Rockstar

Customer Support

• Own what it feels like to be a customer—end to end
• Set standards for customer interaction and build systems to achieve them
• Constantly improve the customer experience and build automations
• Equip delivery partners to be brand ambassadors
• Ensure the right product is in the right place at the right time
• Keep retail operations running smoothly and promote in-store experiences

Operations Manager – Customer Experience

Operations

• Own the operational performance of the assessment function.
• Run the operating model for how assessments are delivered, monitored, and continuously improved, and be accountable for performance outcomes.
• Lead high-impact strategic initiatives that advance the clinical mission.
• Own and drive cross-functional projects that expand the clinical footprint and deepen the value delivered to clients including expanding into new diagnoses (e.g. ADHD), reducing assessment cycle time, and improving the quality and impact of post-assessment recommendations and support.
• Define and operationalize clinical quality at scale.
• Partner with clinical leadership to translate clinical standards into measurable processes, quality frameworks, and scalable protocols as the company grows and expands into new clinical areas.
• Build the systems that enable clinical scale.
• Document and systematize what works today, design repeatable workflows, and implement operational infrastructure that supports growth from thousands to hundreds of thousands of assessments.
• Lead and align a team of clinical experts and serve as the operational bridge across the organization.
• Establish clear priorities and operating rhythms for the clinical team while translating clinical needs into clear priorities for engineering, analytics, and operations.

Strategy & Operations Lead

Account Manager

• Develop and strengthen relationships with the Sprouts buying team as well as distributors used (KeHE, etc).
• Be proactive in identifying new opportunities for partners including “Speed to Shelf” and promotional opportunities.
• Develop and recommend strategic promotional plans for suppliers with an understanding of Sprouts digital promotional offerings.
• Introduce new products from suppliers according to their new item protocol, adhering to all requirements and deadlines. Assist in seamless execution of new item launches and promotions.
• Understand and utilize applicable analytics to drive sales and find opportunities.
• Develop positive and trusting relationships with all principal clients and with all retailer and Distributor partners.
• Collaborate with the leadership team to generate ideas for growing principals’ business and make suggestions for improvement.
• Offer continuous communication and transparency to supplier partners.
• Present and receive buyer approvals for new lines/SKUs, promotional and seasonal opportunities, etc. while working to secure key retailer appointments for principals.
• Track new item launches and address voids.
• Secure prime placement in planograms and on store shelves.
• Prepare and submit New Items Forms, Distributor and Retail Promotions on a consistent basis by deadlines.
• Secure key retailer appointments for principals.
• Attend retailer meetings with principals and collaborate on all paperwork and reporting.
• Manage and oversee category review calendars that pertain to principals and account responsibilities.

Key Account Manager

AI Engineer

• Build AI-Powered Remediation Systems: Design and implement machine learning models that can identify, diagnose, and automatically resolve system issues detected by the observability platform.
• Own the AI/ML Pipeline: Take end-to-end ownership of the AI lifecycle — from data collection and preprocessing to model training, evaluation, and deployment.
• Integrate with Observability Stack: Work closely with the core platform team to integrate AI solutions into the existing observability infrastructure (e.g., logs, metrics, traces).
• Experiment and Iterate: Rapidly prototype and experiment with different models and approaches (e.g., anomaly detection, root cause analysis, LLM-based insights) to find what works best.
• Collaborate Cross-Functionally: Partner with product, backend, and DevOps teams to align AI capabilities with user needs and infrastructure realities.
• Set the Technical Direction: As an early technical hire, contribute to foundational architecture decisions and establish best practices for AI/ML within the company.
• Ensure Reliability and Scalability: Build systems that perform reliably at scale and integrate safely into production environments.
• Stay Ahead of the Curve: Keep up with the latest advancements in AI/ML and observability to help shape the product roadmap.

Founding AI Engineer

• This company is hiring a Head of Operations to own the engine that powers client delivery.
• This role is the connective tissue between its people, its platform, and the experience clients receive—responsible for ensuring that every engagement runs smoothly, consistently, and at a level of quality that compounds trust over time.
• The successful candidate will manage and scale the teams that drive delivery across the company experience: Sourcing, Talent Operations, and Recruiting.
• They will own the operating cadence, the metrics, the forecasts, and the systems that keep delivery humming as volume increases.
• When something breaks, they will fix the system—not just the instance.
• This is a builder's role. The company is scaling rapidly, and the operational infrastructure needs to scale with it.
• The Head of Operations will be designing processes, standing up dashboards, defining SLAs, leveling up managers, and creating the playbooks that allow the delivery of a consistent, high-quality experience at 10x the current volume.

Head of Operations

Social Media Manager

• Manage and grow the social media presence across LinkedIn, Instagram, X (Twitter), Facebook, TikTok, and Reddit
• Plan, create, and schedule engaging content — including graphics, short-form video, written posts, and thought leadership repurposing
• Participate in relevant Reddit communities and industry forums on behalf of the company — contributing helpful, authentic commentary in eCommerce, Amazon, and marketplace discussions to build brand awareness and credibility
• Create and manage email marketing campaigns (newsletters, announcements, client-facing communications) using platforms such as Mailchimp, HubSpot, Klaviyo, or similar
• Update and maintain the company website — blog posts, team updates, service page refreshes, case study uploads
• Monitor social media engagement, respond to comments and messages, and track performance metrics across channels
• Collaborate with internal teams to source content ideas, client success stories, and industry insights worth sharing
• Help develop and maintain a consistent brand voice and visual identity across all external communications
• Research trends in eCommerce, Amazon, and digital marketing content to keep the company’s content relevant and timely

Social Media, Marketing Coordinator

Artificial Intelligence

• Build, optimize, and maintain branded storefronts, A+ pages, and product detail pages on Amazon Seller Central and/or Vendor Central
• Use generative AI tools (e.g. Pomelli, Runway, Midjourney, Nano Banana, Veo) to accelerate creative production — image editing, content generation, copy variation, and design wireframing
• Edit images and video assets using Canva and the Adobe Creative Suite (Photoshop, Illustrator, Firefly, etc.); wireframe designs for client approval
• Track content performance metrics, record successful tactics, and iterate to improve conversion rates over time
• Coordinate with the S&I, Ops, and Marketing teams to organize and execute seasonal promotions and product launches
• Communicate proactively with clients to ensure a seamless, professional experience — serving as a first line of defense for client-facing communications related to site merchandising
• Attend internal business meetings and contribute to strategic discussions on sales growth, demand planning, and reporting
• During idle time between client projects, create social media content and marketing assets for the company's own channels (LinkedIn, Instagram, etc.)

AI Site Merchandiser

Data Engineer

• Query, extract, and transform data from the data warehouse (BigQuery) to answer complex, multi-dimensional business questions spanning inventory, organic sales, traffic, sponsored ads, and DSP.
• Understand the full schema of the data warehouse — which tables hold what data, how they relate to each other, and what joins are required for accurate cross-domain analysis.
• Partner with internal teams to identify the most common and highest-value analytical questions clients and team members need answered.
• Design and build automated data pipelines and queries that feed AI tools with clean, structured, and contextually appropriate data.
• Develop and refine Claude Skills and Gemini Gems that enable conversational AI to conduct reliable eCommerce data analysis — working directly with prompt engineers to encode analytical methodologies into AI workflows.
• Collaborate with prompt engineers to document best practices for data analysis (statistical methods, benchmarking approaches, trend identification) so that AI tools can replicate expert-level thinking.
• Continuously improve and validate AI-generated outputs against manual analysis to ensure accuracy and trustworthiness.
• Help automate recurring analytical workflows into chatbot-style interfaces that the broader team can use without SQL knowledge.
• Identify operational bottlenecks and repetitive tasks across the business, then design and deploy AI agents to automate them — from data reporting to client deliverable generation to internal workflow management.
• Build, test, and maintain AI agents using Claude (Claude Code, Claude Co-work) and Gemini, ensuring they perform reliably and are adopted by the team.

AI Data Engineer

Full-stack Engineer

• Own complex technical projects end-to-end, from architecture through delivery
• Partner closely with an existing tech lead, design and build across the full stack
• Drive technical decisions with minimal oversight in a distributed, async-first environment
• Spend most of time writing code and designing systems, not managing people
• Core product features across the advisor and investor portal experiences
• Financial data integrations: Apex AscendOS, Plaid, Stripe, and future custodial partners
• Serverless backend services across a distributed Lambda and PostgreSQL environment
• Agentic AI financial planning layer: architecture, reliability, and LLM integration patterns
• CI/CD pipeline standardization across 28+ repositories, co-owned with the existing tech lead
• Code quality, observability, security hygiene, and release discipline across the stack

Tech Lead – Full-Stack

• Own and drive the AI transformation roadmap, advancing maturity from early-stage (Level 0–1) to scalable adoption (target: Level 3)
• Identify and prioritize high-impact AI use cases across Finance, GTM, and Product in partnership with functional leaders
• Lead execution of AI initiatives, including workflow automation and agentic AI capabilities
• Ensure foundational systems and data structures are designed to support scalable AI adoption
• Own the architecture and evolution of the business systems ecosystem across all functions
• Define how core systems (e.g., HubSpot, NetSuite, Snowflake, and others) integrate, interact, and scale
• Establish and maintain a unified data model and clear system-of-record definitions across the organization
• Evaluate and guide selection of tools, platforms, and data infrastructure (e.g., warehouse, ETL, BI)
• Design data flows and system interoperability to enable reporting, automation, and AI use cases
• Act as the primary steward of business data integrity, consistency, and accessibility
• Own administration and optimization of key business systems, with a willingness to be hands-on where needed (e.g., configuration, field creation, workflow updates)
• Partner with RevOps, Finance, and other stakeholders to ensure systems support evolving business needs
• Provide architectural guidance for CRM (HubSpot) and ERP (NetSuite), while collaborating with functional owners on day-to-day usage
• Ensure systems are scalable, well-structured, and aligned with downstream reporting and analytics requirements
• Partner with Finance and RevOps to implement and scale business intelligence capabilities
• Support the development of data models, reporting layers, and dashboards that enable real-time decision-making
• Help define and standardize key metrics, KPIs, and reporting frameworks across the organization
• Improve data quality and reliability across systems and reporting environments
• Serve as the program manager for high-impact, cross-functional initiatives across Finance, GTM, Product, and Operations
• Establish structure, accountability, and execution rigor across strategic projects
• Align stakeholders, manage dependencies, and ensure initiatives are delivered on time and with clear outcomes
• Act as a connective layer across teams to drive progress and reduce organizational friction
• Identify gaps where systems, data, and processes are disconnected
• Design and implement scalable workflows that improve efficiency and data integrity
• Partner with RevOps and other functional leaders to ensure process changes are supported by strong systems design

Director, Systems, Data & AI Transformation

Growth Marketing

• Develop and implement a comprehensive go-to-market sales and marketing strategy to drive revenue growth, practice acquisition, engagement and retention.
• Build and maintain relationships with prospective NP clients
• Create compelling business cases for practices and shape key company materials such as pitch decks and case studies
• Develop and lead marketing strategies, campaigns, and programs in support of brand awareness and perception, product adoption and usage, and revenue
• Navigate practices from sales engagement through the on-boarding process including contracting, working cross functionally with the customer success & strategy team
• Prospect commercial partnerships such as with NP State Associations and referral partners
• Help shape the commercial strategy in existing and new business areas
• Help build out internal processes for the Growth and Marketing team
• Identify market needs and engage with the product and engineering teams to evaluate product effectiveness

Founding Growth Lead

Ecommerce

• Develop skills and work primarily in demand planning and site merchandising in support of clients’ e-commerce businesses
• Work closely with management and external project managers to execute site merchandising strategies
• Craft sales and demand planning forecasts
• Develop promotional calendars
• Provide performance reporting and analysis
• Identify opportunities to improve profitability and drive additional incremental growth

Ecommerce Marketplaces Manager

Software Engineer

• Build and maintain high-quality mobile applications across iOS, Android, and occasionally React Native projects, contributing to both new product builds and improvements to existing applications.
• Help define mobile architecture, development patterns, and implementation strategies that support scalable, maintainable applications.
• Translate product and design requirements into reliable, well-structured mobile features while maintaining high standards for performance and usability.
• Contribute to cross-platform solutions using React Native and/or Kotlin Multiplatform when appropriate, while maintaining strong native development standards.
• Identify opportunities to improve app performance, stability, and responsiveness across mobile platforms.
• Write clean, maintainable code and participate in code reviews to maintain a high standard of engineering quality across projects.
• Work closely with designers, product managers, and backend engineers to ensure seamless implementation of product requirements.
• Support testing, debugging, and release processes to ensure successful deployments to the Apple App Store and Google Play.
• Provide guidance on mobile best practices and occasionally mentor junior engineers or support technical planning discussions.

Senior Mobile Engineer

• Build and maintain modern web applications using React, Next.js, Node.js, and NestJS
• Develop high-performance marketing sites and landing pages with strong attention to performance, SEO, accessibility, and responsive design
• Design and implement backend services and APIs using Node.js and NestJS
• Help define system architecture and implementation strategies
• Work with cloud platforms such as AWS and GCP for hosting and deployment needs
• Identify opportunities to improve performance, page speed, reliability, and scalability
• Write clean, maintainable code and participate in code reviews
• Collaborate closely with designers, product managers, and engineers
• Support CI/CD pipelines, automated testing, and deployment processes
• Contribute to technical documentation and internal knowledge sharing

Senior Full-Stack Developer

Designer

• Lead the creative development of residential design projects from concept through installation
• Develop comprehensive design concepts including space planning, furniture layouts, materials, lighting, and custom design
• Produce compelling design presentations including mood boards, visual narratives, and design documentation
• Ensure all work reflects the studio’s design vision and high standards
• Develop detailed interior architecture packages and construction documentation
• Produce comprehensive AutoCAD construction drawing sets
• Design and document custom millwork, kitchens, bathrooms, fireplaces, built-ins, and architectural details
• Review shop drawings, RFIs, and contractor submittals to ensure design integrity
• Support construction administration and site coordination as needed
• Work closely with project architects and consultants on ground-up new construction homes, major residential renovations, and historic and heritage home restorations
• Participate in coordination meetings with architects, contractors, and consultants
• Ensure interior architecture integrates seamlessly with the broader architectural vision
• Guide projects through all design phases including Concept Design, Schematic Design, Design Development, Construction Documentation, FF&E Specification, Procurement, and Installation & Styling
• Manage project timelines, deliverables, and internal coordination with the design team
• Participate in client meetings and presentations alongside the Principal
• Communicate design concepts clearly and guide clients through selections and decisions
• Maintain a high level of professionalism and discretion with high-profile residential clients
• Specify furniture, lighting, textiles, materials, and finishes
• Collaborate with artisans and fabricators on custom furniture and bespoke pieces
• Work closely with the procurement team on pricing, ordering, and tracking
• Mentor intermediate and junior designers
• Review drawings and presentations for accuracy and quality
• Foster a collaborative and design-driven studio culture