Rockstar

Technical Account Manager

• Support all post-sales activities and report directly to the VP of Customer Success
• Become the product SME by developing a complete and thorough understanding of the platform and clearly articulate the value customers obtain by using it
• Serve as the primary post-sales technical liaison for assigned enterprise accounts, understanding their unique needs and ensuring successful implementation and training of solutions
• Collaborate with Sales and Solutions Architecture teams regarding new inbound customers
• Leverage excellent communication and presentation skills to effectively share technical updates, bug fixes and product enhancements
• Act as the voice of the customer, conveying feedback to internal teams to inform product development and enhancements
• Assist in the development of customer-facing documentation, including FAQs, user guides, and knowledge base articles

Full-stack Engineer

• Lead the engineering team through a critical 90-day transformation
• Involves architecting and building the unified Clients tab in Weave
• Hands-on leadership position requiring system design, coding, team coordination, and establishment of engineering practices

Tech Lead

Customer Success Manager

• Help lead key aspects of operations, overseeing workflows and people managing teammates across the Customer Success team (currently ~8 teammates), with potential scope that also includes Partnerships (GTM) and Compliance Operations teams.
• Own important cross-functional projects that are leadership’s top priority. Work closely with the CEO and other members of the leadership team to scale the business.
• Potentially, if interest-aligned, own the relationship with some of the largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.
• Help build rigorous systems to increase productivity and work more effectively to reach the next 10x of scale.
• Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.
• Serve as a leader who takes ultimate responsibility and handles the most complicated and thorny issues when nobody else can.
• Support in the hiring and onboarding of new teammates across Customer Success and Ops as the company rapidly grows, including mentoring, coaching, and developing leaders from the strong existing Ops organization (20+ folks).
• Inspire the team with the example of leadership, drive, grit, empathy, and high-velocity execution.

Customer Success Lead

Account Executive

• Understand how to make an impact and create the greatest value in an organization
• Close large enterprise deals with top global brands
• Generate revenue and drive deals as the company scales
• Conduct comprehensive research and prospecting into key verticals and accounts
• Clearly articulate the value proposition and drive new customer engagement
• Successfully navigate organizational structures in large enterprises
• Exhibit excellent communication and presentation skills

Enterprise Account Executive

Growth Marketing

• Own paid acquisition and profitably scale for a leading fintech app.
• Plan, buy, and optimize across Google (Search/UAC/YouTube), Meta (FB/IG), Apple Search Ads, TikTok/Snap, and programmatic DSPs (e.g., Moloco/Liftoff/TTD).
• Build and iterate landing pages and pre-landers; optimize onboarding flows (bank/debit link, eligibility).
• Write or brief creative (text, video/UGC, statics); direct designers/editors; run structured creative testing.
• Own tracking and attribution with MMP (Branch/AppsFlyer/Adjust), GA4, platform pixels; set up A/B tests and basic incrementality checks.
• Manage pacing, forecasting, and weekly reporting (CAC, payback, LTV/ROAS by cohort).

Growth Manager

• Working closely with the team to scope & prioritize new features
• Writing modular, maintainable, thoughtful code
• Creating rails to enable AI coding agents to robustly make changes & develop new features
• Monitoring the production environment and working with users to identify & resolve bugs

Senior Software Engineer

• Develop and manage a pipeline of QSR and restaurant group prospects
• Leverage an existing network to introduce the platform to key decision-makers
• Conduct product demos and close deals with multi-unit groups
• Collaborate directly with the founders on U.S. growth strategy
• Represent the company at key industry events and client meetings

• Identify, research, and target decision-makers at tech-forward brands across industries (retail, entertainment, healthcare, etc.)
• Attend industry events, networking sessions, and conferences to meet prospective clients
• Conduct outreach via email, LinkedIn, and in-person follow-ups to book discovery calls
• Qualify leads and hand off opportunities to the executive team for scoping and proposals
• Collaborate with the studio’s leadership to refine messaging and client target lists

Independent Sales Representative

• Drive growth by identifying, pursuing, and closing opportunities with current and prospective customers within the assigned territory (core of Atlanta and surrounding areas).
• Manage the entire customer journey from lead generation to onboarding (and beyond), ensuring accurate and up-to-date tracking of all activities and opportunities in the CRM (Salesforce) system.
• Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders at prospective and existing customers.
• Act as a trusted advisor, providing insights and recommendations to help customers achieve their business objectives using product solutions.
• Ensure a smooth handoff to the customer success team for onboarding, implementation, and long-term customer success.
• Hold regular monthly customer business reviews using data and deep expertise to improve customer experience.

Operations

• Maximize revenue capture: Analyze data on denials, underpayments, and billing issues to identify where revenue is lost, then implement targeted solutions.
• Drive top-line revenue growth: Lead high-impact projects in payer network strategy and billing strategy that measurably improve top-line revenue.
• Build analytics that matter: Design reporting that translates complex revenue cycle data into clear insights that drive decisions.
• Streamline operational workflows: Identify friction points in eligibility, collections, and billing, then design solutions that reduce manual work for the support team and accelerate turnaround times.
• Own high-impact special projects: Lead initiatives that move the needle on company growth—such as redesigning the state expansion playbook or building a late cancellation policy from scratch. Coordinate across engineering, operations, clinical, and client experience teams to launch effective solutions.

Strategy & Operations Lead, RCM

Vice President

• Lead the organization’s fundraising strategy, with accountability for setting and achieving ambitious, sustainable philanthropic revenue goals in partnership with the Executive Director
• Work closely with the Growth Team to identify and match funders to aligned programmatic and institutional opportunities
• Design and lead thoughtful engagement—updates, convenings, and learning opportunities—that effectively leverage team members
• Represent the organization externally at donor meetings, conferences, and events
• Identify, manage, and grow a portfolio of institutional and high-net-worth donors—driving cultivation, solicitation, and stewardship
• Strategically direct the Executive Director’s involvement with funders for greatest impact
• Lead development and submission of compelling grant proposals, reports, and donor materials
• Maintain and refine core assets—case studies, pitch decks, templates, and messaging
• Ensure all deliverables reflect the organization’s voice, strategy, and impact
• Build and manage HubSpot and development systems for accurate data, pipeline tracking, and reporting
• Oversee grant tracking, deadlines, and donor relationship milestones
• Partner with Finance on forecasting and philanthropic reporting
• Develop scalable infrastructure—workflows, tools, and documentation—to support growth
• Define and execute short- and long-term staffing strategy for the development function, in collaboration with Operations

Vice President of Development

Chief Technology Officer

• Drive the overall technology vision, architecture, and roadmap for the company.
• Lead, grow, and mentor a high-performing engineering team.
• Oversee product development cycles, ensuring timely and high-quality delivery.
• Partner with product and design teams to translate advisor and client needs into innovative, scalable solutions.
• Establish and enforce best practices around security, compliance, and infrastructure.
• Own vendor and custodian integrations (APEX, Plaid, Schwab, April, Ladder, etc.) and ensure smooth connectivity.
• Represent technology in investor conversations and with key external stakeholders.

CTO – Chief Technology Officer

• Deliver best-in-class retention.
• Showcase measurable client value.
• Grow stakeholder relationships.
• Increase product adoption.
• Serve as a strategic advisor.

Director

• Work closely with the founder and directly with management/founder/GP teams to deliver actionable CFO-level insights and assets
• Provide strategic analysis: prepare and review investor/pitch decks, conduct market research, analyze financial data to support decisions, and prepare for diligence and fundraises
• Serve as main point of contact for clients and build long-term relationships with C-suite level clients
• Lead and oversee client projects: initial staffing, execution, and follow-up client success
• Manage contractors and designers involved in client projects and co-lead a creative/contractor team
• Participate in business development: assist in select client pitches, identify new business opportunities, and help develop BD materials
• Potentially perform director of finance work (FP&A and financial modeling) if skillset supports
• Eventually fully own core responsibilities with limited involvement from the founder

Director of Strategy

• Build and maintain exceptional relationships with clients as the primary point of contact
• Manage all client communications across multiple channels (email, phone, text) with prompt, professional, personalized responses
• Work closely with the executive team to develop and implement client experience strategies
• Create and document communication processes and best practices as the company scales
• Identify trends in client feedback and propose solutions to enhance service
• Coordinate with internal teams to resolve client queries and ensure smooth service delivery
• Take initiative in improving client experience systems and processes

Client Experience Specialist

Marketing

• Audit all seminar, event, and lead funnel data to ensure completeness and accuracy
• Enter historical and current data into the ROI tracker and calculate metrics such as total leads, appointments set/kept, and conversion rates
• Maintain accurate and up-to-date ROI tracking for all marketing initiatives
• Ensure marketing-related data (attendance, appointments, campaign results) is entered into the system by the next business day
• Update CRM and marketing platforms (e.g., Snappy Kraken, Go High Level, Clients for Life) following lead activity or status changes
• Log and verify appointment outcomes (set, kept, results) on a daily basis
• Assist in planning and coordinating seminars and events at least 90 days in advance
• Manage event timelines including venue booking, target audience identification, invitation distribution, and promotional activities
• Create and distribute clear written event outlines including goals, schedules, and team responsibilities
• Ensure event documentation is completed at least two weeks prior to the scheduled event and approved by supervisors
• Facilitate communication among cross-functional teams to align on event objectives and execution

Marketing Coordinator

• Report directly to the Founder & CEO and work cross-functionally and directly with customers to improve and scale the platform
• Design, develop, test, and deploy systems from concept to prototype that automate finance workflows and produce real-time financial insights
• Contribute to a technical roadmap leveraging modern AI technologies and define product requirements
• Build and refine AI-powered pipelines to extract, classify, and link unstructured data from diverse sources
• Design and develop real-time data synchronization systems using GraphQL subscriptions, WebSockets, and PubSub
• Architect multi-tenant enterprise features for procurement, inventory, and accounting automation with organization-level data isolation
• Develop integration layers connecting ecommerce platforms (Shopify, Amazon), warehouse platforms, financial software (Bill, QuickBooks), logistics providers, and email inboxes
• Build and optimize background processing systems for document analysis, data aggregation, and automated financial reconciliation workflows

• Own large projects from 0 to 1: define product requirements, design systems, build backend and frontend, test and iterate with customer feedback
• Develop core features including EHR integrations, intelligent workflows, and advanced voice AI infrastructure
• Build agentic workflow automation and scalable AI platform layers to support recruiting, onboarding, and compliance workflows
• Build internal infrastructure for AI voice applications, moving integrations in-house for inference, transcription, voice, and telephony
• Deploy existing use cases for onboarding customers, including internal tooling and integrations with critical software vendors
• Establish and improve engineering processes
• Engage directly with customers and deploy solutions in customer workflows
• Work closely with the CEO and CTO to define team culture and drive product decisions

Senior Product Engineer

Account Manager

• Drive new business growth selling AI-powered secondary master scheduling directly to K–12 district C-suite (Superintendents, CTOs, CIOs)
• Source 75-100 net-new District Leadership conversations per quarter and maintain 3× quota coverage
• Build pipeline, conduct discovery, deliver tailored demos, nurture relationships, and close deals
• Run deep-dive discovery calls to uncover academic, staffing, and budget pain points and translate findings into quantified ROI stories
• Deliver demos tying scheduling scenarios to district metrics (e.g., FTE savings, elective access)
• Build deal strategies and mutual action plans to drive multi-threaded buys and meet ≥ $800K annual quota with 4–6 month sales cycles
• Maintain pipeline hygiene and forecasting accuracy in HubSpot (stage, amount, next step, close date; ±10% forecast accuracy)
• Collaborate with School Success team for smooth handoff; brief them within 48 hours of signature

Partnerships Manager

Business Operations

• Become an expert on the business and the outcomes machine built across people, process, and technology
• Become an extension of the co-founders by overseeing and executing cross-functional initiatives with aggressive follow-up and communication
• Embed with operating teams to identify and implement process improvements to streamline operations
• Conduct speedy but thoughtful analysis for high ROI executive decision support ranging from deal evaluation to performance marketing decisions to teacher compensation to AI roadmap
• Help establish rhythm of business by regularly analyzing key business metrics to identify actionable trends and insights
• Build compelling presentations for Board meetings, current clients, and internal stakeholders
• Develop and maintain dashboards and reports to track performance and inform decision-making
• Conduct market research and competitive analysis to identify new growth opportunities ranging from partnerships to M&A

Senior Manager, Business Operations

Product Manager

• Serve as the Executive Director’s technical thought partner, shaping how and what is built in alignment with the overall product strategy.
• Stay current on trends and emerging technologies in EdTech, AI, and related fields to inform product strategy and innovation.
• Lead the technical strategy to ensure scalability, stability, security, accessibility, and responsible AI integration across all products.
• Translate product priorities into a clear, actionable technical roadmap.
• Set and track product OKRs and KPIs.
• Own system monitoring, data pipeline integrity, and risk tracking to safeguard product performance and stability.
• Prototype, validate, and deliver AI-powered features and new AI-driven products that advance the organization’s mission.
• Ensure compliance with privacy, security, and accessibility standards.
• Manage a Product Specialist, fostering professional growth and high performance.
• Lead relationships with all tech vendors — including development agency, platform hosting providers, and accessibility/security partners.
• Manage the technical product budget, negotiate vendor contracts, and ensure high performance from all technical partners.
• Maintain effective agile rituals for a hybrid internal/agency model, in partnership with the Product Specialist.
• Collaborate with Education and Implementation teams to ensure products support effective content delivery and meet partner and user needs.
• Work with Partnerships (Sales) to fulfill technical contract requirements, including integrations and security/privacy documentation.
• Partner with Operations on privacy, security, and AI guardrails.
• Ensure cross-functional alignment on product development, launches, and feedback loops.
• Own the technical vision, strategy, and execution for the e-learning platform; develop product roadmap and ensure platform is scalable, secure, and accessible.
• Serve as a player-coach: manage one product team member while partnering closely with an external development agency to deliver high-quality releases on time and on budget.

Director of Product

Chief Marketing Officer

• Fast-growing ecommerce holding company generating $20M/year across skincare and supplements
• Mission to scale to $100M and opportunity to join a high-impact leadership team with upside
• Role ideal for a performance-driven, systems-oriented growth leader owning full growth strategy across Amazon, Shopify, and new channels
• Build the growth engine to scale the brand portfolio 5x
• Daily PPC management and directing a team of VAs
• Launch new products with deep market research and provide intensive daily attention to new launches
• Create performance and strategy reports for leadership to forecast and showcase performance
• Research and oversee SB Video & Image ad creation, develop creative briefs, and collaborate with editors and designers

Head of Marketing

• Join a fast-growing e-commerce company specializing in Amazon and DTC brand management
• Manage Shopify websites for DTC brands and ensure pricing consistency between websites and Amazon
• Update product images and add new Amazon products to websites
• Manage listings and inventory on Walmart
• Launch and manage Amazon listings with SB video ads, A+, Brand Story, and backed keywords
• Monitor listing health and address issues such as stockouts and suspensions
• Lead supply chain tasks: instruct Amazon VAs on shipment creation, monitor shipments, resolve transit issues, and track POs
• Day-to-day management of Amazon VAs: assign tasks via Asana/Slack, monitor progress, respond to inquiries, and prioritize long-term tasks

- Rockstar is recruiting for a mission-driven, rapidly growing company dedicated to solving the affordable housing crisis. Our client is a technology-enabled platform that increases access to stable, affordable housing for thousands of people each month. The team is passionate about using innovation and operational excellence to make a real impact in communities nationwide.
- The Support Operations Manager will lead the front line of the customer support team. This high-ownership, strategic role is focused on building and scaling the systems, processes, and people needed to serve a rapidly growing customer base. Reporting to the Director of CX Support, this individual will oversee Team Leads and frontline agents, manage the call center partner, and own the operational strategy for delivering fast, effective, and empathetic support. Candidates who thrive on building from scratch, using data to drive change, and leading work that directly impacts access to stable housing are encouraged to apply.
- The ideal candidate is a strategic operator who thrives in dynamic environments, can lead people, solve complex problems, and build systems from the ground up. This person is equally comfortable with high-level strategy and hands-on execution; whether analyzing data to improve workflows, coaching a Team Lead, or rolling out training for a product change. They bring structure to ambiguity, prioritize effectively, and lead with empathy to foster a healthy, high-performing culture in a remote environment. Most importantly, this individual sees support as a driver of trust, retention, and growth, and is eager to scale a function that improves the experience of thousands of Members each month.
- Lead and grow the Tier 1 Member Support team, managing Team Leads and supporting a distributed team of frontline agents who respond to thousands of Member inquiries each week. Set performance expectations, coach people managers, and help define the next phase of the support organization.
- Build and refine core support systems and processes—from rewriting entire protocols and escalation paths to redesigning workflows in support tools (e.g. Zendesk). Identify friction points and drive improvements that increase efficiency and improve the Member experience.
- Develop and execute the operating model for Tier 1, including how staffing, volume forecasting, and shift structures are designed to support a 7-day service window. Ensure appropriate resourcing and scalable structure.
- Manage and evolve the BPO partner relationship, ensuring alignment on goals, quality standards, and customer experience expectations. Manage accountability, lead joint reviews, and help lead the strategy on work with BPOs long-term.
- Use data to drive team performance and decision-making. Monitor dashboards, run ad hoc analyses, and proactively surface trends—whether it’s repeat contacts, handle time variances, or quality gaps. Identify when metrics need to improve and build the plan to get there.
- Translate company and product priorities into action at the front line. When a new policy or product change rolls out, lead the charge on enablement—training Team Leads, creating clear documentation, and ensuring the team is prepared to execute with consistency.
- Partner across teams to share feedback from the front lines and influence changes that reduce volume, improve outcomes, or increase Member trust.
- Lead through ambiguity and change, providing structure, empathy, and clarity when things shift quickly. Serve as a steadying force for the team and help maintain a culture of ownership, resilience, and impact.
- The application will be reviewed for possible next steps by the Hiring Manager.
- If eligibility requirements are met, the next step is a phone screen with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step is a video interview with the Director of CX Support for forty-five (45) minutes.
- If warranted, the next step is a video interview with a panel of key stakeholders for two (2) hours. For this interview, a candidate will execute an assessment to the panel for discussion.
- If warranted, then the process moves to offer!

Technical Account Manager

Tech Lead

Customer Success Lead

Enterprise Account Executive

Growth Manager

Senior Software Engineer

Account Executive

Independent Sales Representative

Account Executive

Strategy & Operations Lead, RCM

Vice President of Development

CTO – Chief Technology Officer

Customer Success Manager

Director of Strategy

Client Experience Specialist

Marketing Coordinator

Senior Software Engineer

Senior Product Engineer

Partnerships Manager

Senior Manager, Business Operations

Director of Product

Head of Marketing

Account Manager

Support Operations Manager

Staff Product Manager