner Success Manager

PMA Audit Specialist

Senior Field Support Technician

Sales Executive – Secure Digital Operations, Life Sciences

Global Trade Compliance Import Manager

Sales Executive – Secure Digital Operations

Customer Care Advocate

Customer Service Advocate