Customer Support Specialist, Bookkeeping

Rockstar

Customer Support Specialist providing onboarding and ongoing support for small businesses' bookkeeping services. Collaborating with teams to enhance workflows and improve user experience.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.)
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs
Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support

Requirements

What you’ll need

2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rockstar Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤖 Artificial Intelligence Recruitment
HR Tech
Artificial Intelligence Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes. Customer Support Specialist, Bookkeeping Job not on LinkedIn 🔥 11 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.)
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs
Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support 🎯 Requirements
2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Coordinator 🔥 13 minutes ago Ryder System, Inc. 10,000+ employees 🚗 Transport 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Coordinator managing eCommerce customers for Ryder's Supply Chain Solutions division. Exceeding customer expectations and collaborating with internal teams to resolve inquiries. 🇺🇸 United States – Remote 💵 $20 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Contact Center Customer Experience Specialist 🔥 48 minutes ago U.S. Bank 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Customer Experience Specialist delivering high-level service by resolving inquiries and problems for U.S. Bank customers via phone and email. Engaging with multiple systems to provide accurate information to customers. 🇺🇸 United States – Remote 💵 $20 - $22 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Digital Support Specialist 🔥 2 hours ago Nymbus 201 - 500 🏦 Banking 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist providing solutions for banking clients at Nymbus. Handling communications, issues, and account onboarding with a focus on customer satisfaction. 🇺🇸 United States – Remote 💵 $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Specialist 🔥 2 hours ago Zoetis 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Customer Service Specialist in a national veterinary clinical diagnostic laboratory network. Deliver exceptional service to customers through collaboration and solution-driven support. 🇺🇸 United States – Remote 💵 $1.8k - $3.5k / month ⏰ Full Time 🟢 Junior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Care Specialist 🔥 3 hours ago Vitality Group Inc. 201 - 500 🧘 Wellness ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Care Specialist providing excellent service support by managing inquiries and enhancing the member experience at Vitality Group International. 🇺🇸 United States – Remote 💵 $16 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

bookkeepingfinancial concepts

Soft Skills

live communicationactive listeningwritten communicationattention to detailmultitaskingownership mindsetgrowth mindsetempathetic support