Rockstar

Business Operations

• Become an expert on the business and the outcomes machine built across people, process, and technology
• Become an extension of the co-founders by overseeing and executing cross-functional initiatives with aggressive follow-up and communication
• Embed with operating teams to identify and implement process improvements to streamline operations
• Conduct speedy but thoughtful analysis for high ROI executive decision support ranging from deal evaluation to performance marketing decisions to teacher compensation to AI roadmap
• Help establish rhythm of business by regularly analyzing key business metrics to identify actionable trends and insights
• Build compelling presentations for Board meetings, current clients, and internal stakeholders
• Develop and maintain dashboards and reports to track performance and inform decision-making
• Conduct market research and competitive analysis to identify new growth opportunities ranging from partnerships to M&A

Senior Manager, Business Operations

Product Manager

• Serve as the Executive Director’s technical thought partner, shaping how and what is built in alignment with the overall product strategy.
• Stay current on trends and emerging technologies in EdTech, AI, and related fields to inform product strategy and innovation.
• Lead the technical strategy to ensure scalability, stability, security, accessibility, and responsible AI integration across all products.
• Translate product priorities into a clear, actionable technical roadmap.
• Set and track product OKRs and KPIs.
• Own system monitoring, data pipeline integrity, and risk tracking to safeguard product performance and stability.
• Prototype, validate, and deliver AI-powered features and new AI-driven products that advance the organization’s mission.
• Ensure compliance with privacy, security, and accessibility standards.
• Manage a Product Specialist, fostering professional growth and high performance.
• Lead relationships with all tech vendors — including development agency, platform hosting providers, and accessibility/security partners.
• Manage the technical product budget, negotiate vendor contracts, and ensure high performance from all technical partners.
• Maintain effective agile rituals for a hybrid internal/agency model, in partnership with the Product Specialist.
• Collaborate with Education and Implementation teams to ensure products support effective content delivery and meet partner and user needs.
• Work with Partnerships (Sales) to fulfill technical contract requirements, including integrations and security/privacy documentation.
• Partner with Operations on privacy, security, and AI guardrails.
• Ensure cross-functional alignment on product development, launches, and feedback loops.
• Own the technical vision, strategy, and execution for the e-learning platform; develop product roadmap and ensure platform is scalable, secure, and accessible.
• Serve as a player-coach: manage one product team member while partnering closely with an external development agency to deliver high-quality releases on time and on budget.

Director of Product

Chief Marketing Officer

• Fast-growing ecommerce holding company generating $20M/year across skincare and supplements
• Mission to scale to $100M and opportunity to join a high-impact leadership team with upside
• Role ideal for a performance-driven, systems-oriented growth leader owning full growth strategy across Amazon, Shopify, and new channels
• Build the growth engine to scale the brand portfolio 5x
• Daily PPC management and directing a team of VAs
• Launch new products with deep market research and provide intensive daily attention to new launches
• Create performance and strategy reports for leadership to forecast and showcase performance
• Research and oversee SB Video & Image ad creation, develop creative briefs, and collaborate with editors and designers

Head of Marketing

Account Manager

• Join a fast-growing e-commerce company specializing in Amazon and DTC brand management
• Manage Shopify websites for DTC brands and ensure pricing consistency between websites and Amazon
• Update product images and add new Amazon products to websites
• Manage listings and inventory on Walmart
• Launch and manage Amazon listings with SB video ads, A+, Brand Story, and backed keywords
• Monitor listing health and address issues such as stockouts and suspensions
• Lead supply chain tasks: instruct Amazon VAs on shipment creation, monitor shipments, resolve transit issues, and track POs
• Day-to-day management of Amazon VAs: assign tasks via Asana/Slack, monitor progress, respond to inquiries, and prioritize long-term tasks

Operations

- Rockstar is recruiting for a mission-driven, rapidly growing company dedicated to solving the affordable housing crisis. Our client is a technology-enabled platform that increases access to stable, affordable housing for thousands of people each month. The team is passionate about using innovation and operational excellence to make a real impact in communities nationwide.
- The Support Operations Manager will lead the front line of the customer support team. This high-ownership, strategic role is focused on building and scaling the systems, processes, and people needed to serve a rapidly growing customer base. Reporting to the Director of CX Support, this individual will oversee Team Leads and frontline agents, manage the call center partner, and own the operational strategy for delivering fast, effective, and empathetic support. Candidates who thrive on building from scratch, using data to drive change, and leading work that directly impacts access to stable housing are encouraged to apply.
- The ideal candidate is a strategic operator who thrives in dynamic environments, can lead people, solve complex problems, and build systems from the ground up. This person is equally comfortable with high-level strategy and hands-on execution; whether analyzing data to improve workflows, coaching a Team Lead, or rolling out training for a product change. They bring structure to ambiguity, prioritize effectively, and lead with empathy to foster a healthy, high-performing culture in a remote environment. Most importantly, this individual sees support as a driver of trust, retention, and growth, and is eager to scale a function that improves the experience of thousands of Members each month.
- Lead and grow the Tier 1 Member Support team, managing Team Leads and supporting a distributed team of frontline agents who respond to thousands of Member inquiries each week. Set performance expectations, coach people managers, and help define the next phase of the support organization.
- Build and refine core support systems and processes—from rewriting entire protocols and escalation paths to redesigning workflows in support tools (e.g. Zendesk). Identify friction points and drive improvements that increase efficiency and improve the Member experience.
- Develop and execute the operating model for Tier 1, including how staffing, volume forecasting, and shift structures are designed to support a 7-day service window. Ensure appropriate resourcing and scalable structure.
- Manage and evolve the BPO partner relationship, ensuring alignment on goals, quality standards, and customer experience expectations. Manage accountability, lead joint reviews, and help lead the strategy on work with BPOs long-term.
- Use data to drive team performance and decision-making. Monitor dashboards, run ad hoc analyses, and proactively surface trends—whether it’s repeat contacts, handle time variances, or quality gaps. Identify when metrics need to improve and build the plan to get there.
- Translate company and product priorities into action at the front line. When a new policy or product change rolls out, lead the charge on enablement—training Team Leads, creating clear documentation, and ensuring the team is prepared to execute with consistency.
- Partner across teams to share feedback from the front lines and influence changes that reduce volume, improve outcomes, or increase Member trust.
- Lead through ambiguity and change, providing structure, empathy, and clarity when things shift quickly. Serve as a steadying force for the team and help maintain a culture of ownership, resilience, and impact.
- The application will be reviewed for possible next steps by the Hiring Manager.
- If eligibility requirements are met, the next step is a phone screen with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step is a video interview with the Director of CX Support for forty-five (45) minutes.
- If warranted, the next step is a video interview with a panel of key stakeholders for two (2) hours. For this interview, a candidate will execute an assessment to the panel for discussion.
- If warranted, then the process moves to offer!

Senior Manager, Business Operations

Director of Product

Head of Marketing

Account Manager

Support Operations Manager

Staff Product Manager