Provider Support Specialist

Rockstar

Provider Support Specialist for a mobile-first digital product studio assisting home care providers with technical issues and credential submissions. Role focuses on support via email and phone.

Posted 7/2/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Manage a high-volume queue of incoming emails and calls with speed, precision, and an exceptionally warm written tone.
Maintain meticulous records of customer interactions within the ticketing system.
Act as a calm, patient advocate for users, turning complex technical hurdles regarding the Verify product into seamless solutions.
Deep-dive into the ecosystem to become an expert educator for clients.
Serve as the "eyes and ears" of the company, providing actionable feedback on software bugs, user pain points, and AI screening behavior.
Proactively manage and update the CRM database to ensure a single source of truth for the entire organization.

Requirements

What you’ll need

Bachelor's degree preferred, or equivalent professional experience.
2+ years in a customer-facing role (SaaS or Healthcare tech experience is a major plus).
Technically-minded with a natural instinct for product troubleshooting, combined with a strong attention to detail and a knack for writing with warmth and empathy.
Experience with Freshdesk, Salesforce, or ClientSuccess.
Mastery of macOS, Google Workspace (Gmail/Drive), and Microsoft Excel.
Familiarity with modern call tools like GoTo, DialPad, or similar cloud-based systems.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rockstar Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤖 Artificial Intelligence Recruitment
HR Tech
Artificial Intelligence Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes. Provider Support Specialist Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a high-volume queue of incoming emails and calls with speed, precision, and an exceptionally warm written tone.
Maintain meticulous records of customer interactions within the ticketing system.
Act as a calm, patient advocate for users, turning complex technical hurdles regarding the Verify product into seamless solutions.
Deep-dive into the ecosystem to become an expert educator for clients.
Serve as the "eyes and ears" of the company, providing actionable feedback on software bugs, user pain points, and AI screening behavior.
Proactively manage and update the CRM database to ensure a single source of truth for the entire organization. 🎯 Requirements
Bachelor's degree preferred, or equivalent professional experience.
2+ years in a customer-facing role (SaaS or Healthcare tech experience is a major plus).
Technically-minded with a natural instinct for product troubleshooting, combined with a strong attention to detail and a knack for writing with warmth and empathy.
Experience with Freshdesk, Salesforce, or ClientSuccess.
Mastery of macOS, Google Workspace (Gmail/Drive), and Microsoft Excel.
Familiarity with modern call tools like GoTo, DialPad, or similar cloud-based systems. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Support Project Specialist 🕒 Yesterday Aprio 1001 - 5000 💸 Finance 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Sales Support Project Specialist at Aprio helping clients maximize their opportunities within a top 20 CPA firm. Develop insights and manage proposals to drive strategic pursuits. 🏢🏡 Atlanta – Hybrid 💰 Debt Financing on 2018-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Client Support Specialist, Bilingual – French/Spanish 🕒 June 24 Infomedia 201 - 500 ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings Customer Support Specialist aiding customers in utilizing various software products. Strong relationship-building and troubleshooting responsibilities with a focus on customer success. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇫🇷 French Required 🗣️🇪🇸 Spanish Required Customer Care Manager 🕒 June 19 Lovehoney Group 501 - 1000 👥 B2C 🛍️ eCommerce 🧘 Wellness Website LinkedIn All Job Openings Customer Care Manager leading daily service operations and enhancing customer experience at Lovehoney Group. Fostering team performance and collaboration in a fast-paced environment. 🏢🏡 Atlanta – Hybrid 💵 $48k - $56k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Field Support Representative, Diagnostics 🕒 June 11 IDEXX 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Field Support Representative for Veterinary diagnostics, traveling up to 75% time in the Atlanta area. Supporting veterinarians by educating them on IDEXX products and resolving technical challenges. 🏢🏡 Atlanta – Hybrid 💵 $30 - $35 / hour 💰 Seed Round on 1984-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Coordinator 🕒 June 2 Hapag-Lloyd AG 10,000+ employees 🚗 Transport 🛍️ eCommerce Website LinkedIn All Job Openings Coordinator Customer Service at Hapag-Lloyd facilitating cargo movements and ensuring customer satisfaction with shipments. Responding to inquiries and providing timely shipping information. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product TroubleshootingRecord KeepingEmail ManagementCall ManagementData Entry

Soft Skills

EmpathyCommunicationPatienceWarm Writing Tone