Mid-Market Account Executive – General Contractor
Clearstory.build
Renewal Account Executive III
Rocket Software
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $73,968 - $92,460 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Manage Rocket Software clients and partners focusing on maintaining and growing renewal rates
- Communicate the maintenance value proposition, manage negotiations, write proposals, and complete renewals before due date
- Serve as liaison between customers and Rocket teams to resolve escalated issues and maximize maintenance revenue
- Primary owner for execution of the overall contract renewal process following established procedures and consistent Renewal Sales
- Build long term relationships with key customers; proactive and regular customer outreach; profile and document customer intel
- Minimize cancellations and maximize renewal revenue; manage price increases and educate the value of support
- Collaborate with Sales Account Executives and cross-functional teams regarding renewal selling issues
- Identify cross-sell/upsell opportunities and refer to Sales Account Executives
- Handle complex escalations, monitor renewal metrics, and perform renewal forecasting and pipeline reporting
Requirements
- 5+ years equivalent business experience
- Preferable 2+ years in managing customer relationships
- Strong written and verbal communication skills
- Experience with a sales automation system, preferable Salesforce.com
- Ability to influence and negotiate
- High Energy and passion towards solving customer needs
- Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs
- Resilience: Persists in the face of obstacles or rejection
- Ability to be set and achieve goals with minimal management support/coaching
- Information Security: responsibility for security and protection of company information and IT Resources
Benefits
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsinfluencenegotiationcustomer focusresiliencegoal settingproblem solving
